Southern New Hampshire University
IT -200 fundamentals of information technology
Questions and answers for milestone 10
1
Ana no longer makes out checks to her utility company because she has arranged for her monthly utility charge
to be automatically debited from her bank account on the due date.
Ana is experiencing an example of automation known as .
online software application
customer billing
importing/exporting data
textfill/autocorrect
RATIONALE
Ana is encountering an example of automation known as customer billing. Automated customer billing provides a
better experience and helps companies to be paid faster as a result of custom payment scheduling. Automatic
billing enables businesses to provide convenience to customers, and ensures predictable revenue.
CONCEPT
Process Automation and Computers
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2
More than 70% of YouTube users are located outside the United States.
This statement describes the trend known as .
autonomous technology
mobilization
personalization
social media growth
RATIONALE
This statement describes social media growth. The growth of social media indicates that more people are using
social networks to connect and communicate. For example, the growth of social media has been nearly
exponential since 2004. At that time, Facebook had about 1 million users. By 2011 the network had grown so
large that the size of its membership was compared to the population of a country. As of 2017, Facebook has
almost two billion registered users.
CONCEPT
Advancements in Computer Science
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3
As a member of a software development team for a national nonprofit organization, Larissa is responsible for
creating an interface model for a new app.
What is Larissa's role in the organization?
Software Designer
Software Developer
Software Project Manager
Analyst
RATIONALE
Larissa is a Software Designer. Software Designers use scientific and mathematical principles to develop
applications for multiple purposes (e.g., games, mobile applications, and other programs). They determine what
a program should do, based on user needs, then create and test it to ensure functionality.
CONCEPT
Software Engineers and their Roles
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4
John is using , a software development management tool that easily integrates into his
business’s enterprise software/information system.
MS Resource
Primavera
Visual Studio
Visio
RATIONALE
John uses Primavera, a software development management tool that can be easily integrated into a business’s
enterprise software/information system. Primavera is a competitor-provided alternative to Microsoft Project.
CONCEPT
Software Development Life Cycle
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5
Haitham works for a government agency. He is in charge of a team that develops algorithms and models
that guide the function of software applications.
What is Haitham's role in his organization?
Database Administrator
Computer Scientist
Programming Language Specialist
Network Engineer
RATIONALE
Haitham is a Computer Scientist. Computer Scientists often work as part of a research team with Computer
Programmers, Information Technology Specialists, and Mechanical or Electrical Engineers. They typically
investigate technological topics including artificial intelligence, robotics, and virtual reality.
CONCEPT
Computer Scientists and their Roles
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6
Beth is a software developer who is focused on identifying how quickly users are able to accomplish their goals
on her company's site.
Beth addresses the dimension of usability known as .
satisfaction
visibility
efficiency
error management
RATIONALE
Beth addresses the efficiency dimension of usability. The efficiency of using an application is related to how quickly
a user can complete their desired task. This is affected by the user interface navigation scheme, keyboard
shortcuts, placement of on screen controls, and so on of the application.
CONCEPT
Usability
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7
Which of the following is a best practice for maintaining a safe and healthy workstation?
Adjusting the chair height so that a person's calves are
perpendicular to the floor
Adjusting the monitor height so that the bottom of the monitor is
in a straight line with the eyes
Cradling the telephone between the head and neck
Reaching down to use the keyboard
RATIONALE
Adjusting the chair height so that a person's calves are perpendicular to the floor is one of the recommended best
practices to maintain a safe and healthy workstation.
CONCEPT
Workstation Safety
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8
IT specialists must possess technical knowledge and work well with others if they are to be successful.
Select the IT specialist who demonstrates a hard skill.
Maggie designs a new user interface for her company's master
control panel.
Freddy helped his team find a compromise when two members
disagreed on a feature of their application.
Elizabeth tracks her team's progress on a software
development project.
Noel monitors a virtual chat program to keep in touch with other
members of the IT department.
RATIONALE
Maggie uses a hard skill when she designs software user interfaces. She acquired this technical skill by completing
software design and user interface courses. The IT specialists in the other answer alternatives use soft skills to
interact with team members. These soft skills include collaboration, problem solving, and communication.
CONCEPT
Information Technology in the Workplace
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9
Gabriel works on a team that is developing a self-driving car.
What advance in technology best describes this project?
Augmented reality
Artificial intelligence
Collaborative technology
Visualization
RATIONALE
Artificial intelligence is the technological advance that best describes self-driving cars. Artificial intelligence is the
theory and development of computer systems that can perform tasks which normally require human intelligence
(e.g, visual perception, speech recognition, decision-making, and language translation).
CONCEPT
Advancements in Computer Science
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10
Jeffrey consults with company leaders to identify ways in which IT can help the organization to reach its goals.
Jeffrey is working in a/an role for his company.
planning
infrastructure and equipment management
data security
network development and maintenance
RATIONALE
Jeffrey's role is planning, which involves consulting with an organization's leaders to identify ways in which IT can
help that organization to achieve its goals. Jeffery is also responsible for monitoring the implementation of planned
activities, and exercising control of his organization's IT resources, to ensure improvement and success.
CONCEPT
Information Technology in the Workplace
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11
Harriet implements policies and prevents unauthorized access to the network, and to the data stored on the
network.
Harriet holds the position of in the organization.
Security Administrator
Computer Operator
Network Administrator
Database Administrator
RATIONALE
Harriet is a Security Administrator who protects the technological assets of the organization (i.e., infrastructure,
systems, and data).
CReOpNoCrtEaPnTissue with
this question IT Specialists
and their Roles
12
Sam is a member of a software development team. His job is to identify the system functions that must be
validated, and to decide how to test new software.
What is Sam's role on the software development team?
Programmer
Software Quality Assurance
Software Analyst
Project Manager
RATIONALE
Sam's role on the software development team is Software Quality Assurance. A Software Quality Assurance
Specialist tests software to ensure that it works, and works efficiently. The Software Quality Assurance Specialist's
main responsibility is to continuously improve software on schedule, and within budget.
CONCEPT
The Software Development Team
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13
Which of the following tasks is best suited to an automated process?
Kanta’s company requires a human to review and sign offon each
piece of software.
Mai has unlimited time to perform her testing.
Astor plans to test her software only twice.
Tanya plans to modify her software, and will run her
various tests many times.
RATIONALE
Tanya plans to modify her software, and will retest it many times. The recurrent aspect of her test plan justifies
the use of automated testing, which can optimize Tanya's investments of time and effort.
Due to unlimited time, a small number of tests, and the need for human review to validate software, the other
answer choices describe tasks that are better-suited for manual processes.
CONCEPT
The Impacts of Automation
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14
Reesa works for a large real estate company. She is responsible for installing and supporting the
company's internet systems, including the LAN and WAN. Reesa routinely monitors network performance,
and performs network maintenance.
Reesa is employed as a .
Database Administrator
Computer Engineer
System Administrator
Systems Analyst
RATIONALE
Reesa is a System Administrator. System Administrators install, configure, and support a businesses' local area
network (LAN) and wide area network (WAN). They may also perform maintenance tasks to support network
availability, and monitor website performance to ensure that sites operate correctly.
CONCEPT
The Computing Profession
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RAD
Cascading
Prototyping
RATIONALE
Cascading is the software development methodology that Transformative Software is most likely using. The
cascading model is a sequential (non-iterative) design process, used in software development, in which progress
flows downward
