Running Head: IT 520 1
IT-520-Q1484 Technical Communication
Module 1 Assignment
Carlos Delapaz
SNHU
October 7, 2018
IT 520 2
Introduction
Miscommunication is a common most aspect in the world of the corporation. It can occur
in any stage of the business leading to downfall (Jackson and van den Hooff 2012). When two
people fall in the traps of miscommunication, the desires and critical aspects of information
remains unshared. Furthermore, it is observed that the factor of communication can be seen as
action. Therefore, the miscommunication is certainly the failure in action that generates more
issues between two people (Kelly 2014).
However, when it comes to the corporation, the communication gap can cause a higher
grade of failure (MILLS 2012). The two parties can have a misperception about certain
information that can lead the organization toward a downfall. The organization International
Gadgets has had faced multiple challenges after which they had achieved $4 billion in revenue.
However, the miscommunication aspect that has occurred in the firm led toward profitability loss
in many ways. In one case, the organization fell short of supplies whereas, in other, the company
faced the direct loss of money. Several factors can cause such instances, leading to the ultimate
disaster in the firm.
At present, the firm is facing problems related to communication that needs immediate
attention. Such issues occur due to information overload, message complexity, and message
competition, and differing status, lack of trust, inadequate communication structures, and
physical distractions. At present, it seems that the organization is facing the problems related to
the inappropriate or even delayed transfer of information.
Ways to solve the miscommunication gap
To address the ultimate problem of miscommunication, a new team is hired that would
see through the entire communication system of the firm. This team would ensure that the
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communication between the suppliers and the operation managers are carefully done without any
delays or errors. This would ensure that the organization achieves success in the path of gadgets.
The primary work of the organization would be to ensure that the correct information in
transferred from one source to another. To do this, the team members would be engaged in
monitoring the two sides that would transfer the information. If they have achieved the success in
transferring the information correctly, the team members would report it is a positive way toward
growth. However, in case if the information is inappropriately transferred, the team members
would correct it as soon as possible. In this case, the actions would be taken sooner as compared
to the previous happenings.
Furthermore, the team members would also ensure that the communication methods are
working appropriately. They would be handling the emails, telephones, and all other
communication techniques that are available in the firm. By doing this, the organization can
ensure that the members have been sharing the messages without any delay or error (Todd 2013).
The team members would also clarify the information and make it quite easy. The
complexity is another reason behind the miscommunication between the professionals. The
reports and analyses performed might be one of the striking reasons behind miscommunication
that happened in the firm. To have a reduction in such aspects, the team will be enabling easier
access to information from the available reports and analyses so that the right information is
transferred without any delay.
The team members would also ensure that the communication structure is maintained
without any distractions or errors. By utilization of the right methodology for communication
without having delayed transfer of information, the firm can achieve more significant benefit
(INTARASOD 2010).
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Conclusion
It was observed that International Gadgets has been facing problems related to
communication gap at the highest level. The reason behind it can be a mixture of lack of
appropriate communication technique and the delayed or error-ful transfer of information. To
enable the proper method of communication, a team of people will be selected that would
especially ensure that the connection is being carried out effortlessly. Furthermore, the
techniques such as monitoring would be carried out to ensure that the critical messages are
transferred rightly without any particular error or delay. After that, the team members would
ensure that the organizational reports and analyses are performed and easily transferred to the
employees and other internal stakeholders. Furthermore, the team members would ensure that the
organization can utilize the right medium to transfer the information. The team members would
ensure that the communication is done effectively so that the organization can attain benefit.
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Reference
INTARASOD, T., (2010). The Communication Factors Causing Miscommunication Between
Foreign Supervisors And Thai Subordinates In A Multicultural Organization: A Case
Study Approach (Doctoral Dissertation, National Institute Of Development
Administration).
Jackson, T. W., & van den Hooff, B. (2012). Understanding the factors that effect information
overload and miscommunication within the workplace.;Journal of Emerging Trends in
Computing and Information Sciences,;3(8), 1240-1252.
Kelly, K. (2014, October). Coding miscommunication: A method for capturing the vagaries of
language. In;Professional Communication Conference (IPCC), 2014 IEEE
International;(pp. 1-5). IEEE.
MILLS, G. J. (2012). The evolution of miscommunication. In;The Evolution Of Language;(pp.
502-503).
Todd, N. P. (2013).;Miscommunication in cross-cultural technology teams. Gonzaga University.
