Toby Finn
It-200
6-1 activity
Systems Thinking: Systems thinking is essentially the act of stepping back from a
complex problem to get the bigger picture. It allows you to analyze every step
rather than
focusing on a aspect of the system.
Collection: A collection is simply a grouping of individual nodes in any given
system.
Feedback Loop: A feedback loop provides information about a node in any given
system
which helps make changes or tweaks in order to get the desired outcome of the
system.
Stock and Flow Diagram: Stock and Flow diagrams help discern variables in a
system
and what causes them to change.
Causal Loop Diagram: A causal loop diagram aids in showing how variables
interact
with each other in any given system.
System Model
Feedback Loop
Summary
The diagrams above are to show the individual nodes in the order process at Lost
Pines Outfitters. The process begins when the consumer uses LPO’s online portal to
place an order. The order then makes its way to the warehouse computer where it is
reviewed and processed by an employee. The employee then uses the inventory
tracking system to locate the item in the warehouse. The employee removes the
item(s) from the shelves and follows up by updating the inventory tracking system
to show that the customer’s order has been picked. The warehouse employee then
sends the customer’s order to the fulfillment department where it is packaged and
assigned a tracking number by a fulfillment employee. The employee then ships the
order via USPS and then the fulfillment employee updates the status of shipment by
changing the status from processing to shipped. The customer receives the package
and when that happens, the employee updates shipment to delivered. When that is
complete, the employee then sends a thank you card to the customer and asks if
the customer can leave a review based on their experience. A feedback loop
present in this system is when a customer receives a package and when a customer
places an order. Another feedback loop in this system is when the associate updates
the tracking information when the package has been shipped.
