Summary on self-esteem and employee burnout as predictors of employee turnover intention
This chapter focused on the quantitative aspect of the study. The results of the background
variables, the measures of self-esteem, burnout and turnover intention have been highlighted. In
addition, the relationship of the variables has been explored.
Regarding the background variables, according to the results, female respondents were 63.6
percent, male respondents were 35.8 percent and one respondent indicated saying they were
transsexual. Regarding the counsellors age, the age range of 40-49 had the highest frequency of
39.5 percent, followed by 30-39, which had a frequency 24.15, then 50-59 which had a
frequency of 20.4 percent and then 20-29, which had a frequency of 16.9 percent and finally 60
and above which had a frequency of 6.2 percent. When it comes to the counsellor’s job status;
counsellors working on permanent/open contracts were highest at 34 percent followed by those
self employed at 27.85 percent then those working on fixed term contracts at 20.4 percent,
followed by those working part time or on locum basis at 5.4 percent and others at 2.5 percent.
Concerning the counsellor’s academic qualifications; counsellors with a master’s degree were
the highest frequency 43.8 percent followed by those with a bachelor’s degree at 25.9 percent,
then diploma at 21 percent and PhD at 9.3 percent. The participants were asked to indicate their
marital status. 67.95 percent of the participants are married, followed by those single and never
married at 21 percent. 6.8 percent indicated they are divorced and 4.3 percent indicated that they
are divorced.
Statistical analysis was carried out to measure the relationship of the background variables and
the measures of self-esteem, burnout and turnover intention. Statistically significant relationship
was found between self-esteem and age, gender, marital status, duration of work,
academic qualification and job status.
Analysis carried out to measure the relationship of the background variables and
burnout indicates that the emotional exhaustion subscale has statistically
significant relationships with age, academic qualification; marital status and
employment status. Regarding the depersonalisation subscale, results indicate a
statistically significant relationship with age, gender, marital status and
employment status. The analysis for the personal accomplishment subscale
indicates a statistically significant relationship with gender, academic
qualification, marital status, duration of employment and employment status.
The results for the statistical analysis carried out to measure the relationship of the
background variables and turnover intention indicate a statistically significant
relationship between turnover intention and age, marital status, highest academic
qualification of participant and employment status.
Regarding the relationship of the self-esteem, burnout and turnover intention
scores; a statistically significant relationship was found between turnover
intention and burnout and but not between turnover intention and self-esteem.
