Working In health care, everyone is doing their best to refrain from
making errors because, as consumers, we do not want to go to a
health facility that can make mistakes while in their care. For
example, as a precertification coordinator, I have witnessed doctors'
offices make mistakes in patients' clinical all the time, which affected
the way we got authorizations through their insurances. Medical
professionals may not report accurately because they don't want a
bad reputation and cause them to lose old and possibly new patients.
I also believe that maybe they may not know they have created an
error because they don't proofread their work or have a medical
scribe do it for them. According to Jalal Poorolajal, Shirin Rezaie, and
Negar Aghighi, the reporting is not accurate because of lack of
adequate medical error reporting system (60.0%), lack of proper
reporting form (51.8%), lack of peer supporting a person who has
committed an error (56.0%), and lack of personal attention to the
importance of medical errors (62.9%)(Poorolajal, Rezaie,
Aghighi,2015).
I believe that the job culture starts with the leaders, and it's essential
for them to make the employees feel like they belong and have a
purpose in the position they were hired for. When a culture begins to
change negatively, the leaders need to start reaching out to every
employee and making sure they hear all concerns and reassure them
that they are changing the culture. Sometimes it requires leaders to
go the extra mile for their employees because it shows that you care,
and you are not treating them as another number to put money in
the company's pocket. A happy employee is a productive employee,
and they will do whatever it takes to make sure the work is done.
Jack Zenger suggests, "If you want to change the culture of an
organization, change the way it develops its leaders." (Zenger, 2017).
I agree with this statement because employees usually blame
leadership when things don't go right in a company because they
look to them as team captains to steer them in the right direction.
Because of profitability, leaders lose sight of what's most important.
Leaders do not realize employees are who carry the company, and
without them, many things would not be possible, so leaders must
invest in their employees no matter what it takes to change and
shape the culture.
References
Zenger, J. (2017, December 4). Change your leaders to change your
culture. Forbes. Retrieved January 13, 2022,
