Gateway Healthcare Systems is in dire need of cultural diversity
education. Minus two employees who have physical needs the HIM
departments are bare of diversity and consist of primarily the same race
and religion. i To further diversify Gateway Healthcare Systems I would
suggest the following training:
• Implementing a fun learning system such as Blue Ocean Brain
which allows employees to read short narratives/watch brief
videos and then answer a question to earn points. i There will be a
leaderboard available for all to see and you can make this into a
type of competition to boost diversity. Blue Ocean Brain features
situations that occur on a daily basis and new challenges that have
proved themselves during the pandemic. My employer
previously used this resource and it was a smashing hit at our
organization.
• We will implement Business Resource Groups which will break
down into a person's nationality and ethnicity. Anyone may join
any business resource group and it is encouraged to help
employees gain better knowledge and become more respectful of
their fellow team members. By holding events in the community
it will show the community that Gateway is working hard to
diversify it's workforce.
• Gateway will hold diversity training each quarter for employees.
This training will be mandatory for each employee, however they
will only need to attend once per year. The training will discuss
how to communicate respectfully with fellow employees and
patients, work on understanding others values and beliefs, and
how to handle difficult situations that may occur in the
workplace. We want to preach equality for all regardless of age,
sex, gender, sexuality, race, religion, disability, etc.
• Gateway will also be completely overhauling its hiring committee.
After reviewing the hiring committee and seeing how they
passed on a perfectly credentialed and capable manager because
of their need of a wheelchair. That is absolutely unacceptable and
could be met with serious legal implications.
Diversity can enhance the quality and efficiency of the department
because regardless of who a person is, no two people are really the
same. It is of the utmost importance to remember that respect is
earned not given. i There will always be people resistant to change,
especially the elder generation who believe the way they are doing
things is perfectly correct and without them even knowing they may be
offending others. I have seen this firsthand and been on the end of
being offended. It is not pleasant for anyone involved. i Working in
healthcare and especially in a hospital setting, teamwork is key so when
employees do not get along or do not respect each other things will
start so decline in a way that will harm the organization. Without a staff
who are culturally diverse the organization can be seen through some
eyes as not being equal opportunity for all.
