It seems so crazy to think that just 7 weeks ago we were working on Milestone One! For
Milestone One, I concluded that I wanted the company to follow discontinuous innovation.
Although, when first presented with the scenario, I was drawn to incremental innovation.
Having a finance background, my typical decision-making process always falls heavily on
what type of monetary impact something will have. Therefore, the fact that incremental
innovation had significantly lower upfront costs than discontinuous innovation seemed more
attractive to me. I decided to put my initial thought process aside, and attempt to look at things
from a market perspective. The incremental innovation process would allow for the company
to integrate existing technologies into its vehicles. Whereas with discontinuous innovation, the
company would prepare an entirely new product based on new research and technology. If I
was a customer with a competitor, I would not feel inclined to switch automotive companies if
the products were also existing at the current company I was with. As a result, I believe it
would be much harder for our company to capture additional market share. On the other hand,
if our company created a product that none of our other competitors had on the market,
customers might feel more persuaded by our company and leave their current automotive.
After assessing all the processes for managing innovation, I decided it was in the company’s
best interest to follow the Agile Approach. The first reason was because a company can save
10-40% more time when following this approach. This is achieved by implementing short
problem-solving cycles where the team addresses individual projects. For our company to
attempt to catch up to our competitors, it is imperative that we act as quickly as possible.
Another deciding factor was the testing aspect of the approach. Throughout each cycle, the
products are tested on the market and redesigned appropriately. This is ideal for successful
innovation because the company will already have a sense of whether a product will succeed
on the market before it gets to the final stages of production.
Finally, my major recommendation on how to improve the organization structure to promote
a climate for innovation was to remove the input from the top of the hierarchy and replace it by
hiring a Chief of Innovation Officer. One issue I found with the matrix structure was how all
decisions had to go through executives and that communication was slow. As a result, it would
delay the innovation process, along with preventing an innovative environment to cultivate
among the team. Appointing a Chief of Innovation Officer to sign off on all decisions would
allow for a quicker communication channel. Therefore, enabling the team to continuously
work on projects and getting them to the market quicker.
I chose discontinuous innovation for Milestone One. My strategy was to introduce a radical
and new technology that more than satisfied consumer’s desires, and allowed our company to
stay at the forefront in the luxury vehicle market. e I chose this path as our company had limited
IoT connected offerings and we were on a path to losing market share and relevance within the
industry.
e e e e e e e I originally chose the stage-gate process to manage innovation as it seemed well suited
for our goals. It enabled cross functional teamwork, had measurable goals at each stage,
limited costs, and had a definable timeline. I quickly decided that it would be wise to switch to
the lean method as necessary as it would allow innovation to occur at a more rapid pace. The
desired timeframe for discontinuous product launch was shortened due to our competitor
releasing a prototype earlier than expected.
e e e e I chose to implement an organizational structure similar to Lockheed’s Skunk Works.
Our current organizational structure stifled creativity and innovation and therefore would not
be ideal to reach our goal of discontinuous innovation. A permanent cross functional team
with a degree of autonomy would allow creative ideas to flow more freely and would ideally
lead to more and better innovation.
My recommendation favored a Discontinuous for various reasons. The Company had a 10-
year projected market share of 1.98%, the lowest market share projection in the industry; the
CAGR is also the lowest (Comparative Growth Data, n.d.). The current path would not benefit
from incremental innovation at a paced required to create a significant traction to fight for
competiveness since our competitors are already ahead in the industry.
The Discontinuous approach will muster resources and create a viable business plan for new
technologies which will also incrementally assist the fleet until the new vehicle is launched
(CTO brief, n.d.). The Stage Gate process will ease the process to allow the teams to push
ideas into a final product to be launched and pull, grab, and add incremental ideas that can be
added to the fleet until a new autonomous model is delivered and remain competitive in the
industry.
The Company also has a rigid tall-structure, a format capable of slowing the innovation
process or stall it while it waits for approvals. As a mitigation, my recommendation of a lean
team with cross functional approach bringing the decision makers as close as possible to team
level will expedite the process and eliminate communication silos and fast track the innovation
approach. My recommendation is intended to foster communication and ideas that encourage
the teams to push their ideas through the stage gate process rather than discouragement
because of latent processes.
When choosing between incremental and discontinuous innovation there was a few things I
had to consider. One of the things I had to take into a LV count was what incremental and
discontinuous innovation meant. I had to consider what it would mean for the business and
what it would mean for what we were trying to accomplish. Also, I considered what would
cost more money. I think we should always someway somehow think about the money that the
business will be spending and how much the business will be making when it comes to the
type of innovation. Since the big goal is to make innovations that will satisfy the people and
grow our products the best way, I thought this would happen was to use agile product
approach. This will allow the company to use the team they already have in place. It will also
allow the company to get out ideas in a shorter time span as well. Finally, my
recommendations I believe support a healthier and a climate for innovation. I believe that
because my recommendations will give the people not only the higher ups a say in what is
going on in the innovative process. Also, there will be better communication between the
higher ups and the employees which will help spark more creativity in the innovations. Mixing
the two will help the organization get a good grip on what the people want because you are
listening and in living the ones that are closest to the customer base.
What was your strategy for choosing incremental or discontinuous innovation in Milestone
One?
I do not think I really had a strategy, after learning about both it just seemed like discontinuous
innovation made the most sense to me in the scenario given. They already used incremental
innovation and were going to fall behind due to competitors coming up with radical new
products and new substitutes in a market. If they used discontinuous innovation, they can still
use incremental innovation as well so it seemed like the best choice.
What were your reasons for selecting the processes for managing innovation you used in
Milestone Two?
I selected a hybrid approach for managing innovation. I chose this approach because I didn't
think one approach on its own was the best choice for the company. The hybrid approach I
went with was an approach that would incorporate the Stage-Gate and Agile methods. The
stage-and-gate method would provide the structure while the agile method provides speed and
agility which I believe is useful for innovate environments. My work uses the agile method
and it has been very beneficial to the new projects we have been working on.
How do your recommendations for the organization structure promote a climate for innovation
in your project? One of my recommendations for the organization structure was to provide
slack resources and resource support which would promote innovation. I also recommended
having open communication forums which would encourage greater collaboration and
innovation. They can also give all employees time to innovate like 3M does. Their innovation
teams can also be changed to be more autonomous (like the skunk works team) and free from
the control of senior managements which would allow them to be more creative and speed up
response time and production. (Bennet, nod) I also recommended that leadership as a whole
need to be onboard and encouraging, they need to provide the space and resources to innovate
while also understanding that it takes time and there will be failures and mistakes and they
need to be allowed. In innovative environments the people need to feel like they can take risks
and will be supported in their innovative endeavours.
Based on the CTO brief, choosing a discontinuous strategy could have caused a negative
effect to the company overall. This strategy is expected to be more expensive, riskier, and
could result in lack of trust and confidence from employees. I choose Incremental strategy
because I believe it’s a strategy that we already have experience on and that can serve us as an
advantage. If we focus on the risk of selecting this strategy which include, keeping track of
market changes and demands, understanding current and new competitors’ strengths and
weaknesses we could successfully improve our innovation with IoT technology.
As mentioned in the CTO brief, our company is already falling behind in different areas and a
strategy is needed sooner than later. Selecting the Agile Process gives employees the
opportunity to have more freedom to build a product that can quickly be brought into the
market. As we receive feedback from our customers we can adjust as necessary to ensure it
meets customer needs. The goal is for functional teams that can develop these products rapidly
to give us a clear understanding on our customer demands and how we can become more
efficient.
The company clearly lacks a creative mindset currently. Through the Agile Process and cross
functional teams that are fully committed to each project will allow team members to use the
company’s resources where they can be open minded and apply their own ideas in developing
a new product. Following a guideline like Skunk Works, our processes can inspire our team
member to be more proactive and efficient. Lastly, it's vital for leaders on each team to be
connected with their employees in a higher level to motivate them and establish a trust
environment where they can freely express how they feel with the current challenges in their
role.
The choice for choosing discontinuous innovation was to have a new vehicle developed to
quickly reposition YCM’s product offerings in the market. I viewed the route of
incrementalism as one that would lead to the company’s vehicles offering being outclassed by
its competitors and becoming irrelevant in consumers’ minds. The connected cars segment is
seeing explosive growth and having an offering that is positioned as a leader in the segment
will help the company be able to capitalize in this fast-growing segment. I viewed
discontinuous innovation as the most feasible way for the company to produce a vehicle that
was on par with the offerings of the competition.
I selected the Agile process management method for the projects management. I felt that the
agile method would allow the project to move at the quickest pace possible whilst accounting
for quality. The process allowed for evaluation of progress on a regular basis. In my opinion
the structure of the agile processes smaller scale “sprints” would allow for the project to be
nimble and better react to any changes that could arrive in the middle of the project such as
competitors introducing a new feature in their vehicles that we could reasonably incorporate
and implement in our own. My rationale was that this process would get the best vehicle
manufactured as quickly as possible whilst also retaining a degree of reactive ability to adjust
the project if needed.
The recommendations that I made for the changes to the organization structure were to create
a small permanent standing team outside of the current matrixed structure. I proposed the team
have a clean non matrixed report structure (each employee has one manager report) that rolls
up to an executive at the president level or higher. These changes would allow the team to
work quickly and nimbly through projects by providing the team with a large degree of
autonomy and enabling decisions to be made quickly which reduces project stoppages at such
junctures. The standing team would enable projects to be started quickly, the command
structure would reduce ambiguity in job roles, and provide a basis for continued innovations to
pursue that could benefit the company in the future.
It is hard to believe that we are in week ten for our class. It has been a long an amazing
journey. I am grateful for the experience and the feedback in the discussions that we were able
to share. I had a very challenging semester with my family and work life being extremely
stressful and chaotic. I share this as a point of validation of the video a few weeks ago that
stated the importance of perseverance, Never Give Up! Keep moving forward and do the best
you can. That was the best message for me at that time to keep moving forward and now here
we are at week 10.
What was your strategy for choosing incremental or discontinuous innovation in Milestone
One?
I looked at both options and determined that it would be best to learn from what the company
does well and capitalize on building products that the customer want. Using an agile approach
to the innovation process will allow for the product to get into the hands of
customers/stakeholders faster and ensure it is what they want.
Incremental innovations allow the company to develop what is currently in place and enhance
measures to ensure the technology meets or exceeds customer desire. e Rather than leaping into
the technology blindly, we can look at current abilities and use expertise in technology to
continue to grow in the sensor development and research. The benefits outweigh the risk for
the incremental innovations. There is a fantastic research and development team. With energy
and efforts in what has already been developed and created, they can forge the way with the
best options to connect to other technology and provide the customer exactly what they are
looking for. Benefit is enhancement of current products. Ability to put into place exactly what
the customers are seeking and develop something down the road with less problems. It allows
the opportunity to increase revenue to allow the opportunity to take the steps to move into
fully integrated systems for customers.
What were your reasons for selecting the processes for managing innovation you used in
Milestone Two?
The overall goal is to continue to innovate and expand our products to serve the people. Using
an agile product approach will allow the company to use the self-managed technology team in
place, brainstorm enhancements around design, and launch new developments in a shorter
time. The team is flexible and looks at the agile approach to save time, develop better solutions
and products, and empower the team to create products that meet the needs of the people being
served.
How do your recommendations for the organization structure promote a climate for innovation
in your project?
The recommendations create a climate for innovation because they embrace flexibility and
creativity. They look to the needs of the client and place value on what they want rather than
what the company thinks they want. The approach allows for failure that invites the company
to consider what is another way? How can the failure propel the company into the next idea
that will be a success?
What was your strategy for choosing incremental or discontinuous innovation in Milestone
One?
My strategy for choosing incremental innovation, were primarily based on the reasons why I
considered that discontinuous innovation would not work and it would be too much of a risk. I
thought if the study case organization would completely change their model, their customers
might be shocked of the abrupt change. Also, it seemed very risky and discontinuous
innovation would require a certain company culture and organization within, that the company
does not possess. It would have been a huge risk for the organization to opt for discontinuous
innovation, based on my analysis. I chose the path that seemed more viable in contrast with
what the study case firm has to offer.
What were your reasons for selecting the processes for managing innovation you used in
Milestone Two?
The reason I chose the processes for managing innovation in Milestone Two was because the
Agile process allows for the model to reach customers in a much faster manner and it saves
time, while delivering a product that is wanted by clients/
How do your recommendations for the organization structure promote a climate for innovation
in your project?
My recommendations for the organization structure promote a climate for innovation because
they encourage the trial-and-error approach, and gives the employees the ability to not be
afraid to give their feedback and to say their opinion. It is important to encourage innovative
behaviour and let employees that experience conversation and deal with customers, a say.
References
Bessant, J (n.d). Skunk Works. John Bessant Managing Innovation. Retrieved December 16,
2021, from https://ae44e96f-9228-4cfc-8b1a-