Dr. H. Pollard
4535 Jefferson Ave.
Lynchburg, VA. 24515
Dear Dr. Pollard,
I am writing to you in reference to two journal articles that I have studied
relating to PTSD symptoms in frontline employees, job satisfaction, the quality
of life, and post-9/11 veterans. The articles are very interesting concerning
PTSD and its impact and effect on frontline workers and those post-9/11
veterans. The first article written by Schiff et al., deals with PTSD and frontline
workers. In the article, the population consisted of 457 individuals that work in
frontline positions in homeless shelters. The individuals come from 23 different
organizations in two Canadian cities (Schiff et al., 2019). Employees in major
organizations that provide housing and support services to homeless people
were chosen for the study. Working in homeless shelters and population is
very stressful and challenging. Clients come into the shelters or facilities with
multiple problems and situations.
The study conducted was to determine if PTSD affects frontline employees in
this situation. It discussed whether employees experience burnout and
symptoms of PTSD. Results show that there is a high rate of employee
burnout. It also concluded that the organizations do little to combat this
problem among frontline employees. The study suggests that the lack of
support for employees helps to contribute to the burnout that employees
experience. Questions as to whether further training, educational programs, and
support are needed regardless of whether employees hold a bachelor's or a
master's degree. The study looked at the employee's education, training, and
profile in frontline services.
Statistical Analysis, PCL, and PROQoL along with three other scales were used
and showed significant findings that employees are impacted by burnout.
Scores on the PROQoL and PCL scales as well as the correlation between
traumatic stress and burnout were significant at the 0,05 level (two-tailed) and
at 0.01 level (two-tailed) (Schiff et al., 2019). The two-step regression analysis
was also used in this study. The results show that more study needs to be
conducted, however, it also suggested that burnout and PTSD symptoms do
have an impact on frontline employees in the homeless sector. Surveys were
used to conduct this study.
The other journal article also focused on PTSD for work and the quality of life
for 9/11 veterans. The population in this study was conducted using males
and females. Surveys were also used in this study with 524 posts 9/11
veterans. The purpose was to determine if PTSD and the quality of life were
impacted by the quality of life of male and female veterans. For this study, the
authors used descriptive and regression-based analysis (Vogt et al., (2017).
Gender and weight were used to represent the population. Other tests and
scales include Time I (TI), a demographic study sample for male and female
post-9/11 veterans. Beck Depression Inventory, subscale Inventory of
Psychosocial Functioning (IPF), 7-point Likert scale, Linear or logistic analysis.
This study used the Job in General scale (JIG), Family quality of life T2,
Parenting subscales, Relationship Assessment scale, Parental Satisfaction scale
and the Dependent and administrative variables (Vogt, 2017).
In using all the above mentioned scales the results show that PTSD is likely in
the workforce, and that it has an impact on the quality of life of men and
females post-9/11 veterans. This study consisted of limitations, however, it also
demonstrated reliability and validity.
I would like to speak further with you concerning these findings so that we
may suggest or propose a solution to this matter. Please feel free to contact
via email or by phone at (602- 7867 at your earliest time. I look forward to
speaking with you and thank you for you time in this matter.
Regards,
Pamela Honore’
Reference
Schiff, J. W. & Lane, A. M. (2019). PTSD symptoms, vicarious traumatization,
and burnout in
f f f f f f front-line workers in the homeless shelter. Community Mental Health
Journal. 55(454-462).
f f f f f f DOI: 10.1007/s10597-018-00364-7
Vogt, D. Smith, B. N., Fox, A. B., Amoroso, T., Taverna, E., & Schnurr, P. P.
(2017). f f f f
f f f f f Consequences of PTSD for the work and family quality of life of
female and male U. S.
f f f f f Afghanistan and Iraq War veterans. Soc. Psychiatry Psychiatr Epidemiol,
52 (341-352),
f f f f f DOI: 10.1007/s00127-016-1321-5
