IT-510 Milestone Four: System Design Document
System Design
Specifications
Case Manager
Information Systems
Customers
Error Reports
Case Inquiry Case Inquiry
Update In Case
Update in Case
RecordKeeping
Data Design
C M
C App
C
Work ID#
First Name
Last Name
Email
Phone#
Case Manager ID# CASE ID#
Date
Time
Shipping Date
Case Info
Request Rep
Customer Number
Case ID
Name
Address
Phone #
User Interface Design
Case Information
EXIT
FAQ
Help
URCASE Inc. Customer Case App(UI)
System Architecture
Name
CEO
Name
Commercal
Name
Legal
Name
Accounting
Name
MIS/IT
Name
Human Resounce
The Chart above shows the corporate layout for URCovered Inc.,
Customer
Customer
Request Case
Info
Case Database
System Looks
for Answer
Case Manager
Database
Process
Request
Case Question
Database
Display Case
Information
Display Case Info on APP
The ER model for this case shows the process for the Case Manager and how
the customer looks up the order and the steps that follow it. The total cost of
ownership for URCovered INC, will include training staff on the new software,
updates to current servers, software, and hardware (if needed). If the app takes off,
we will have to invest more money into the cloud servers to support the incoming
traffic. Scalability for URCovered Inc., is built to handle anywhere from 1-50,000
request at any given moment. The network provides to flexibility to shut down
servers when traffic is low and go to the backup servers the traffic is at an high
volume to provide a fast response to consumers when inquiring on Case information.
Integration and interface requirements for URCase Inc., mobile application is
maintained at HQ where the servers will process the requests from both the web
page and mobile app. We will have backup servers located off campus in the case
the main servers fail. Security will focus on preventing DOS attacks and user
information being taken. zz We will continue to focus on security while keeping cost
down.
Feasibility Analysis
Operational Feasibility
• Switching to a mobile application will give our users the information the
request on the go. No longer having to use the web page.
• Users can see the app status right on their phone screen as a replacement for
the web page. zz
• There will be hiccups at the start of the process, but users won’t notice much
as the web page is still available.
• The mobile app will allow the company to reach a wider base of users then
currently being reach by the web system.
Technical Feasibility
• URCovered Inc., will need to purchase new software and some hardware.
Management requested the app resemble the web page. With the in the mind
the transition for users will be smooth.
• After training on the mobile application, staff will be well of to solve any
issues that may arise.
Economic Feasibility
Total Cost of Ownership
• Training current staff on new mobile app
• Update to the Main Servers, Cloud,Software, and hardware
• Repairs to the system
Tangible Benefits
• New mobile app allows user push notification on updates in the case
process.
• Users are now able to submit claims via the app
• Users can call case manager directly from the app when they want.
Intangible Benefits
• The app allows Case Managers more time to focus on other task
around the office instead of constant phone calls. zz
• With a mobile application and push notifications, the user is able to
closely follow their case progress.
Schedule Feasibility
• Proper staffing to train case managers on the new mobile application.
