7-2 Report
Blake A. DAvis
MBA 620
12/1/2024
As the controller of TransGlobal Airlines, a Fortune 500 airline, we run a fleet of
corporate jets to provide private charter services at numerous major airports. In keeping with our
expansion plan, we are looking to purchase smaller aviation businesses. The CFO has charged us
with developing a number of performance-enhancing techniques to help us meet our overall
sustainability goals.
Sustainability in business entails increasing money and improving people's quality of life
while protecting future generations' resources and opportunities. Responding to the demand for
responsible practices, preparing for unexpected challenges, managing rising expectations,
reevaluating investments and lending strategies, embracing automation and performance
monitoring, incorporating new elements into the balanced scorecard, and implementing
sustainable project management methodologies are all important aspects of sustainability. By
concentrating on these areas, organizations can effectively address sustainability concerns and
adjust their aims accordingly.
TransGlobal Airlines is pleased to introduce TransGlobal 2030, an ambitious roadmap.
Our mission is to take the lead in three critical areas: safety, excitement, and stewardship. One of
our primary goals is to improve our reservation and ticketing experiences. This includes creating
user-friendly smartphone apps and seamlessly integrating with hotels, ground transportation, and
local attractions. We are committed to implementing this revolutionary reservation system over
the next decade, ensuring that it matures and improves over time.
TransGlobal Airlines also plans to expand its fleet, accelerate the use of fuel-efficient
aircraft, and increase its safety measures during the next 10 years. All of these activities are part
of TransGlobal Airlines' commitment to sustainability and a better future for air travel.
TransGlobal Airlines is committed to improving our reservation processes, with a clear
emphasis on customer satisfaction as a key performance indicator (KPI). To evaluate this, we
will send customer satisfaction surveys to customers' emails following their flight. These surveys
will request input on their overall experience and interactions with the new applications. Our
goal is to get a satisfactory rating during the first year and to keep improving depending on client
feedback. Over the next decade, we hope to not only improve our services but also exceed
consumer expectations, achieving a higher rating from our devoted customers.
TransGlobal Airlines has the chance to employ performance improvement techniques that
are consistent with our sustainability aims. To successfully launch our new smartphone
application, we must engage qualified IT and application development professionals. Bringing
on skilled employees will facilitate a smooth transition to the digital landscape. In addition, we
will provide interactive training sessions to all staff, promoting a complete understanding of how
to use smartphone applications effectively. These workshops will be led by our new IT and
application developers, who will act as subject matter experts to ensure compliance and optimize
the benefits of our latest digital technologies.
TransGlobal Airlines' TransGlobal 2030 strategy includes a number of goals that will be
achieved during the following decade. We will pursue these goals by developing strategic goals
and performance strategies for each target, ensuring that our development is consistent with the
changing demands of the aviation sector.
