Quiz: Technology in Counseling
DueDec 4 at 11:59pm
Points10
Questions10
Time Limit20 Minutes
Instructions
The quiz:
CoverstheLearnmaterialfromModule 6: Week 6.
Contains10multiple-choicequestions.
Islimitedto20 minutes.
Allows1 attempt.
Isworth 10 points.
Begin this quiz only when you are prepared to complete it. You may refer to
your notes and textbooks at any time during the assessment.
Submit this assignment by 11:59 p.m. (ET) on Sunday of Module 6: Week 6.
Attempt History
Attempt Time Score
LATEST Attempt 1 11minutes 10outof10
Correct answers are hidden.
Score for this quiz:10out of 10
Submitted Dec 4 at 9pm
This attempt took 11 minutes.
Question 1
1/ 1pts
The following are TRUE of distance counseling services EXCEPT:
it can provide clients with greater access to counseling services.
it can present issues related to licensure and the ability to practice across
state and international boundaries.
is controversial because the ACA Code of Ethics does not address this
practice.
credentialing is available for counselors interested in distance counseling.
counselors must take steps to verify clients’ identities.
Question 2
1/ 1pts
Storing clients’ records electronically:
provides a higher level of security than paper records.
is not cost effective.
is the preferred method for storing client records.
ensures confidentiality.
prevents unauthorized individuals from viewing records.
Question 3
1/ 1pts
In distance counseling, Informed Consent SHOULD include:
the type of software used, guarantee of confidentiality and privacy, and
consent to view client social media.
consent to waive right to confidentiality and privacy, as it cannot be
guaranteed in distance counseling.
consent to waive counselor liability in the event of client crisis, as the
counselor may be in a different time zone or otherwise inaccessible.
the same information as typical face-to-face Informed Consent.
distance counseling credentials, cultural/language differences, time zone
differences, emergency procedures to follow if the counselor is not available,
anticipated response time, and possible denial of insurance.
Question 4
1/ 1pts
Counselors who use social media platforms for personal purposes should
NOT:
friend their clients
establish an effective method for verifying client identity.
provide a list of all their licenses and links to the licensing boards.
post a photo of themselves on the site.
use the site to advertise their specialty areas.
Question 5
1/ 1pts
All of the following are challenges associated with distance counseling
EXCEPT:
loss of body language, inflection, and other cues to communication.
licensing concerns relative to practicing across state and international
boundaries.
limited effectiveness of counseling services that are not delivered face-to-
face.
reimbursement by insurance providers.
need to continuously update ethical codes to address distance counseling.
Question 6
1/ 1pts
Internet sites that contain career information that might be helpful to clients:
can be counted on for quality because all are approved by the federal
government before they are allowed to be created.
contain better, up-to-date information than printed sources.
should be avoided because they usually contain inaccurate information.
are not monitored for content or quality.
have little practical use for clients because they are so technical in the way
they present career information.
Question 7
1/ 1pts
When a counselor communicates with a client using e-mail:
the counselor should never include anything that is confidential because it is
unethical to do so.
the client’s business e-mail address should never be used because
employers often read the e-mail messages of their employees.
the client should be told to avoid using e-mail to set or change appointment
times because it is impossible to tell whether the counselor received the
message that was sent.
the client should be advised that e-mail messages can always be retrieved
and that e-mail systems are not as secure as other means of communication.
the counselor should never print out the e-mail messages because the
client’s confidentiality would be compromised by the existence of paper
copies.
Question 8
1/ 1pts
Counselors may view a client’s social media profile:
never.
when the client has given the counselor consent to view the information.
if the counselor has concerns about a client’s safety.
to determine whether the client shares acquaintances with the counselor.
to verify a client’s identity.
Question 9
1/ 1pts
When a counselor uses a networked or shared computer for the storage of
confidential client information, the counselor SHOULD:
never let anyone else know or be able to access the password.
store confidential records on a portable storage device, rather than on the
computer’s hard drive.
only use computers that are kept behind locked doors.
have a manual lock placed on the computer that requires a key.
never print out confidential information because it might be read by others.
Question 10
1/ 1pts
When communicating with clients over the phone, counselors SHOULD:
inform the client that he or she must speak to the counselor face-to-face,
because phone communication of confidential issues is unethical.
assume that the conversation cannot be intercepted due to encryption
software on cell phones.
acknowledge that the client is receiving services to unknown callers
reporting that they know the client.
state information off the record and informally if the client and counselor
have good rapport.
attempt to verify the client’s identity, and demonstrate caution and
professionalism when discussing confidential information.
Quiz Score:10out of 10
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