I am writing to you in reference to two journal articles that I have studied relating
to PTSD symptoms in frontline employees, job satisfaction, the quality of life, and
post-9/11 veterans. The articles are very interesting concerning PTSD and its
impact and effect on frontline workers and those post-9/11 veterans. The first
article written by Schiff et al., deals with PTSD and frontline workers. In the article,
the population consisted of 457 individuals that work in frontline positions in
homeless shelters. The individuals come from 23 different organizations in two
Canadian cities (Schiff et al., 2019). Employees in major organizations that
provide housing and support services to homeless people were chosen for the
study. Working in homeless shelters and population is very stressful and
challenging. Clients come into the shelters or facilities with multiple problems and
situations.
The study conducted was to determine if PTSD affects frontline employees in this
situation. It discussed whether employees experience burnout and symptoms of
PTSD. Results show that there is a high rate of employee burnout. It also
concluded that the organizations do little to combat this problem among frontline
employees. The study suggests that the lack of support for employees helps to
contribute to the burnout that employees experience. Questions as to whether
further training, educational programs, and support are needed regardless of
whether employees hold a bachelor's or a master's degree. The study looked at
the employee's education, training, and profile in frontline services.
Statistical Analysis, PCL, and PROQoL along with three other scales were used
and showed significant findings that employees are impacted by burnout. Scores
on the PROQoL and PCL scales as well as the correlation between traumatic
stress and burnout were significant at the 0,05 level (two-tailed) and at 0.01 level
(two-tailed) (Schiff et al., 2019). The two-step regression analysis was also used
in this study. The results show that more study needs to be conducted, however,
it also suggested that burnout and PTSD symptoms do have an impact on
frontline employees in the homeless sector. Surveys were used to conduct this
study.
The other journal article also focused on PTSD for work and the quality of life for
9/11 veterans. The population in this study was conducted using males and
females. Surveys were also used in this study with 524 posts 9/11 veterans. The
purpose was to determine if PTSD and the quality of life were impacted by the
quality of life of male and female veterans. For this study, the authors used
descriptive and regression-based analysis (Vogt et al., (2017). Gender and weight
were used to represent the population. Other tests and scales include Time I (TI),
a demographic study sample for male and female post-9/11 veterans. Beck
Depression Inventory, subscale Inventory of Psychosocial Functioning (IPF), 7-
point Likert scale, Linear or logistic analysis. This study used the Job in General
scale (JIG), Family quality of life T2, Parenting subscales, Relationship
Assessment scale, Parental Satisfaction scale and the Dependent and
administrative variables (Vogt, 2017).
In using all the above mentioned scales the results show that PTSD is likely in the
workforce, and that it has an impact on the quality of life of men and females
post-9/11 veterans. This study consisted of limitations, however, it also
demonstrated reliability and validity.
I would like to speak further with you concerning these findings so that we may
suggest or propose a solution to this matter. Please feel free to contact via email
or by phone at (602- 7867 at your earliest time. I look forward to speaking with
you and thank you for you time in this matter.
Reference
Schiff, J. W. & Lane, A. M. (2019). PTSD symptoms, vicarious traumatization, and
burnout in
a a a a a a a front-line workers in the homeless shelter. Community Mental Health
Journal. 55(454-462).
a a a a a a a DOI: 10.1007/s10597-018-00364-7
Vogt, D. Smith, B. N., Fox, A. B., Amoroso, T., Taverna, E., & Schnurr, P. P. (2017). a a
a a
a a a a a a a Consequences of PTSD for the work and family quality of life of female and
male U. S.
a a a a a a a Afghanistan and Iraq War veterans. Soc. Psychiatry Psychiatr Epidemiol, 52
(341-352),
a a a a a a a DOI: 10.1007/s00127-016-1321-5
