Quiz: Enterprise Systems and Management
Information Systems
Question 1
2 / 2 pts
includes the planning, executing, and controlling of all activities involved in raw material sourcing
and procurement, converting raw materials to finished products, and the warehousing and delivering
finished product to customers.
Maintenance, repair and operations (MRO)
Materials requirement planning (MRP)
Customer relationship management (CRM)
Supply chain management (SCM)
Question 2
2 / 2 pts
XYZ Inc. assigned a part-time mid-level manager to supervise the implementation of an enterprise
resource planning (ERP) system. The project has a high risk of failure.
True
False
Question 3
2 / 2 pts
According to the classification of enterprise resource planning (ERP) vendors, vendors target
medium-sized firms with annual revenues in the $50 million to $1 billion range operating out of one or
more locations.
Tier III
Tier II
Tier IV
Tier I
Question 4
2 / 2 pts
Which of these is an advantage of the hosted software model?
Consistent reliability
Data security
Faster system start-up
Increased total cost of ownership
Question 5
2 / 2 pts
Implementation of an enterprise resource planning (ERP) system provides an organization with an
opportunity to also upgrade the information technology that it uses.
True
False
Question 6
2 / 2 pts
A customer relationship management (CRM) system helps a company to plan, execute, and control all the
activities involved in raw material sourcing and procurement, conversion of raw materials to finished
products, and the warehousing and delivery of finished product to customers.
True
False
Question 7
2 / 2 pts
In the context of enterprise resource planning (ERP) systems, the most efficient and effective ways to
complete a business process are called .
current approaches
streamlined processes
best practices
process improvements
Question 8
2 / 2 pts
Transaction processing systems (TPSs) provide valuable input to management information systems,
decision support systems, and knowledge management systems.
True
False
Question 9
2 / 2 pts
The efficiency of processes for managing customer payments can vary; some processes are more efficient
than others.
True
False
Question 10
2 / 2 pts
In batch processing systems, data processing is done data capture.
immediately after
some time later than
immediately before
some time before
Question 11
2 / 2 pts
A small and medium-sized enterprise (SME) is a legally independent enterprise with employees.
up to 500
more than 500 but less than 1000
more than 1000
up to 700
Question 12
2 / 2 pts
In an organization, a transaction processing system (TPS) supports routine operations associated with its
business processes.
True
False
Question 13
2 / 2 pts
Customer support, sales management, and contact management are key features of a customer
relationship management (CRM) system.
True
False
Question 14
2 / 2 pts
Legacy systems typically run on the latest hardware.
True
False
Question 15
2 / 2 pts
Enterprise resource planning (ERP) systems work directly with manufacturing machines on
the production floor.
True
False Quiz Score: 30 out of 30
