PATIENTS EXPECTATION OF NURSING
Table4.6: Participants’ Responses on the Patients expectation of nursing
Characteristics
N
Strongly
Disagree
(1)
Disagree
(2)
Neutral
(3)
Agree
(4)
Strongly
agree(5)
Average
Response
Kind 167
5
(3.0%)
11
(6.5%)
56
(33.3%)
67
(39.9%)
28
(16.7%)
3.61
Cheerful 167 1(0.6%) 14(8.3%) 41(24.4%) 76
(45.2%)
35
(20.8%)
3.78
Responsive 167 2(1.2%) 14(8.3%) 51(30.4%) 78
(46.4%)
22(13.1%) 3.62
Harsh 165 61(36.3%) 51(30.4%) 24(14.3%) 20
(11.9%)
9(5.4%) 2.18
Honesty 167 4(2.4%) 16(9.5%) 68(40.5%) 69
(41.1%)
10(6.0%) 3.39
Empathetic 167 5(3.0%) 12(7.1%) 56(33.3%) 71
(42.3%)
23(13.7%) 3.57
Friendly 167 5(3.0%) 13(7.7%) 41(24.4%) 74
(44.0%)
34(20.4%) 3.71
Rude 166 55(32.7%) 58(34.5%) 26(15.5%) 20
(11.9%)
7(4.2%) 2.19
Polite 167 7(4.2%) 21(12.5%) 68(40.5%) 57
(33.9%)
14(8.3%) 3.3
Respectful 166 1(0.6%) 8(4.8%) 36(21.4%) 90
(53.6%)
31(18.5%) 3.86
Knowledgeable and
competent
167 1(0.6%) 2(1.2%) 27(16.1%) 51
(30.4%)
85(50.6%) 4.31
Meet my needs 167 27(16.1%) 24(14.3%) 42(25.0%) 56
(33.3%)
18(10.7%) 3.08
Communicate to me 166 11(6.5%) 35(20.8%) 47(28.0%) 48
(28.6%)
25(14.9%) 3.25
Respects my beliefs
and values
164 13(7.7%) 25(14.9%) 53(31.5%) 54
(32.1%)
19(11.3%) 3.25
To be informed and
explained
166 10(6.0%) 33(19.6%) 38(22.6%) 51
(30.4%)
34(20.2%) 3.4
To be oriented to the
ward environment.
166 50(29.8%) 18(10.7%) 19(11.3%) 46
(27.4%)
33(19.6%) 2.96
The above table is showing participants’ responses on the expectations of nursing care. Almost in
all characteristics, participants agreed with average response of more than 2.50 except
characteristics harsh and rude, 32.7% and 34.5% respectively (m<2.50), indicating that they were
expecting nurses not to be rude or harsh. Majority of participants 85(50.6%) strongly agreed that
they expected nurses to be knowledgeable and competent, and 51(30.4%) agreed that they were
expecting nurses to be knowledgeable. Most participants 67(39.9%) agreed that they expected
nurses to be kind to patients, and 56(33.3%) were neutral.
Table 4.7: Correlation tables- Relationship between Patients’ age, gender and level of
Education and Patients Expectations
Correlation between patients characteristics
and patients expectations
Pearson Chi
square
coefficient
(p)value
Interpretation
r
Kind: Age 0.740 Strong 15.618
Gender 0.343 Weak 4.496
Education level 0.616 Strong 9.997
Cheerful: Age 0.506 Strong 19.247
Gender 0.754 Strong 1.901
Education level 0.753 Strong 8.399
Responsiveness: Age 0.178 Weak 25.652
Gender 0.442 Weak 3.746
Education level 0.011* Very weak 26.018
Harsh: Age 0.211 Weak 24.757
Gender 0.234 Weak 5.563
Education level 0.051 Very weak 20.833
Honesty: Age 0.477 Weak 19.690
Gender 0.544 Strong 3.081
Education level 0.001* No correlation 32.640
Empathetic: Age 0.504 Strong 19.270
Gender 0.218 Weak 5.762
Education level 0.456 Weak 11.878
Friendly: Age 0.544 Strong 18.656
Gender 0.925 Very strong 0.898
Education level 0.824 Very strong 7.480
Rude: Age 0.913 Very strong 12.092
Gender 0.793 Strong 1.685
Education level 0.925 Very strong 5.823
Knowledge and competent: Age 0.461 Weak 19.957
Gender 0.403 Weak 4.025
Education 0.116 Weak 17.974
Informed & explained to me: Age 0.390 Weak 21.129
Gender 0.567 Strong 2.946
Education level 0.376 Weak 12.910
Orientation to the ward: Age 0.431 Weak 20.438
Gender 0.597 Strong 2.773
Education level 0.368 Weak 13.017
Pearson Correlation: Significant at p<0.05. *categories column do differ significantly from each
other at the level of 0.05.
The table above is showing that there was positive relationship between patients’ gender, age and
level of education and what they were expecting from nurses but there were no significant
differences among their responses, p>0.05.
Figure4.1 : Average response on Patients’ expectations of nursing care
The above graph is showing the average responses on the participants’ expectations of nursing
care. The majority expected nurses to be knowledgeable (86%) and also did not expect nurses to
be harsh and rude (44% respectively).
Average response
59% Orientatio
n
%
65%
86%
77%
66%
74%
71%
% 76%
72%
Respects my beliefs and values
Communication
Meet all my needs
Knowledgeable Respectful
Polite Rude Friendly
Empathetic Honesty Harsh
Responsive Cheerful
Kind
0% 20% 40% 60% 80% 100%
72
68%44%
44%
62%
65
Table 4.8: Cross tabulation of Patients’ mean responses on patients’ experiences by age
distribution.
Variables Age of the Respondents Total
mean
ANOVA
<19yrs 20-29 30-39 40-49 50-59 >60
F P
Privacy 2.64(9.0) 2.31(27.4) 2.46(32.2) 2.60(15.7) 2.44(9.4) 3.25(6.3) 2.49 1.714 0.134
Nurse response when
in pain
3.42(10.3) 2.71(27.9) 2.91(33.7) 2.71(11.6) 3.36(11.8) 3.80(4.8) 2.95 3.283 0.008
Pain control 3.23(8.8) 2.79(27.6) 2.85(31.2) 3.12(16.4) 3.06(10.3) 3.86(5.7) 2.97 2.616 0.027
Help with pain 3.21(9.7) 2.65(28.1) 2.70(30.9) 2.84(15.3) 2.94(10.2) 3.38(5.8) 2.81 1.782 0.120
Explanation of
procedures
2.79(9.1) 2.72(28.8) 2.35(31.8) 2.60(16) 2.12(8.5) 2.87(5.8) 2.44 1.571 0.171
Asked consent 2.29(8.2) 2.28(27.8) 2.35(32.6) 2.52(16.2) 2.65(10.8) 2.43(4.4) 2.36 0.664 0.651
Note. Numbers in parentheses ( ) denote Percentage %.
The above table is showing cross tabulation of patients’ mean responses on patients’ experiences
by age distribution. Respondents were asked to rate their responses on a four Likert scale. The
study revealed that age groups of 50-59years (m=3.36(11.8%)) and over 60 years m=3.80(4.8%)
had expressed that nurses usually responded quickly when they needed pain medications. The
age groups 40-49 years m=3.12 (16.4%) and over 60years m=3.86(5.7%) expressed that they had
good pain control experience. The study revealed that there was statistically significant
differences among the mean responses by age on how quickly nurses were responding when they
needed pain medication (F=3.283, p=0.008) and how often their pain was controlled (F=2.616,
p=0.027). The study also had revealed that participants were not usually asked for informed
consent by nurses (m=2.36) and explanations on treatment and procedures were not usually
given (m=2.44).
Table 4.9: Cross tabulation of Participants mean responses on patients’ experiences by
gender.
Variables Gender Total
mean
ANOVA
Male Female
F P
Privacy 2.44(53.3) 2.54(46.7) 2.49 0.445 0.506
Nurse response when in pain 2.81(52.3) 3.11(47.7) 2.95 3.968 0.048
Pain control 2.85(52.8) 3.11(47.2) 2.97 3.547 0.062
Help with pain 2.72(52.9) 2.91(47.1) 2.81 1.740 0.189
Explanation of procedures 2.34(52.9) 2.47(47.1) 2.40 0.746 0.389
Asked consent 2.32(53.7) 2.40(46.3) 2.36 0.270 0.604
The numbers in parentheses () denotes percentages %. Significant at p<0.05.
The above table is showing the mean responses of participants on patients’ experiences by
gender. The study showed that females had higher mean responses (m>3.11) than males
(m<2.85) on the responses that nurses were sometimes respecting their privacy (m=2.54), were
usually responding quickly when they needed pain medication (m=3.11), their pain was usually
controlled (m=3.11); nurses were sometimes helping them with pain (m=2.91); nurses were
sometimes providing explanations on treatments and procedures and asked consent from
patients. The study revealed that there were no significant differences in their responses by
gender distribution except on the experience that nurses were responding quickly when they
needed pain medication (F=3.547, p=0.048)
Table4.10: Cross tabulation of Participants mean responses on patients’ experiences by
religion
Variables Religion Total
mean
ANOVA
Christians Muslims
F P
Privacy 2.47(81.8) 2.59(18.2) 2.49 0.406 0.525
Nurse response when in pain 2.86(79.1) 3.32(20.9) 2.95 5.511 0.020
Pain control 2.93(82.1) 3.15(17.9) 2.97 1.379 0.242
Help with pain 2.77(81.4) 2.97(18.6) 2.81 1.114 0.293
Explanation of procedures 2.34(80.5) 2.69(19.5) 2.40 3.163 0.077
Asked consent 2.30(80.5) 2.62(19.5) 2.36 2.692 0.103
The numbers in parentheses () denotes percentages %. Significant at p<0.05
The table above is showing mean responses on patients’ experiences by religion. It showed that
the Muslims had higher mean responses than Christians. There was statistically significant
differences between mean responses on the experience that nurses were responding quickly when
patients needed pain medication (F.5.511, p=0.020), but there was no significant differences in
their responses on how often their pain was controlled; how often their privacy was respected
and how often nurses were providing information on treatment and procedures.
Table 4.11: Cross tabulation of Participants responses on patients’ experiences by marital
status.
Variables Marital status Total
mean
ANOVA
single married divorced widowed separated
F P
Privacy 2.40(24.9) 2.55(43.8) 2.13(11.9) 2.86(15.3) 2.43(4.1) 2.49 2.064 0.088
Nurse response when in pain 3.00(22.6) 2.80(45.0) 2.88(11.6) 3.37(16.1) 3.17(4.8) 2.95 1.691 0.156
Pain control 3.00(25.9) 2.80(40.8) 3.00(13.9) 3.38(14.9) 3.14(4.6) 2.97 1.980 0.100
Help with pain 3.00(27.2) 2.63(40.4) 2.70(13.4) 3.09(14.7) 2.86(4.3) 2.81 1.831 0.125
Explanation of procedures 2.56(276) 2.25(40.1) 2.17(12.5) 2.73(15.0) 2.71(4.8) 2.40 1.891 0.114
Asked consent 2.28(25.2) 2.30(41.9) 2.30(13.6) 2.76(14.9) 2.43(4.4) 2.36 1.116 0.351
The numbers in parentheses () denotes percentages %. Significant at p<0.05
The table above is showing mean responses of participants on the patients’
experiences. The study showed that there were no significant differences
among the participants responses by marital status distribution, p>0.05. The
study revealed that the single, divorced, widowed and separated had their
mean responses (m>3.00), showing that they usually experienced that nurses
were responding quickly when they were in pain and their pain was usually
controlled. The study showed that there were no statistically significant
differences in responses on patients’ experiences’ by marital status
distribution, p>0.05
Table 4.12: Cross tabulation of Participants mean responses on
patients’ experiences by level of education
Variables Level of Education Total
mean
ANOVA
Not attended Primary Secondary Tertiary
F P
Privacy 2.63(10.2) 2.76(19.4) 2.17(28.3) 2.60(42.1) 2.49 3.691 0.013
Nurse response when in pain 3.13(11.8) 3.14(17.3) 2.72(29.4) 3.00(41.5) 2.95 1.553 0.204
Pain control 3.70(10.1) 3.07(18.7) 2.85(31.8) 2.97(39.4) 2.97 0.810 0.490
Help with pain 2.94(10.2) 2.86(17.9) 2.69(31.3) 2.85(40.6) 2.81 0.524 0.666
Explanation of procedures 2.69(10.8) 2.38(17.3) 2.35(31.8) 2.39(40.1) 2.40 0.527 0.665
Asked consent 2.44(10) 2.50(18.1) 2.22(30.8) 2.39(41.1) 2.36 0.624 0.601
The numbers in parentheses () denotes percentages %. Significant at p<0.05
The table above is showing the mean responses of participants on patients’
experiences by level of education distribution. The study showed that the
participants who did not have formal education and those with primary
education had experienced that nurses usually responded quickly when they
were in pain (m=3.13, 3.14) and their pain was usually controlled (m=3.70,
3.07) respectively. There were no significant differences in their responses
on patients’ experiences by level of education distribution p>0.05.
