I had selected the skill of building communication and the behaviours
of acting ethically, supporting followers, and treating followers as
individuals to include in the adaptive leadership toolkit. Building the
skill of clear communication related to multiple such as “I trust my
supervisor”, “My Supervisor lets me know where I stand and what is
expected of me”, “My Supervisor talks with me to help me determine
my training and development goals”, and “I am very satisfied with my
job.” This skill related to questions across categories, but is more
closely related to multiple questions from the “Working Conditions”
focus area. The behaviour of acting ethically is aligned specifically
with the question “Provides leadership who act in just and ethical
ways.” The behaviour of supporting followers directly relates to the
question “When I am having difficulty my supervisor is there to
support me so I do not feel abandoned.” Lastly the identified
behaviour of treating followers as individuals directly aligns with the
survey question “Provides an inclusive environment where each
employee is considered as an individual.”
e While most of the identified behaviours are directly aligned with a
specific question and any improvement with positively impact future
scores for that specific question. This is simply due to the fact that
the question itself is the metric to determine if there has been an
improvement regarding those specified behaviours. Improvements in
clear communication will bring a positive impact to the next survey
results for trust between supervisors and their direct reports. In their
book Leadership Challenge Posner and Kouzes (2021) state that
“Trust comes from understanding each other's values and
understanding our experiences and what we stand for.” In order for
people to understand each other they first must be able to effectively
communicate. Additionally, if the supervisors are better at
communication, then they can better help their direct reports have a
clear understanding of how well they are performing, what is
expected from them, and how they can improve their performance.
Better communication and trust will also aid in creating training and
development goals as the supervisor can better seek to understand
the needs and goals of the individual. As an employee feels that their
supervisor can be trusted and has a genuine interest in helping them
grow, the employee will be more engaged with their work and will
