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Introduction of Problem
The ability to identify and resolve problems and issues within an organization creates a
healthy workspace for administrative teams and staff members. The adoption of impactful
organizational practices that address problems lead to the overall achievement of a company.
According to Mladenova (2022) organizations are faced with changes that are constant or
gradual over time that push for a quick redirection of strategies, operations, business models, and
structures. The ability for organizations to handle changes is key to overall success. Theorical
approaches can assist with organizational integrity when addressing problems that chip away at
the structural composition of a company.
A description of the problem situation that occurred within the ABC Regulatory Body
began with the division director who provides oversight to a department that is truly made up of
two separate departments. Historically, the two independent departments were combined as one
in an effort to have staff members handle tasks on both sides. The issue of apparent differences
for each department, coupled with department consultant requirements to work on both sides,
presented major obstacles for the overall organization. The fictitious name and title of the
division director is Sarah Poppins. The department is run by one supervisor, Crystal Joyner. The
problem situation begins with issues faced by a new hire, Terry Wonder. Terry was the first
external candidate hired for the department in question. The ability to balance skills required for
each of the two sectors of the department posed significant barriers as Terry navigated through
the employee onboarding process. The specific issues faced by Terry included productivity,
process management, customer satisfaction with internal and external stakeholders, and role
specification. It is important to note existing consultants faced with these challenges maneuvered
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differently than Terry due to areas such as cultural awareness of the organization, longevity of
employment, and insight into historical procedural paths laid by former administrative leaders.
Biblical Integration
Problems within an organization are inevitable. The frequent occurrence of problems
push Christians to respond in ways that shape us. Problematic situations should be addressed
according to how God has directed us in scripture. The overarching goal is that God will be
glorified in each of the challenging areas presented in the workplace. The goal is that Terry will
be able to give God the glory during the difficult problem presenting itself at the ABC
Regulatory Body. Terry’s first approach is to combat any negativity from colleagues by
remembering Solomon’s words “A person’s wisdom yields patience; it is to one’s glory to
overlook an offense” (The Holy Bible, New International Version, Proverbs 19:11). The advice
from consultants who have been in the consultant position for a lengthy period may not always
be delivered with grace. Specifically, this will speak to the negative view that Terry is
completing tasks different from the norm, resulting in detrimental consequences for the
department. A first step for the director should be guided by the following scripture, “Commit to
the LORD whatever you do, and he will establish your plans” (The Holy Bible, New
International Version, Proverbs 16:3). The director should seek strength from God and assistance
with the major problem faced by Terry and the department. God will move in the situation when
the director leaves the success of the problem with Him. Settled thoughts and the peace of
knowing God will fix the issue will be the result. A good second step for Terry and the director is
simply composed thoughts while faithfully waiting for God’s answer. The director can feel
equipped with God’s peace to communicate with leadership regarding viable solutions identified
by the department. A good third step for the entire department impacted by the problem should
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be to partner with God and not lean on individual strength and talent. God will provide direction
and strength when Christians turn to Him pertaining to work. This action is identified in
scripture, “Whatever you do, work at it with all your heart, as working for the Lord, not for
human masters, since you know that you will receive an inheritance from the Lord as a reward. It
is the Lord Christ you are serving” (The Holy Bible, New International Version, Colossians
3:23-24).
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References
Mladenova, I. (2022). Relation between organizational capacity for change and readiness for
change.CAdministrative Sciences (2076-3387),C12(4), 135.
https://doi.org/10.3390/admsci12040135
New International Version. (2011). Holy Bible: New International Version. Zondervan.
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