The best-performing companies worry less about performance and
more about their organizational capabilities” (Bititci, 2015).
I agree with what Bititci's statement said: “The best-performing
companies worry less about performance and more about their
organizational capabilities”. Other large companies have started this
trend and have grown faster than their competitors. An example of
this is Virgin airways. They have credited their success to the training
of their staff, in essence, building from the inside out (Brand Branson:
The Virgin Story).
The companies culture affects a lot the capability and performance of
a company. An open and less strict culture allows employees to
create and experiment, allowing the company to innovate its
products and technology without facing the risk of losing their job
because they failed. Many tech companies have allowed for this
approach and have created many technological advances since they
have the resources to keep trying on ideas that currently don't make
money. Google has an open culture for their employees and
promotes their wellbeing above all. Due to this, their engineers have
produced successful apps and services like google maps, Gmail, and
much more (Council Post, 2018).
Comparing Company, A and B they seem to have different cultures.
Company A is customer-focused and willing to go a step ahead for
their customers and have a higher customer retention rate. Company
B has a hard time with that, as shown in their customer feedback It is
known for a cheap early and doesn't attract their customer back.
Company A leadership is passionate about their roles and job and
willing to share all the information, being transparent. Company B
lacks this, and their passion isn't shown through their interview.
Companies that are transparent with their employees often feel like
their opinions are valued and are willing to stay and ensure the
company’s success.
References:
Council Post. 2018. 13 Reasons Google Deserves Its "Best Company
Culture" Award. retrieved from d
https://www.forbes.com/sites/forbestechcouncil/2018/02/08/13-
reasons-google-deserves-its-best-company-culture-
award/?sh=1996d1d73482
