Anytime you are involved with a change or implementation of a
major systematic or operational system like a Health Information
Exchange (HIE) you must make sure you include all of the correct
people from the beginning to the end. The first thing I would do is
make sure I had the process in place before presenting it at the Town
Hall meeting. This would happen in steps:
Determine Boundaries: Where will the process start and end.
Determine who the customers are: Know that there can be multiple
customers at different points in the process.
Map out the process: Keep up with the stages of the process.
Analyse the process: Take and keep good notes during the process.
Document any and all ideas on how to improve the process.
Create the process: Determine the ideal process and eliminate any
