Question_6.7.docxBUSI 600.pdf.pdf

Question 6.7. You are the administrative assistant for a division chief in a large holding company

that owns several hotels and theme parks. You and the division chief have just come from the

CEO’s office, where you were informed that the guest complaints related to housekeeping and

employee attitude are increasing. Your on-site managers have mentioned some tension among the

workers but have not considered it unusual. The CEO and your division chief instruct you to

investigate. Suggest at least three different types of research that might be appropriate in this

situation.

The first type of research that might be appropriate in this situation is the exploratory

research. "Exploratory research is initial research conducted to clarify and define the nature of a

housekeepers and which employees were the complaint referring to. Once knowing who the

particular housekeepers and employees are a meeting with each one individually will be called to

order to figure out why there were complaints on them. This will give them the opportunity, to be

honest about the situation that took place between them and the guest. After hearing their side of

the story inform them that the company does not tolerate such behavior and if there is another

complaint against them in any kind then they will no longer be employed with the company.

Another type of research that might be appropriate in this situation is descriptive

research. Descriptive research is a research method that portrays the population qualities or the

case that is being studied. "This research is more concerned with what rather than how or why

something has happened" (Nassaji, 2015, p. 129). By being the administrative assistant and

The final type of research that might be appropriate in this situation is applied research.

Applied research is a research method that is used to solve problems that occurred immediately.

This research method is used to address a particular issue. According to the King James Version

of the Bible, Matthew 7:7 states "Ask, and it shall be given you; seek, and ye shall find; knock,

and it shall be opened unto you." Using the applied research method while being an

administrative assistant after figuring out what the problem is there a few solutions that can take

place. One way to solve the problem of the guest complaints is to give the guest two free nights

accommodations and passes to the theme park. Another way to solve the problem of the guest

complaints is to inform the employees and housekeepers that the company no longer employed

them due to the complaints. As an administrative assistant, the job requires to make sure the

chCommunication_VijayaManerikarNSumeetManerikar.pdf

Nassaji, H. (2015). Qualitative and descriptive research: Data type versus data

analysis. Language Teaching Research, 19(2), 129-132. doi:10.1177/1362168815572747