"The best-performing companies worry less about performance and
more about their organizational capabilities" (Bititci, 2015).
I agree with this statement until a certain point. I guess this
statement wants to emphasize the importance of all the other
variables that might affect their success and performance. But, I
would like to see the message of the statement as if you want to
perform at your best capacity you must pay attention to the different
variables that affect the performance of you organization, once you
identify those variables and develop strategies to mitigate their
effect you will find that focusing on performance is not the only way
to achieve success.
I do think that has a direct effect on the capabilities and performance
of an organization. For example, an organization that promotes
teamwork and professional development has a higher probability of
getting better results from the work performed by its employees.
This kind of culture and environment, makes sure that the people
within the organization are properly trained on their technical skills
as well as their behavioral skills. A culture like this has better
perspective of what their employees need and how giving this
benefits and promoting this mindset might affect the performance of
the company.
Company A is a great company with an amazing development
opportunity. The issue with this company is that they basically are
stuck on the technology and salary compensation to its employees.
For a brand that specializes on luxury flights, they are pretty behind
on technology and right now it does no seems like they have enough
funds to start a strategy to improve that area. Along with the
technology we have the situation with the salary competitiveness
and employee retention. It was stated on the interview that "...we
have not been keeping up on our compensation levels, and this may
make recruitment difficult soon”. That in part explains the high
turnover rate they have been experiencing.
On the other hand we have Company B. This company has a lot of
potential as well but I feel that they do not have a structured culture.
Using the interviews as a reference, we can perceive that the
personnel are not satisfied at its fullest and the morale to perform
any work is very low. Also, they have a new president that is still
learning about the company and the services it provides, since her
previous experience is in high tech and not in commercial aviation.
Even though she is not an expert in this market she has a lot of
motivation and ideas to improve the company as a whole and create
a structured culture that goes well with the improvements to be
made. I think if she is capable of doing that, Company B would get
better and increase the revenue decline they have been getting.
