PRIVACY POLICIES AND COMPLIANCE ISSUES
The Office of the Corporate Counsel and Chief Privacy Officer
:
Privacy and data collection is very important, when it comes to
handing over sensitive information. Nobody want his or her
information out there especially when they are not aware. Given out
personal or sensitive information nowadays means given out your
life. That is why we at Padgett-Beale take privacy very seriously.
An investigation has revealed that some of our team members at our
reservation center have been involved in certain disturbing and
unlawful act that goes against our great customers' privacy and
security and also damaging our organization’s image. It has been
realized that some of our staff members were involved in going
through our data system to view guest reservations and special
requests. Apparently, such data/information is only given out or
shared only at the time that the guest is booking their reservations
or when we are providing a service to our special guest. At Padgett-
Beale, we do not only value and cherish our guest business but also
respect every personal data they provide us for service. Aside, our
customer satisfaction, team members knowledge of our company's
privacy policies is one of the most important principles we uphold as
an organization. Padgett-Beale team members will be re-educated of
the following company policies, including security and privacy
policies, they will also be allowed to sign an agreement indicating
they are aware and understand all organization’s policies. Also,
Padgett-Beale guests and customers should be made aware of the
data/ information being collected, so they have knowledge of who is
handling their information, so that staff members can be held
accountable for their actions and ensure that their security and
privacy is important. Once the staff members are aware these
policies, and they make the customers aware of these polices, there
needs to established right that authorize guests to deny staff to any
of their personal data without their approval (The Leading Hotels of
the World, 2022). Finally, in order to safeguard our values and
principles here at Padgett-Beale, we strictly reject any 3rd parties’
access that may not align with our policies set in place (The Indian
Hotels Company Limited, 2022). Staff members who are found
violating these principles will terminated from their jo or will be
handed over to the appropriate authorities.
Recommendations for Guest relations staff training program
• Orientation - Training in the hospitality industry begins at
orientation. It’s critical to have an orientation session to
introduce the company culture and guidelines.
• Employees Hand book – Employees should be giving the
company’s handbook indicating the policies and procedure of
the organization.
• Technology – Employees should be trained on technology, how
to update software, how to recognize when there an attack on
the computer system.
References
The Leading Hotels of the World. (2022). Privacy Policy: The
Leading Hotels of the World. https://www.lhw.com/Privacy-Policy
The Indian Hotels Company Limited. (2022). Privacy Policy: The
Indian Hotels Company Limited. https://www.ihcltata.com/privacy-
policy
