A tool that was discussed in the learning and that I have used
extensively in my current career is screen sharing or remote access
software. I have used this software for multiple reasons. There are
times that we are encountering issues with a machine or software
program and we need support from the manufacturer. They like to
see issues in real time to troubleshoot so we use either Webex or
TeamViewer for this. Webex is an entirely browser-based screen
sharing software while TeamViewer requires a download. Both works
extremely well and have a similar user interface. I also have used
Cisco AnyConnect in conjunction with Remote Desktop Connection
to remotely access our network/machines from home if I was off the
clock but needed to attend to an issue. These services could be used
by IT support to quickly access and diagnose and issue with
hardware or software with minimal downtime to the user.
