Based on the current conditions identified, it is clear that there are
problems regarding the behavior and overall performance of this
business’ staff. The staff is negatively impacting the security and
operations of this organization, further preventing it from being able
to offer its guests high-quality service. Because of this, it is
recommended that a Guest Relation training program be created for
all staff. The purpose of this program is to replace the current
training modules, improve the security of the facility, while also
revising employee behavior (Four Seasons, 2020).
d d As it pertains to the initial recommendation to ensure
program success, this program needs to include guidance on what
defines a privacy violation to staff. Such involves first offering a
background into what a guest’s personal information is, including
their full names and date of birth, for instance. This information will
also include anything regarding a guest’s stay, like how long they
are staying or what specific accommodations they may need (Indian
Hotels Company Limited, 2022). All members of staff, after
completing this training, will recognize what personal information is,
and they will also become educated on what is needed to protect
that information. This is going to allow the staff to also discern why
it is not good for this type of information to be treated so leisurely.
They will understand why it should not be abused.
Secondly, this training program will be recommended to involve
staff obtaining a current understanding regarding what the present
privacy violations are regarding the personal information of guests.
Staff members Will go through different simulations throughout the
training, which will also include collaborative team activities. These
activities will involve having the employees identify various
scenarios that are presented as privacy violations, for example. This
hands-on experience will give the staff the opportunity to fully
recognize the conduct or acts That make up a privacy violation.
Thus, they will be more aversive to it and not participate in it in the
future (Leading Hotels of the World, 2018).
Lastly, a final recommendation is for the staff to obtain an
understanding of the specific sanctions and punishments that will
occur as a result of violating the privacy of a guest staying at this
facility. The training will cover the suggested two-week suspension
without pay consequence, as well as termination. Employees will be
provided an explanation on what kind of acts warrant which type of
sanctions. realizing that they will be punished for failing to uphold
the integrity of the private information of guests, the staff will
become less likely to engage in risky and adverse behavior.
As a whole, this training will be highly beneficial to both the
employees of this organization and the organization itself. It will
help prevent future instances of security threats and privacy risks.
This is because staff members will be trained on how to identify
personal information, how to keep it safe, what behaviors to avoid
to prevent compromising private information, and what
consequences employees should expect to receive as a result of
engaging in these behaviors.
References
Four Seasons (2020, July 1). Four Seasons Privacy Policy. Retrieved
from, https://www.fourseasons.com/privacy/
Indian Hotels Company Limited (2022). The Indian Hotels Company
Limited (“IHCL”) – Global Privacy Policy. Retrieved from,
https://www.ihcltata.com/privacy-policy/
Leading Hotels of the World (2018, August). The Leading Hotels of
the World Privacy Policy. Retrieved from,
https://www.lhw.com/Privacy-Policy.
