Adolescents’ Help-Seeking Behaviour
Adolescence period extends from the time one becomes sexually mature until the age of
18 years. Papalia and Wendkos (1992) observe that there is a lot of ambiguity regarding
the role of adolescents; they undergo a lot of emotional problems, which seem to be their
most important concern. Other problems experienced by adolescents are as a result of
physical and hormonal changes during adolescence and increasing demands put on young
people by their family, teachers and peers. When the adolescents are faced with such
problems, in some cases they may not be able to handle them on their own and hence the
problems may impair their overall adjustment in life.
Help-seeking is an important aspect of coping behaviour, which involves asking for
assistance from others, to help resolve a problem (Boldero & Fallon, 1995; Rickwood,
1995). Help seeking may also involve communicating with other people to obtain help in
terms of understanding, advice, information, treatment, and general support in response
to a problem or distressing experience (Ciarrochi, Deane, Wilson & Rickwood, 2003).
Therefore, help-seeking behaviour is any activity carried out by a person who perceives
herself/himself requiring personal, psychological, affective assistance or social services,
with the aim of overcoming a challenge. Help may be requested from informal sources of
support, such as family members (parents, siblings, relatives) or peers (friends,
classmates). Help may also be sought from the formal help network, consisting of health
professionals (physicians, psychologists and social workers) and community-based
organizations. Both informal and formal help- seeking have been found to be an adaptive
coping strategy, resulting in better adjustment and less emotional and behavioural
problems in young people (Lazarus, 1991; Windle, 1992).
The aspect of help-seeking being addressed is the positive one because at times young
people may engage in behaviour due to interactions such as association with anti-social
peers, or substance use in a group setting, which a young person might define as help-
seeking or coping, but which would not be considered positive from a health and well-
being perspective. There are three categories of adolescent help-seeking behaviour, help-
seeking for specific health needs, including health services (in the formal health care
system). There is also help-seeking for normative developmental needs, including help in
completing school, or help related to vocational orientation/training, or employment-
seeking; relationship formation and concerns; understanding the changes associated with
sexuality or puberty; and/or other concerns that are frequently associated with
adolescence. Finally, the third category of help-seeking behaviour is in relation to
personal stress or problems, such as those related to family violence, abuse relationship
stresses, acute financial needs and homelessness among others within the family set-up.
Research findings have indicated that adolescents of all ages seek for assistance from
both formal and informal sources although in some cases the age seems to influence the
preferred source. Dubow, Lovoko, and Kausch (1990) found that help-seeking from
friends and the school guidance counsellor increased with age. In addition, older students
reported their friends as significantly more helpful than younger adolescents, and were
more aware of professional help-seeking sources available to them. Ciarrochi et al 2003
found that with an increase in age, young people reported a shift away from seeking help
from parents, and reported more help-seeking from friends for emotional problems and
psychological problems.
Despite the benefits of help-seeking, and an increase in psychological, social,
developmental and behavioural problems during adolescence, a large percentage of
young people do not seek help they need (Carlton & Deane, 2000; Dubow, Lovoko, &
Kausch, 1990). Sawyer (2001) got similar findings that young people do not seek help
even when they experience severe emotional and behavioural problems. For example, of
those Australian children and adolescents who were in the top 10% of the most
severe emotional and behavioural problems, only 50% had accessed professional services
in the last six months prior to the study, and 17% of those who accessed professional
services actually accessed mental health services (Sawyer, 2001).
Due to increased vulnerability to psychological, behavioural and social problems during
adolescence, failure of adolescents to seek help and the far reaching impact of being
maladjusted at this age, there is need for more research to be done on coping strategies,
such as help-seeking, that contribute to adjustment and also look into ways of ensuring
that the adolescents are willing to use the guidance and counselling services in schools
and even outside the schools.
Seeking help should be encouraged because it helps students to get solutions to their
problems or needs. When needs are not met or problems are not solved, psychological
and physical development may be hindered. Through help seeking, adolescents will be
able to meet lower level needs and this will create room for higher level needs to arise
and in the long run they may be become successful in life and also be self-actualised.
This may bring a sense of well-being, satisfaction and hence reducing the number of
maladjusted people in the society making the society a better place to live in.
Attitudes towards Seeking Psychological Help among Students
Attitudes are predispositions which have developed through long and complex process.
Anastasi (1990) defined attitude as a tendency to react favourably or unfavourably
towards a designated class of stimuli. Ubom (2001) defined attitude as an individual
perception and reaction to a task which is expected to be carried out or executed in a
group, institution, school setting or an organisation. It is evident that attitude cannot be
directly observed, but must be inferred from overt behaviour, both verbal and non-verbal.
Attitude can be said to be positive or high when individuals‟ response to the task or
programme is favourable and when they show commitment to their duties. It can be
negative or low when the students express a non-favourable response, with regard to
what is expected of them in the given situation.
Students encounter many problems and therefore many schools have the guidance and
counselling programme to help students with such problems. However previous
researches have shown mixed findings, with some reporting that students do not seek
help from teacher counsellors and other potential help providers but others showing that
they do. Some factors like student‟s age and gender, counsellor‟s age, gender and teacher
counsellor‟s qualifications have been noted to influence the attitude towards seeking
counselling help among students.
Research on Kuwait University students established that female students had a more
positive attitude towards seeking counselling help than their counterpart male student
(Odah, 2001). Another study by Gloria, Hint and Navarro (2001), found that females
have a more positive attitude towards seeking counselling help than males. Lonnie and
Darrell (2007), in a study of attitudes toward counselling and counsellor preference,
found out that gender is statistically significant predictors of attitudes toward counselling
with female being associated with more favourable attitudes toward seeking counselling.
Ubana (2008) in her research study on the attitude of secondary school students towards
guidance and counselling services in Yakurr local government area of Cross River State
came up with the findings that students‟ attitudes toward guidance and counselling
services was negative. Ubana further found out that gender of the student had no
significant influence on students‟ attitudes toward guidance and counselling services.
Denga (1983) studied the attitude of 2000 students towards the counsellor from the then
19 states of the federation of Nigeria and obtained the result that showed a 100 percent
need for counselling and the readiness of the students to go to the counsellor for
counselling.
Research findings in Kenya have indicated mixed results with some noting a positive
attitude towards counselling while others indicating a negative one, but on the side of
gender, findings indicate that female students have a more positive attitude than their
male counterparts. Anyona (1989), in study of factors affecting guidance and counselling,
found out that there were no effective guiding and counselling services being offered in
secondary schools due to the negative attitudes toward guidance and counselling.
Gitonga‟s study (1999) revealed that students generally were unwilling to admit that they
had problems and they refused to open up and were very uncooperative. In yet another
study by Wanjohi (1990) as cited by Mokogi, revealed that guidance and counselling
services, which are relatively new in Kenyan schools, are viewed with skepticism by
students.
Also Nyamwange, Nyakan, and Ondima‟s (2012) study on assessment of challenges
facing secondary school guidance and counselling teachers in Nyamira district, found that
56.2% of the students did not consider counselling necessary in the schools, only 43.8%
felt it was necessary and only 38% of the students consider guidance and counselling as
essential in boosting their self-understanding. Equally only 49% of the students in the
study felt that guidance and counselling had a role to play in enhancing their ability to
make important choices like choosing careers.
However, Mokogi (2008) study on factors influencing guidance and counselling in
secondary schools in Ogembo Division indicated that students had a positive attitude
towards guidance and counselling and also their teacher counsellors. This could be
inferred from the responses by students on some items on the questionnaire such as, on
whether teaching and learning atmosphere could be improved by guiding and
counselling, where 89.3% of the respondents gave a yes response; on whether guidance
and counselling can assist students in choosing subjects and future career, 93.8% of the
respondents said yes, and on whether guidance and counselling programme was
necessary in their school, 96.7% of the respondents gave a yes response. However only
59.9% of the respondents had positive attitudes toward their teacher counsellors. Boit and
Chepchieng (2011) also found that students relied more on guidance counsellors for their
first advice of careers than other sources which included parents, friends among others
which reflects a positive attitude towards guidance and counselling. These findings
indicate that some students have a positive attitude towards counselling, while others
have a negative one.
Therefore, a lot of effort should be put in place to ensure all learners develop the right
attitude towards counselling. This may be done by ensuring that the teachers in-charge of
counselling are well trained and have characteristics which encourage adolescents to seek
help. This is necessary because if the adolescents trust a care giver, they will trust the
information provided by that person and also if their previous experiences in seeking help
caused them relieve, they will learn that seeking help is
important and will seek help in many situations making them to finally develop the help-
seeking behaviour.