Southern New Hampshire University
IT -200 fundamentals of information technology
Questions and answers for milestone 4
1
Which purpose would call for a manual process, rather than an automated one?
Finding bugs in the interface
Routine usage
Conserving resources
Saving time
RATIONALE
Automation is motivated by the desire of software engineers to save time (e.g., calculate the total value of daily
sales for a store), and to avoid repetitive and recurrent (routine) manual processes (e.g., send a file by email to a
specific email address every morning at 9:05 am), thereby conserving resources for other needs. However, manual
verification and validation is recommended to identify bugs and anomalies that an automated process might not be
capable of identifying.
CONCEPT
The Impacts of Automation
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2
Select the employee who is performing a data management role.
Kevin mans the help desk at his company’s corporate office.
Jonah assesses his company's current I.T. resources and makes
recommendations for improvement.
Jeremiah develops solutions to collect and store his company’s
financial records.
Amelie develops and maintains the company’s "Acceptable Use
Policy."
RATIONALE
Jeremiah's role is data management as he collects and stores the company's financial data. Kevin is providing IT
support, Amelie is enforcing data security by developing an "Acceptable Use Policy," and Jonah is performing a
planning role.
CONCEPT
Information Technology in the Workplace
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3
Select the IT specialist who demonstrates a hard skill.
Merlin holds regular meetings with his team to ensure that their
I.T. improvement projects are on schedule.
Mazzy comes up with a solution for an issue faced by her software
development team.
Max ensures that each software engineer follows a standard
process for development.
Maria installs a content filter to ensure that users in her
organization are not exposed to inappropriate content.
RATIONALE
Maria is using hard skills, including knowledge of installing and configuring a content filter software, to protect
users at her company from inappropriate content. Max, Merlin, and Mazzy are using soft skills (communicating,
coaching, creating, and managing).
CONCEPT
Information Technology in the Workplace
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4
Gus is developing new software in an environment in which incremental changes are released at regular
intervals within a timebox.
Shana is developing software for the minimum viable product stage in order to provide the development team with
feedback on how to improve the application.
Gus is employing the software methodology known as , while Shana is employing the
software methodology known as .
RAD, Agile
Agile, Lean
cascading, RAD
Lean, prototyping
RATIONALE
Agile is a development process in which incremental changes are released at regular intervals within a timebox. A
Lean process yields a minimum viable product stage in order to provide the development team with feedback on
how to improve the application.
CONCEPT
Software Development Methodologies
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5
Which person is fulfilling the programmer role on the software development team?
Raina developed a process for testing the new software.
In a meeting with employees in the finance department, Cindy
gained input on the specific requirements of the new software
they need.
Jake examined the schedules of his team members to ensure the
project is delivered on time.
John wrote the computer code for new software.
RATIONALE
Jake is a Project Manager as he not only oversees the project progress with respect to a schedule but also by
budget and scope. Cindy is a Software Analyst who meets with collaborators and collects requirements about a new
software. John is a Programmer who writes code that will implement the various features of a computer system.
Raina is responsible for Software Quality Assurance.
CONCEPT
The Software Development Team
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6
When Betsy composed a text message, the software suggested words that she may want to insert in her message.
Betsy’s smartphone is employing an example of automation known as .
advertising and marketing
textfill/autocorrect
importing/exporting data
online software applications
RATIONALE
Betsy used an autofill/autocorrect automation process when she composed a text message.
CONCEPT
Process Automation and Computers
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7
Which statement best describes MS Visio?
In addition to mapping out the process, users can create charts
and diagrams.
Users can track the progress of large projects by breaking
them down into smaller tasks.
Users can easily integrate this management tool with the
company's enterprise system.
Users can plan a software project and disseminate project
resources.
RATIONALE
MS Visio is a process mapping tool which also enables users to create charts and various diagrams.
CONCEPT
Software Development Life Cycle
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8
Ted is responsible for the design and implementation of the type of coding to be used in an IT software project.
What is his profession?
Computer Engineer
Database Administrator
System Administrator
Programming Language Specialist
RATIONALE
Ted is a Programming Language Specialist as he is responsible for the design and implementation of the type of
coding for a software project. Ted will have to determine the best programming language to use to develop the
system while considering various factors such as the technological environment and the expertise of the
development team.
CONCEPT
Computer Scientists and their Roles
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9
Select the person whose is performing the role of a software project manager.
Colin develops and evaluates the results of tests for
different aspects of the software.
Ellen writes computer code using a programming language.
Felipe is responsible for keeping software development projects
on time and on budget.
Valerie maintains documentation related to product testing
and software training of personnel.
RATIONALE
Felipe is a Software Project Manager as he oversees the project progress with respect to the schedule, budget,
and scope. Ellen is a Software Developer as she writes computer code using a programming language. Valerie is in
Quality Assurance as she verifies and validates the software. She maintains documentation related to product
testing and software training of personnel. Colin's role is quality assurance.
CONCEPT
Software Engineers and their Roles
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10
Which of the following is a best practice for maintaining a safe and healthy
workstation?
Keeping the wrist straight while using a touchscreen
Facing the monitor screen towards a window
Lifting a heavy object with the back bent and the knees straight
Leaning forward in the chair to reach the keyboard
RATIONALE
Keeping the wrist straight while using a touchscreen is an example of a best practice in maintaining a safe and
healthy workstation. Considering the repetitive and frequent finger/hand interaction with a touchscreen, failing to
keep the wrist straight may cause heath issues such as pain, swelling, or tenderness. It is important to be aware of
ergonomic issues and avoid them by maintaining proper working posture.
CONCEPT
Workstation Safety
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11
Third world countries are leading the way in internet growth.
This statement describes the trend known as .
personalization
mobilization
globalization
collaboration
RATIONALE
The use of the internet is growing all over the world and with it the use of digital devices, which enables globalization.
CONCEPT
Advancements in Computer Science
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12
Craig identified the specific details of a system that needed to be built after consulting with employees of a
business to determine their needs.
Craig is employed as a .
System Administrator
System Engineer
Computer Programmer
Systems Analyst
RATIONALE
Craig is a Systems Analyst and is responsible for the identification, analysis, and documentation of system
requirements.
CONCEPT
The Computing Profession
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13
Inez is examining her software design to make sure the on-screen controls help users navigate quickly in
the interface.
Annette is writing a user guide for her new software.
Inez is addressing the dimension of usability known as , while Annette is addressing the
dimension of usability known as .
error management, efficiency
efficiency, learnability
learnability, satisfaction
satisfaction, error management
RATIONALE
The efficiency dimension consists of verifying that an interface will help users fulfill their task rapidly and
productively. The learnability dimension can be achieved through the creation of user guides; however, successful
software does not require the use of a user guide. Think about popular and successful programs such as Facebook
and Google Gmail, for example. Did you read any user guides to learn how to use them?
CONCEPT
Usability
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14
Eric is in charge of ensuring the information in his organization is safeguarded through the formulation of
policies and oversees the implementation of those policies.
Joy is responsible for managing and maintaining the organization's entire catalog of IT technologies. She
also develops all of the IT standards and protocols for the organization.
Eric holds the position of in his organization, while Joy holds the position of in her
organization.
Information Security Officer, Infrastructure Manager
Infrastructure Manager, Security Administrator
Computer Operator, Database Administrator
Network Administrator, Support Analyst
RATIONALE
Eric is an Information Security Officer. He is in charge of developing security policies to ensure the protection of
critical information in his organization.
Joy is an Infrastructure Manager. She is responsible for managing and maintaining the organizational infrastructure.
An Infrastructure Manager also develops IT standards and protocols for the organization.
CONCEPT
artificial intelligence
cloud computing
visualization
RATIONALE
Cloud computing, augmented reality, artificial intelligence, and visualization constitute the most recent advances
in computer science. Cloud computing enables services to be provided over a computer network (such as the
internet) through servers in a remote location.
CONCEPT
Advancements in Computer Science
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