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Score for this attempt: 215 out of 235
Submitted Apr 10 at 9:57am
This attempt took 76 minutes.
Question 1
1 / 1 pts
Step one in restructuring for COP is the implementation of programs designed to provide the
public with ways to participate in policing efforts.
True
False
That is right.
Question 2
1 / 1 pts
Top-down management depends on an agile organization for mission fulfillment.
True
False
Yes! Successful COPPS programs require special chemistry composed of the following:
•
Structural—an agile organizational framework
•
Functional—a bottom‐up, empowering management by objectives (MBO) system
•
Continuity—maintenance of core values
•
Change (internal and external cultural and technological values)
Question 3
1 / 1 pts
According to Gulick and Urwick, the division of labor is the most important factor in the success
or failure of an organization.
True
False
Yes!
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IncorrectQuestion 4
0 / 1 pts
Stretch cannot occur in a team environment where everyone is totally committed to a rigid set of
core values.
True
False
Stretch does not mean “commitments are out.” Stretch can occur only in a team environment in which
everyone is totally committed to a rigid set of core values—integrity, trust, quality, boundaryless behavior.
Question 5
1 / 1 pts
The police and their community require high-quality measures of police performance to
determine whether the department is achieving intended results.
True
False
Good work.
Question 6
1 / 1 pts
Problem-oriented policing emphasizes the value of being able to diagnose the continuing
problems underlying repeated incidents reported to the police.
True
False
Nice call.
Question 7
1 / 1 pts
The central service of the police is to control crime.
True
False
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Yes
Question 8
1 / 1 pts
Police managers tend to request more staff because of a magical thousand-per-officer standard.
True
False
Correct. So many officers per thousand is a nonsensical staffing formula unless
tied to work output and outcome values. Any plea, “We need more officers,” should be
responded with, “What do we—the community—get for our money?”
Question 9
1 / 1 pts
According to Freakonomics, tougher gun control laws did not contribute to the drop in crime in
the early 1990s.
True
False
Correct.
Question 10
1 / 1 pts
Community policing addresses the significant concerns of the community as well as the serious
crime problems identified by police.
True
False
Good.
Question 11
1 / 1 pts
Simplification in an agile organization focuses particularly on performance objectives, quality
objectives, and cost objectives.
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True
False
Nice call.
•
Simplify everything you do.
•
Use straightforward communications to one another and even simpler ones to your
community.
•
The efficacy of statistics, budget data, and the like will be measured by their simplicity;
that simplicity will improve their quality, their cost, and their speed in reaching the
intended clientel
Question 12
1 / 1 pts
Oversight by city councils, courts, and the media is one of the four types of yardsticks used to
measure police performance values.
True
False
Right. Statistical, Oversight, Community and Pro-steering.
Question 13
1 / 1 pts
Most police agencies are driven by performance measures that capture only a part of the value
they are contributing to their community.
True
False
Your right.
Question 14
1 / 1 pts
Exceeding the line of 150 staff in a police department can help avoid big downside problems.
True
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False
Correct
Question 15
1 / 1 pts
In COP programs, officers control crime; citizens are the catalysts.
True
False
Right! People control crime; the officer is the catalyst. Police departments can no longer take a
paternalistic attitude toward protecting the community from crime. Departments need
community support coordinated by the police.
Question 16
1 / 1 pts
The main distinguishing characteristic from one organization to another is its use of "control."
True
False
Good call.
Question 17
1 / 1 pts
COP and POP target crime control but add a strong commitment to order, maintenance, and
prevention by analysis.
True
False
Yes
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Question 18
1 / 1 pts
Measuring process and outputs, and shoring up weaknesses guarantees major gains in crime
fighting and operational improvements.
True
False
Good. The twentieth century concluded with most government agencies
emphasizing process outputs and correcting weaknesses. The twenty-first century has opened
with a rebirth of pushing perfor-mance, outcomes, and strengths. We can actually see agencies
coupling performance measurements to budget deliberations that ultimately impact community
values and service outcomes.
Question 19
1 / 1 pts
A successful MBO program is one that sparks questions as well as provides answers.
True
False
Question 20
1 / 1 pts
In a bureaucratic organization, the manger is the boss and authority trickles down from there.
True
False
Good spot.
Question 21
1 / 1 pts
In summary, COP is creating a customer experience that is valued to the point that the
community endorses it.
True
False
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Yes
Question 22
1 / 1 pts
Pro-steering refers to an accountability system for moving projects to completion.
True
False
Yes!
Question 23
1 / 1 pts
According to management by objectives (MBO), feedback is a greater motivator of employees
than is empowerment.
True
False
Awesome. Feedback is the second leading motivator of employees. (First is
empowerment.) Police personnel are somewhat unique regarding feedback. By the nature of their
jobs, police personnel deal with people and problems continuously and quickly learn to analyze
their surroundings and circumstance.
Question 24
1 / 1 pts
Experience has shown that as people's knowledge of the police function increases, their respect
for the police function decreases.
True
False
Can't fool you!
Question 25
1 / 1 pts
COMPSTAT was primarily designed to help police managers identify police corruption.
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True
False
You got it. While primarily designed to hold police managers accountable for
crime reduction (an outcome), COMPSTAT has proven equally useful in emphasizing the
process for achieving the desired results.
Question 26
1 / 1 pts
A major tool for overcoming an organization's resistance to change is empowerment.
True
False
For sure!
IncorrectQuestion 27
0 / 1 pts
The number one essential characteristic of a leader is dedication.
True
False
Recall Chapter 1 Character and Competency
IncorrectQuestion 28
0 / 1 pts
The line-item budget is difficult for people to understand.
True
False
Typically, many line‐item budgets also display a series of columns containing recent historical
data relating to each of the categories listed above. These columns list the amount budgeted and
actual or adjusted figures for several preceding years, including the current operat‐ing budget.
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Thus, comparisons can be made at a glance by the legislative body and the citizenry, as well as
the user department.
Question 29
1 / 1 pts
Participative openness means looking inward for answers.
True
False
Good. Participative openness is not only the freedom to speak your mind but also the expectation
to do so. Participation is one of two key components of empowerment, and community-oriented
policing relies on empowered police employees. In some police orga-nizations, it is almost a
rule; they become “participative management” departments. It becomes a norm that everyone
gets to state his or her view.
Question 30
1 / 1 pts
A negative default, as compared to a positive one, forces you to select a better path.
True
False
Good call.
Question 31
1 / 1 pts
Trust is the key to all human relationships.
True
False
You got it.
Question 32
1 / 1 pts
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Subformal communications do not supply an effective way for subordinates to speak more freely
to managers.
True
False
Good call.
Question 33
1 / 1 pts
A committed group is at the beginning stage of feeling the need for shared goals.
True
False
Right. The Committed team has developed a full capacity for operating as a team.
They deploy as a team with a strong commitment to a team win. The members recognize the
importance of trusting and trustworthiness. They value their bosses as team leaders.
Question 34
1 / 1 pts
Budgets are considered static because they are inflexible.
True
False
Good call.
Question 35
1 / 1 pts
When we disperse power, self-control is required.
True
False
Yes it sure is.
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Question 36
1 / 1 pts
The winner personality believes that everything can be done better, faster, and cheaper.
True
False
Good call. This type is addicted to winning and being number one at all costs; he
or she does nothing just for fun, creates competitive situations, and belittles the loser.
Question 37
1 / 1 pts
You don't have to be a police manager to be a police leader.
True
False
That is right. You can start being a leader today in what ever capacity you are in.
Question 38
1 / 1 pts
The city manager's message that accompanies the budget typically summarizes the budget and
emphasizes special problems and programs.
True
False
You got it.
Question 39
1 / 1 pts
Large police departments have a risk-management unit or a few employees designated as risk-
management specialists.
True
False
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Good.
Question 40
1 / 1 pts
"Program" and "results-oriented" budgets are the same type.
True
False
Right!
Question 41
1 / 1 pts
Leaders convey their values to their staff by what they say and do.
True
False
To easy!
Question 42
1 / 1 pts
The police labor movement grew out of circumstances very different from those that triggered
the birth of industrial unions decades earlier.
True
False
Good. Low salaries, long hours, no job security, poor benefits, and controls
were all perceived to be unreasonable, and there was little, if any, organizational support in job‐
incurred conflicts. The police labor movement was also propelled by the open circumvention of
statutory employment procedures—such as eligibility, assign‐ments, promotion, tenure, and even
discipline—by political activists
Question 43
1 / 1 pts
Of our five intelligences, our "intellect" is the most important for career success.
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True
False
That's right. According to Chapter 1 it accounts for only 4-10%.
IncorrectQuestion 44
0 / 1 pts
The majority of police managers are active delegators.
True
False
See Delegation in the E-Formula of Chapter 5.
Question 45
1 / 1 pts
Teamwork and career well-being are connected; in fact, one is not pushing the other.
True
False
It certainly is.
Question 46
1 / 1 pts
Micromanaging is a type of delegation.
True
False
Sure is.
Question 47
1 / 1 pts
Our values are permanent and cannot be changed.
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True
False
Yes! Our values, while enduring, can be changed. This transition can occur in one of two ways.
The first is a traumatic episode or significant emotional event (SEE). The second revolves around
major and persistent dissatisfaction.
Question 48
1 / 1 pts
Binding arbitration is believed by many to enhance the process of good-faith bargaining.
True
False
Right. On one hand, it alleviates the concern that a general strike by police would
leave a community defense‐less or badly crippled, as well as causing political unrest. On the
other, it is viewed as removing the decision‐making process from the elected body held fiscally
responsible by the taxpayers and placing it in the hands of “outsiders” who have no
responsibility to the community.
Question 49
1 / 1 pts
Letting others participate in decisions lessens your authority.
True
False
Right. That statement couldn't be any further from the truth. Most people just want
their say.
Question 50
1 / 1 pts
Certain characteristics of a bad boss can be positive.
True
False
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Right! Good bosses combat the habits and traits of bad bosses minute by minute.
Certain characteristics of a bad boss can be positive, depending on specific circumstances. Over
the long term, however, bad bosses lead to bad or inefficient police work.
Question 51
1 / 1 pts
An advantage of the exception rule is that it focuses one's attention on minor rather than major
factors.
True
False
Correct. The following are the advantages of the exception rule for a police leader:
•
It focuses your attention on major rather than minor factors.
•
It keeps you from wasting your time reviewing tasks that are running smoothly.
•
It encourages your team’s self-direction by giving them the latitude to handle their work
within the reporting limits.
•
It directs both your attention and that of your staff toward results.
Question 52
1 / 1 pts
Normal behavioral guidelines are fuzzy in ethical dilemmas.
True
False
You got it.
Question 53
1 / 1 pts
One type of feedback is event-triggered.
True
False
Yes it is!
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Question 54
1 / 1 pts
Preparation and interpretation of a negotiated MOU or contract does not end with adoption.
True
False
That's right! There is always something new on the horizon a manager will need to deal
with.
Question 55
1 / 1 pts
The five elements of well-being are universal across faiths, cultures, and nationalities.
True
False
You got this!
Question 56
4 / 4 pts
The technology and techniques for measuring police output are relatively when
compared to the normative question of "What do we measure?"
impossible
impractical
complex
challenging
easy
Right
Question 57
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4 / 4 pts
According to Gulick and Urwick, which of the following is a principle for organizing?
boundarylessness
stretch
delegation
speed
rethinking
Nice.
Question 58
4 / 4 pts
Which of the following is NOT a term police departments use to criticize community feelings as
"evaluative findings"?
internal
emotional
psychological
irrational
objective
Good work.
Question 59
4 / 4 pts
In community policing, the is dependent upon input from both the police and the
community.
classification of crime
"us vs. them" mentality
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problem-solving process
length of jail sentences
sequence of events during an arrest
All right, all right!
IncorrectQuestion 60
0 / 4 pts
So many police officers per thousand population is a(n) staffing formula unless tied to
work output and outcome values.
reliable
standard
reasonable
nonsensical
ideal
Revisit Staffing Formulas section in Chapter 15.
Question 61
4 / 4 pts
COMPSTAT is a measuring tool.
normative
statistical
budgetary
psychological
theoretical
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Correct.
Question 62
4 / 4 pts
Which of the following is the first step of management by objectives?
identifying department goals
specifying division objectives
formulating a mission statement
preplanning the MBO program
developing a unit action plan
Good spotting this.
IncorrectQuestion 63
0 / 4 pts
Which essential POP component requires that an agency find tailor-made methods of resolving
problems?
redefining problems
customized or canned?
take the offensive
decision visibility
evaluation and feedback
Check under the POP Basic Tasks listed in Chapter 13.
Question 64
4 / 4 pts
Community-oriented policing and problem solving (COPPS) is equal to plus
management by objectives.
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an agile organization
a hierarchical organization
a police organization
a traditional organization
a bureaucratic organization
You got it!
Question 65
4 / 4 pts
Which of the following is characteristic of a top-down organization?
Managers decide what types of services are best for the community.
People are viewed and treated as partners.
Power is understood as being infinite.
Career growth and job accomplishments are unlimited.
The purpose of the department is determined by employees representing all levels and job
assignments within the agency.
You got it.
Question 66
4 / 4 pts
Speed, boundarylessness, and stretch are qualities of a(n) organization.
centralized
top-down
agile
traditional
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bureaucratic
Right! Which is what we should all shoot for.
Question 67
4 / 4 pts
A police department is practicing problem-oriented policing or POP when it .
treats the symptoms of a crime pattern
conducts an uninhibited search for tailor-made solutions
focuses on apprehending offenders
reacts to crimes already committed
uses one primary strategy for accomplishing its mission
Right! A police department is practicing POP when it:
•
Identifies substantive community problems
•
Inquires systematically into their nature
•
Analyzes community interest and special interest in each problem
•
Assesses current responses
•
Conducts an uninhibited search for tailor-made solutions
•
Takes the initiative in implementing solutions
•
Evaluates the effectiveness of solutions
Question 68
4 / 4 pts
Decisions about police values are best guided by in consultation with .
the community; their police agency
the police agency; the city council
police management; its union members
the city council; the police chief
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the community; a police consultant
Good call.
Question 69
4 / 4 pts
Which of the following is NOT a practical performance measurable for a police department?
increased property values
criminal conviction rate
population age
citizen complaints
budget compliance
Great work.
IncorrectQuestion 70
0 / 4 pts
Which of the following community values relates to citizens being more involved with the
police, so that they can be exposed to the "what," "why," and "how" of police work?
accountability to the public
customized police service
a commitment to crime prevention
public scrutiny of police operations
community organization
As police recognize the effectiveness of the problem-solving approach, there will be a growing
awareness that community involvement is essential for its success. Determining the underlying
causes of crime depends, to a great extent, on an in-depth knowledge of community. Therefore,
community participation in identifying and setting priorities will contribute to effective problem-
solving efforts by the community and the police. Cooperative problem solving also reinforces
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trust, facilitates the exchange of information, and leads to the identification of other areas that
could benefit from the mutual attention of the police and the community.
Question 71
4 / 4 pts
Which of the following is NOT a part of the "Traditional Policing Paradigm"?
proactive policing
manageable number of problems
officers focus on call response and criminal arrests
incident driving
arrest is a primary tool
Good job.
Question 72
4 / 4 pts
Which is NOT a component of the problem-solving model SARA?
analysis
scanning
redefine
assessment
response
Ha! Redefine? You have got to be kidding me.
Question 73
4 / 4 pts
Which of the following is NOT a police value from COP?
greater citizen support
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shared responsibility
leader is the facilitator
greater job satisfaction
support for organizational changes
You got this!
Question 74
4 / 4 pts
Which of the following is true of the Rule of 150?
There should be at least 150 police officers for every 100,000 citizens in a city.
Having fewer than 150 total staff in a police department inhibits the use of management by
objectives.
Peer expectations do not matter in organizations that follow the Rule of 150.
Having more than 150 staff in a police department can trigger big downside problems.
Community-oriented policing is prohibitively expensive when a police department staff has
fewer than 150 officers.
All right, all right!
Question 75
4 / 4 pts
Which of the following is NOT one of the basic tasks of POP?
setting up a system
focusing on substantive problems
decision visibility
grouping incidents as problems
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focusing on call response and arrests
Great work.
Question 76
4 / 4 pts
COP relies on more involvement whereas POP relies more on problem
solving.
leadership; community
police officer; group
community; police officer
agency; judicial
subjective; objective
That's right.
Question 77
4 / 4 pts
Which of the following is NOT one of four types of yardsticks to measure police performance?
statistical
oversight
community
pro-steering
rewards
All right, all right!
Question 78
4 / 4 pts
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Levitt and Dubner in Freakonomics show that economics is a study of .
incentives
conventional wisdom
politics
budgeting
mathematics
Got it.
Question 79
4 / 4 pts
Which of the following is a characteristic of a bottom-up organization?
Power is viewed as having clearly defined boundaries and is centralized at the very top of the
department.
People served are considered and treated as chore.
Top managers decide on what type and quality of services are best for the community.
Opportunity to achieve and be rewarded is limited.
The department makes an equal commitment to the well-being of all employees.
Good call.
Question 80
4 / 4 pts
If control is at the top of an organization, then power is distributed in a top-down,
bureaucratic, hierarchical fashion.
decentralized
centralized
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flexible
fluid
absent
Right.
Question 81
4 / 4 pts
According to MacArthur where is God looking for leaders?
In seminaries
In universities
In political offices
None of the above.
You got it.
Question 82
4 / 4 pts
The growing prevalence and power of police unions should be seen as .
a dire threat to public safety
restructuring of a relationship
an end to management
a temporary fad
a breach of the public trust
Right on!
Question 83
4 / 4 pts
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employees are a highly independent crew of folks who, for some reason, dislike the
word team and approach their job as a win-lose proposition.
Thriving
Nominal
Potential
Minimalist
Committed
Good work.
Question 84
4 / 4 pts
Which of the following is NOT promoted by participation?
caring
commitment
productivity
teamwork
micromanagement
Yes. Empowerment is a farce when managers practice vertical command
and control. Even though micromanagers may ask for employee input and delegate many tasks,
the underlying assumption is that successful police managers are those who possess the true
overarching picture of what the department should be doing and have the ultimate knowledge
and responsibility for seeing that the job is done.
Question 85
4 / 4 pts
Of all the social ties we have at work, the relationship is the single most vital social
connection you can cultivate on the job.
job/employee
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boss/job
boss/employee
boss/boss
employee/employee
Correct!
Question 86
4 / 4 pts
discovered five universal elements of well-being (WB) that differentiate a thriving life
from one spent drifting or suffering.
Martin E. P. Seligman
Tom Rath
Daniel Goleman
Alan Rubin
The Gallup organization
Okay, good spot.
Question 87
4 / 4 pts
The truly tough choices are about .
policies
budgets
technologies
strategies
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people
Very good.
IncorrectQuestion 88
0 / 4 pts
is a humble attitude that expresses itself in the patient endurance of offenses.
Humbleness
Meekness
Modesty
Persistence
Revisit Chapter 9 for the correct response.
Question 89
4 / 4 pts
True leadership is tested and proved in . The real leader is the one who can handle the .
Stress, stress
Stress, crises
Crises, stress
Crises, crises
Nice work.
Question 90
4 / 4 pts
Which of the following questions should you ask yourself when faced with a decision that
involves ethics?
Will my decision give other people any reason to distrust me?
Who has imprinted me and how?
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Does my social life revolve around my friends or family?
What is my rival's professional motive behind his or her actions?
Should I engage myself in validation of my basic life plan?
Right!
Question 91
4 / 4 pts
Why was Paul and the other prisoners not slaughtered by the Centurion?
The Centurion didn’t see a point in slaughtering them
They were all thrown overboard before they could be slaughtered
The Centurion died before he could.
The Centurion wanted to save Paul
Good job.
Question 92
4 / 4 pts
What are the two methods of building a vision statement?
organizational-based and community-based
problem oriented and community oriented
participative and inclusive
top down and bottom up
goal-focused and tactic-focused
You got it!
Question 93
lOMoARcPSD|255728 27
4 / 4 pts
In Pastor MacArthur’s experience, if young people fail, it is because the do not?
React to situations well
Ask the right questions
Read the bible
Seek wise counsel
Right on, right on!
Question 94
4 / 4 pts
Leaders devote most of their time to .
cultivating relationships
assessing technology
making policy
holding meetings
laying off workers
You are right!
Question 95
4 / 4 pts
Why did Paul write 2 Corinthians?
To praise the church
To rebuke the church
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To answer threats against his leadership
To defend his apostleship
C and D
Good job.
Question 96
4 / 4 pts
A leader knows his own limitations.
False
True
You got another one!
Question 97
4 / 4 pts
The reason thriving teams rely on awareness is not to outperform other teams or each other, but
to become each other.
credible to
competitive with
committed to
friendly with
indispensable to
Nice call. You got it.
Question 98
4 / 4 pts
A fund accounts for resources that are legally restricted.
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general
capital project
special revenue
debt service
revolving
Right!
Question 99
4 / 4 pts
Pax Roman means?
The peace of the Roman Empire
The glory of the Roman Empire
The will of the Roman Empire
The power of the Roman Empire
That was to easy for you!
Question 100
4 / 4 pts
Even the ungodly sometimes benefit from God’s grace to his people?
False
True
True for sure!
Quiz Score: 215 out of 235
