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Annotated Bibliography must contain a minimum of 10 sources and relate to the topic of my final
ob design. Please see attached an example of what the Impact of Technology on J -paper
.annotated bibliography should look like
INTEGRATIVE LEARNING PROJECT: ANNOTATED BIBLIOGRAPHY
ILP-Annotated Bibliography
Denene Rouson
Liberty University
BUSI 650
INTEGRATIVE LEARNING PROJECT: ANNOTATED BIBLIOGRAPHY 2
ILP-Annotated Bibliography
Buell, R. W., Campbell, D., & Frei, F. X. (2016). How Do Customers Respond to Increased
Service Quality Competition? Manufacturing & Service Operations Management,
18(4), 585-607. doi:10.1287/msom.2016.0589
This article focuses on online consumer reviews on Amazon.com in correlation with the
corpus-based learning strategy. The corpus-based learning strategy is an investigation of
collections of text. Certain verbs and adverbs are reviewed to determine how companies rate or
complete a review on Amazon.com. The products that were used to demonstrate the analysis
consist of Apple products such as iPhones, Airpods, and Apple watches which had 5,312 reviews.
The reviews were made by using AntConc which is a tool recommended to show the frequency
of words in a text. The result is that most consumers use words such as “veryor “absolutelyto
express how they felt about the product and also give its praise. From the author’s perspective,
consumer reviews make it helpful for other consumers to decide whether or not they want to
invest in a product or service.
Dutta, D. K. (2018). In competition with oneself: A qualitative inquiry into amazon's
entrepreneurial culture. Technology Innovation Management Review, 8(6), 5-14.
Retrieved from
http://ezproxy.liberty.edu/login?qurl=https%3A%2F%2Fwww.proquest.com%2Fdocview
%2F2064331795%3Faccountid%3D12085
This article identifies the entrepreneurial culture at Amazon.com and highlights the
reasons why they are the most innovative organizations in the world. Jeff Bezos who is the CEO
of Amazon.com's main focus is customer service and finding ways to remain one of the top
INTEGRATIVE LEARNING PROJECT: ANNOTATED BIBLIOGRAPHY 3
technology companies in the world. The entrepreneurial culture is broken into four sections
which include mentality, customer centricity, human capital focus, and self-competition. The
mentality stage is a way of keeping an organization perpetually in the “first-day mode”.
Customer centricity involves maintaining focus on the customer at all times. The third section is
the human capital focus which involves treating the people as the most important resource and
creating relationships that will help employees perform at their best level. The last section in this
article discuss self-competition which focuses on competing with oneself and no one else in the
market.
Zhu, F., & Liu, Q. (2018). Competing with complementors: An empirical look at
Amazon.com. Strategic Management Journal, 39(10), 2618-2642. https://doi-
org.ezproxy.liberty.edu/10.1002/smj.2932
This article examines platform owners and how they can enter complementors or go
against them when it comes to products. Especially focusing on Amazon.com a study was
determined that Amazon.com is more likely to target successful product spaces. This may
include third-party sellers who are already established and may be doing well on their own. For
Amazon.com, this increases product demand and reduces shipping costs for consumers and will
also attract new customers. This is a win-win situation for both Amazon and third-party sellers as
each can help their sales and productivity.
Hänninen Mikko, Anssi, S., & Lasse, M. (2018). Digitalization in retailing: Multi-sided
platforms as drivers of industry transformation. Baltic Journal of Management, 13(2),
152-168. doi:http://dx.doi.org.ezproxy.liberty.edu/10.1108/BJM-04-2017-0109
INTEGRATIVE LEARNING PROJECT: ANNOTATED BIBLIOGRAPHY 4
The purpose of this article is to demonstrate the importance of digitalization and how it
developed over the past two decades. This article in particular speaks about the retail industry
and how digital platforms have become a popular way for consumers to shop and purchase items
of their choice. The authors discuss how digital platforms such as eBay and Amazon
differentiates itself from incumbent business models in retail. Amazon.com has excel in this
category and also owns inventory with sales from independent suppliers. About 50% of Amazon
sales come from the supplier marketplace in 2015. It is determined that multi-sided digital
platforms are a threat to incumbent retail business models. New businesses that are entering the
digital platform world must pay attention to data analytics, advantages, and disadvantages to
succeed in the digital age and keep up with their competition.
Narishah, M. S., & Puteri, N. E. N. (2019). Optimization of software requirement process: An
integrated conceptual model of lean six sigma and requirement planning. International
Review of Applied Sciences and Engineering, 10(2), 125-133.
doi:http://dx.doi.org.ezproxy.liberty.edu/10.1556/1848.2019.0015
This article provides insight into the importance of software engineering and how its
needed in product development. Software engineering includes the integration of human, logics,
and process all in one. Reviewing the requirement elicitation is the most important part of the
software engineering process and if not set up probably could result in bad quality products,
services, cost, and delivery.
Attour, A., & Lazaric, N. (2018). From knowledge to business ecosystems: Emergence of an
entrepreneurial activity during knowledge replication. Small Business Economics, 54(2),
575-587. https://doi-org.ezproxy.liberty.edu/10.1007/s11187-018-0035-3
INTEGRATIVE LEARNING PROJECT: ANNOTATED BIBLIOGRAPHY 5
The purpose of this article is to search the relationship between the transformation of
knowledge and business ecosystems. The public actor enables both diversity in business
ecosystems and the performance of entrepreneurial activity during the transition of knowledge.
In this case, the author was about to conduct findings and evidence that public actors play a
significant role in the replication of knowledge that is transferred to an innovation ecosystem.
Sophia Antipolis was used as a case study regarding business ecosystems.
Culpepper, P. D., & Thelen, K. (2019). Are We All Amazon Primed? Consumers and the
Politics of Platform Power. Comparative Political Studies, 53(2), 288-318.
doi:10.1177/0010414019852687
This article discusses the political influence that platform power has in the e-commerce
industry. It talks about the benefits that companies gain when they have full control of their
platform and how it affects their consumers. Each company has a different way of how they
attract their consumers. Big companies such as Nike and Walmart attract their consumers based
on pricing and brand while Amazon or Uber may focus on building customer relationships and
positive experience.
Dong, Y., & Jiang, W. (2018). Brand purchase prediction based on time-evolving user
behaviors in e-commerce. Concurrency and Computation: Practice and Experience,
31(1). doi:10.1002/cpe.4882
This article explains the importance of purchase prediction in the e-commerce industry.
The authors analyze the different purchasing behaviors such as click behavior before and after
purchasing, hesitant users, and repeated purchasers. Based on the results it was determined that
INTEGRATIVE LEARNING PROJECT: ANNOTATED BIBLIOGRAPHY 6
the purchasing behavior varies all around depending on daily verses promotion shoppers. The
authors were able to prove that during promotion scenarios shoppers are more likely to be
impulsive while daily shoppers are likely to be influenced by user activities.
Antony, J., Snee, R., & Hoerl, R. (2017). Lean Six Sigma: Yesterday, today and tomorrow.
International Journal of Quality & Reliability Management, 34(7), 1073-1093.
doi:10.1108/ijqrm-03-2016-0035
This article walks through the six-sigma model and how it evolved. It provides a
breakdown of how useful the six-sigma model is and current trends. A few examples that were
covered in this article are healthcare, education, and government. A realistic overview of how
the six-sigma model works provided different experiences and perspectives from an industrial
standpoint. Six-sigma is one of the many elements used in the healthcare field in creating
continuous improvement culture in practice.
Pereira, A. M. H., Silva, M. R., Domingues, M. A. G., & Sá, J., C. (2019). Lean six sigma
approach to improving the production process in the mould industry: A case study.
Quality Innovation Prosperity, 23(3), 13-121.
doi:http://dx.doi.org.ezproxy.liberty.edu/10.12776/qip.v23i3.1334
The purpose of this article was to explore the process of improving the production
process in the mould industry and how do the six-sigma techniques contribute to this process.
The lean manufacturing concept was used as an example of the process of evaluating
improvement. This includes defining value from the customer's perspective, identifying the value
stream mapping, establishing a continuous flow, implement pull system production, and
INTEGRATIVE LEARNING PROJECT: ANNOTATED BIBLIOGRAPHY 7
continuously searching for perfection. The result was that implementing the six sigma techniques
demonstrated many benefits including reducing waste and creating value-added products to their
customers.
Lee, I., Lu, J. R., Fu, C., & Teng, C. (2017). Why Can Some Service Employees Provide
Service of a Consistently High Quality While Others Cannot? Service Science, 9(2), 167-
180. doi:10.1287/serv.2016.0171
This article compares the workplace characteristics and how it affects how employees
deliver high-quality service to its consumers. In this article, data were collected on the
interactions between nurses and patients since the healthcare industry are frequently interacting
with patients. Different variables were accounted for during this process. This included gender,
age, educational level, work experience, nursing accreditation, and the number of patients the
nurse is assisting. Job tenure negativity is related to the variation in all dimensions of service
quality. However, employees with a high level of expertise can provide consistent quality
service.
Petter, S., Delone, W., & Mclean, E. (2008). Measuring information systems success:
Models, dimensions, measures, and interrelationships. European Journal of Information
Systems, 17(3), 236-263. doi:10.1057/ejis.2008.15
This article summarizes the overall information success model by utilizing DeLone and
McLean (D&M) techniques. Organizations continue to spend money to improve their
information technology. The D&M model breaks down the system and information quality and
how that can leave to a positive individual and organizational impact. The net benefits of a
INTEGRATIVE LEARNING PROJECT: ANNOTATED BIBLIOGRAPHY 8
successful impact include increased sales, cost reductions, improved profits, and the creation of
jobs.
INTEGRATIVE LEARNING PROJECT: ANNOTATED BIBLIOGRAPHY
ILP-Annotated Bibliography
Denene Rouson
Liberty University
BUSI 650
INTEGRATIVE LEARNING PROJECT: ANNOTATED BIBLIOGRAPHY 2
ILP-Annotated Bibliography
Buell, R. W., Campbell, D., & Frei, F. X. (2016). How Do Customers Respond to Increased
Service Quality Competition? Manufacturing & Service Operations Management,
18(4), 585-607. doi:10.1287/msom.2016.0589
This article focuses on online consumer reviews on Amazon.com in correlation with the
corpus-based learning strategy. The corpus-based learning strategy is an investigation of
collections of text. Certain verbs and adverbs are reviewed to determine how companies rate or
complete a review on Amazon.com. The products that were used to demonstrate the analysis
consist of Apple products such as iPhones, Airpods, and Apple watches which had 5,312 reviews.
The reviews were made by using AntConc which is a tool recommended to show the frequency
of words in a text. The result is that most consumers use words such as “veryor “absolutelyto
express how they felt about the product and also give its praise. From the author’s perspective,
consumer reviews make it helpful for other consumers to decide whether or not they want to
invest in a product or service.
Dutta, D. K. (2018). In competition with oneself: A qualitative inquiry into amazon's
entrepreneurial culture. Technology Innovation Management Review, 8(6), 5-14.
Retrieved from
http://ezproxy.liberty.edu/login?qurl=https%3A%2F%2Fwww.proquest.com%2Fdocview
%2F2064331795%3Faccountid%3D12085
This article identifies the entrepreneurial culture at Amazon.com and highlights the
reasons why they are the most innovative organizations in the world. Jeff Bezos who is the CEO
of Amazon.com's main focus is customer service and finding ways to remain one of the top
INTEGRATIVE LEARNING PROJECT: ANNOTATED BIBLIOGRAPHY 3
technology companies in the world. The entrepreneurial culture is broken into four sections
which include mentality, customer centricity, human capital focus, and self-competition. The
mentality stage is a way of keeping an organization perpetually in the “first-day mode”.
Customer centricity involves maintaining focus on the customer at all times. The third section is
the human capital focus which involves treating the people as the most important resource and
creating relationships that will help employees perform at their best level. The last section in this
article discuss self-competition which focuses on competing with oneself and no one else in the
market.
Zhu, F., & Liu, Q. (2018). Competing with complementors: An empirical look at
Amazon.com. Strategic Management Journal, 39(10), 2618-2642. https://doi-
org.ezproxy.liberty.edu/10.1002/smj.2932
This article examines platform owners and how they can enter complementors or go
against them when it comes to products. Especially focusing on Amazon.com a study was
determined that Amazon.com is more likely to target successful product spaces. This may
include third-party sellers who are already established and may be doing well on their own. For
Amazon.com, this increases product demand and reduces shipping costs for consumers and will
also attract new customers. This is a win-win situation for both Amazon and third-party sellers as
each can help their sales and productivity.
Hänninen Mikko, Anssi, S., & Lasse, M. (2018). Digitalization in retailing: Multi-sided
platforms as drivers of industry transformation. Baltic Journal of Management, 13(2),
152-168. doi:http://dx.doi.org.ezproxy.liberty.edu/10.1108/BJM-04-2017-0109
INTEGRATIVE LEARNING PROJECT: ANNOTATED BIBLIOGRAPHY 4
The purpose of this article is to demonstrate the importance of digitalization and how it
developed over the past two decades. This article in particular speaks about the retail industry
and how digital platforms have become a popular way for consumers to shop and purchase items
of their choice. The authors discuss how digital platforms such as eBay and Amazon
differentiates itself from incumbent business models in retail. Amazon.com has excel in this
category and also owns inventory with sales from independent suppliers. About 50% of Amazon
sales come from the supplier marketplace in 2015. It is determined that multi-sided digital
platforms are a threat to incumbent retail business models. New businesses that are entering the
digital platform world must pay attention to data analytics, advantages, and disadvantages to
succeed in the digital age and keep up with their competition.
Narishah, M. S., & Puteri, N. E. N. (2019). Optimization of software requirement process: An
integrated conceptual model of lean six sigma and requirement planning. International
Review of Applied Sciences and Engineering, 10(2), 125-133.
doi:http://dx.doi.org.ezproxy.liberty.edu/10.1556/1848.2019.0015
This article provides insight into the importance of software engineering and how its
needed in product development. Software engineering includes the integration of human, logics,
and process all in one. Reviewing the requirement elicitation is the most important part of the
software engineering process and if not set up probably could result in bad quality products,
services, cost, and delivery.
Attour, A., & Lazaric, N. (2018). From knowledge to business ecosystems: Emergence of an
entrepreneurial activity during knowledge replication. Small Business Economics, 54(2),
575-587. https://doi-org.ezproxy.liberty.edu/10.1007/s11187-018-0035-3
INTEGRATIVE LEARNING PROJECT: ANNOTATED BIBLIOGRAPHY 5
The purpose of this article is to search the relationship between the transformation of
knowledge and business ecosystems. The public actor enables both diversity in business
ecosystems and the performance of entrepreneurial activity during the transition of knowledge.
In this case, the author was about to conduct findings and evidence that public actors play a
significant role in the replication of knowledge that is transferred to an innovation ecosystem.
Sophia Antipolis was used as a case study regarding business ecosystems.
Culpepper, P. D., & Thelen, K. (2019). Are We All Amazon Primed? Consumers and the
Politics of Platform Power. Comparative Political Studies, 53(2), 288-318.
doi:10.1177/0010414019852687
This article discusses the political influence that platform power has in the e-commerce
industry. It talks about the benefits that companies gain when they have full control of their
platform and how it affects their consumers. Each company has a different way of how they
attract their consumers. Big companies such as Nike and Walmart attract their consumers based
on pricing and brand while Amazon or Uber may focus on building customer relationships and
positive experience.
Dong, Y., & Jiang, W. (2018). Brand purchase prediction based on time-evolving user
behaviors in e-commerce. Concurrency and Computation: Practice and Experience,
31(1). doi:10.1002/cpe.4882
This article explains the importance of purchase prediction in the e-commerce industry.
The authors analyze the different purchasing behaviors such as click behavior before and after
purchasing, hesitant users, and repeated purchasers. Based on the results it was determined that
INTEGRATIVE LEARNING PROJECT: ANNOTATED BIBLIOGRAPHY 6
the purchasing behavior varies all around depending on daily verses promotion shoppers. The
authors were able to prove that during promotion scenarios shoppers are more likely to be
impulsive while daily shoppers are likely to be influenced by user activities.
Antony, J., Snee, R., & Hoerl, R. (2017). Lean Six Sigma: Yesterday, today and tomorrow.
International Journal of Quality & Reliability Management, 34(7), 1073-1093.
doi:10.1108/ijqrm-03-2016-0035
This article walks through the six-sigma model and how it evolved. It provides a
breakdown of how useful the six-sigma model is and current trends. A few examples that were
covered in this article are healthcare, education, and government. A realistic overview of how
the six-sigma model works provided different experiences and perspectives from an industrial
standpoint. Six-sigma is one of the many elements used in the healthcare field in creating
continuous improvement culture in practice.
Pereira, A. M. H., Silva, M. R., Domingues, M. A. G., & Sá, J., C. (2019). Lean six sigma
approach to improving the production process in the mould industry: A case study.
Quality Innovation Prosperity, 23(3), 13-121.
doi:http://dx.doi.org.ezproxy.liberty.edu/10.12776/qip.v23i3.1334
The purpose of this article was to explore the process of improving the production
process in the mould industry and how do the six-sigma techniques contribute to this process.
The lean manufacturing concept was used as an example of the process of evaluating
improvement. This includes defining value from the customer's perspective, identifying the value
stream mapping, establishing a continuous flow, implement pull system production, and
INTEGRATIVE LEARNING PROJECT: ANNOTATED BIBLIOGRAPHY 7
continuously searching for perfection. The result was that implementing the six sigma techniques
demonstrated many benefits including reducing waste and creating value-added products to their
customers.
Lee, I., Lu, J. R., Fu, C., & Teng, C. (2017). Why Can Some Service Employees Provide
Service of a Consistently High Quality While Others Cannot? Service Science, 9(2), 167-
180. doi:10.1287/serv.2016.0171
This article compares the workplace characteristics and how it affects how employees
deliver high-quality service to its consumers. In this article, data were collected on the
interactions between nurses and patients since the healthcare industry are frequently interacting
with patients. Different variables were accounted for during this process. This included gender,
age, educational level, work experience, nursing accreditation, and the number of patients the
nurse is assisting. Job tenure negativity is related to the variation in all dimensions of service
quality. However, employees with a high level of expertise can provide consistent quality
service.
Petter, S., Delone, W., & Mclean, E. (2008). Measuring information systems success:
Models, dimensions, measures, and interrelationships. European Journal of Information
Systems, 17(3), 236-263. doi:10.1057/ejis.2008.15
This article summarizes the overall information success model by utilizing DeLone and
McLean (D&M) techniques. Organizations continue to spend money to improve their
information technology. The D&M model breaks down the system and information quality and
how that can leave to a positive individual and organizational impact. The net benefits of a
INTEGRATIVE LEARNING PROJECT: ANNOTATED BIBLIOGRAPHY 8
successful impact include increased sales, cost reductions, improved profits, and the creation of
jobs.
IMPACTS OF TECHNOLOGY ON JOB DESIGN: ANNOTATED BIBLIOGRAPHY
Annotated Bibliography
Name
School
Code
IMPACTS OF TECHNOLOGY ON JOB DESIGN: ANNOTATED BIBLIOGRAPHY 2
Fleming, M. (2020, March 24). AI Is Changing Work and Leaders Need to Adapt. Retrieved
from Harvard Business Review: https://hbr.org/2020/03/ai-is-changing-work-and-
leaders-need-to-adapt
The article, just like the title suggests, posits that it is without doubt that AI is changing work and
the work place at large. AI is an aspect of technology that is being embraced in many businesses
and organizations. Fleming posits that AI is definitely poised to upend the way people live and
work. The article continues to quote a survey done to Harvard Business School Alumni which
shows that more than half of the people who took part in the survey believe that typical
companies will employ fewer workers in three years. On top of that, the article discusses the
challenges that AI will pose to business leaders. To sum it up, the article discusses the 3
strategies that business leaders should embrace to unlock productivity potential.
Liu, M., Huang, Y., & Zhang, D. (2017, December). Gamification's impact on manufacturing:
Enhancing job motivation, satisfaction and operational performance with
smartphone‐based gamified job design. Human Factors and Ergonomics in
Manufacturing & Service Industry, 28(1), 38-51. doi:10.1002/hfm.20723
This article discusses gamification and the impacts that it has on manufacturing industry.
Consequently, due to the extensive use of technology through gamification, there is a huge
impact on the job design and on the workforce in general. The article seeks to answer questions
brought about by incorporating a smartphone-based gamified job design. It seeks to analyse the
impact it will have on job motivation, job satisfaction, and operational performance. The article
also considers the willingness of people to embrace the gamified designs at the workplace. The
finding in the article is that those who consent to the gamified design felt motivated. However,
consent in the design showed no improvement in job satisfaction and operation performance.
IMPACTS OF TECHNOLOGY ON JOB DESIGN: ANNOTATED BIBLIOGRAPHY 3
Gibbs, M. (2017). How is new technology changing job design? IZA World of Labor, 344.
doi:10.15185/izawol.344
This article looks directly at how new technology is constantly changing job designs. In the
article, Gibbs acknowledges that indeed the revolution in the information technology has had
effects on both the jobs and on the labor market. He notes that there has been automation that has
replaced many workers, rendering them jobless. He also posits that in non-routine, social, and
cognitive tasks, technology has been complementary. As a result, it has increased productivity in
such areas. Gibbs looks at both the pros and the cons of new technology in job designs.
Beer, P., & Mulder, R. H. (2020). The Effects of Technological Developments on Work and
Their Implications for Continuous Vocational Education and Training: A Systematic
Review. Frontiers in Psychology, 11. doi:10.3389/fpsyg.2020.00918
This article makes use of a study that aims at examining the impacts technological developments
has on work and workplace in general as well as the implications on work demands. The authors
of this article posit that the there are two areas of interests for researchers who indulge in works
related to technological advancements.
Brown, S. (2020, July 29). A new study measures the actual impact of robots on jobs. It’s
significant. Retrieved from MIT Sloan: https://mitsloan.mit.edu/ideas-made-to-matter/a-
new-study-measures-actual-impact-robots-jobs-its-significant
Robots are taking over and replacing human labor in many industries and workplaces. This is an
aspect in technology that cannot be ignored when talking about impacts of technology on job
designs. This article seeks to explore the actual impacts of robots on jobs. Brown notes that
automation, more so on robots, has affected employment as well as wages. Robots do not need
IMPACTS OF TECHNOLOGY ON JOB DESIGN: ANNOTATED BIBLIOGRAPHY 4
humans to operate. The effects of robots vary from one part to another and also in the different
companies where they are used. The article also adds that the robots can be used for do
multipurpose tasks. For instance, industrial robots can be programmed and reprogrammed to
handle painting, packaging, and welding among other tasks. The article discusses displacement
and productivity as two ways through which technology impacts on workplaces. In displacement
effect, it points out that technological advancements affect wages and employment as people are
replaced with machines and automation. Under productivity effect, technological advancements
make work easier and efficient resulting to increased productivity.
Acemoglu, D., & Restrepo, P. (2020). Robots and Jobs: Evidence from US Labor Markets.
Journal of Political Economy, 128. doi:10.1086/705716
This article seeks to bring out the impacts robots have on jobs, with evidence based on the US
labor markets. The authors of this article, Professor Acemoglu and Professor Restrepo of MIT
and Boston University respectively, find out that indeed industrial robots impact on workers
negatively. According to the two professors, adding one robot for every 1000 workers brings
about a 0.42 decline in wages. Consequently, employment-to-population ratio drops by 0.2%.
However, the article notes that robots are important as they increase productivity and are good
for growth in a firm. Despite the fact that robots replace human labor, there is need to embrace
them as they bring about continued growth.
UN. (2020, May 27). ‘Business as unusual’: How COVID-19 could change the future of work.
Retrieved from UN News: https://news.un.org/en/story/2020/05/1064802
This article talks about the future of work while factoring in technology and Covid-19 pandemic.
Covid-19 pandemic has brought an aspect of working from home that never existed. This has
IMPACTS OF TECHNOLOGY ON JOB DESIGN: ANNOTATED BIBLIOGRAPHY 5
been made possible by advancements in information technology. This article by The United
Nations posits that perhaps the future could have arrived sooner that it was anticipated. Many
companies opted to having their employees work remotely. Technology, and occurrences such as
covid-19 pandemic, will see a change in the way people work. The article notes that at such a
time when some operations would have been completely paralyzed, technology came in handy
and rescued the situation with many people working remotely.
Agrawal, A., Gans, J. S., & Goldfarb, A. (2019). Artificial Intelligence: The Ambiguous Labor
Market Impact of Automating Prediction. Journal of Economic Perspectives, 33, 31-50.
doi:10.1257/jep.33.2.31
This article looks at Artificial Intelligence and the impacts that might result from incorporating
AI in most processes in a company. The article shows how AI can affect labor and the
workplace. It also puts an emphasis on the differences that might be there in automation and in
enhancing decisions made by humans. The article points out the importance of understanding
different roles in AI. The article also gives examples of areas that have made good use of AI and
the impacts it has had on those areas.
Ivanov, D., Sokolov, B., & Dolgui, A. (2018). The impact of digital technology and Industry 4.0
on the ripple effect and supply chain risk analytics. International Journal of Production
Research, 829-846. doi:10.1080/00207543.2018.1488086
This article studies the repercussions of digitalisation in the supply chain management, an area
that is very critical for most companies. It attempts to unravel the relationship that exists between
digitalization, a result of technological advancement, and disruptions in the supply chain. The
study seeks to answer a couple questions. On top of the list is the relationship between big data
IMPACTS OF TECHNOLOGY ON JOB DESIGN: ANNOTATED BIBLIOGRAPHY 6
analytics, additive manufacturing, industry 4.0, systems used in tracking, and risks that might be
involved in supply chain.
Ajami, S., & Arab-Chadegani, R. (2014). The effects of applying information technology on job
empowerment dimensions. International Journal of Health Promotion and Education, 3.
doi:10.4103/2277-9531.139250
This article seeks to examine the effects of embracing information technology and related
solutions to job empowerment dimensions. According to the author, IT can be incorporated well
in a company to ensure that there is an improvement in the quality of work by employees and in
the overall efficiency. The study shows how companies can effectively use IT in making
decisions within the organization by analysing the impact it has. The article argues that there are
undeniable advantages in embracing IT including higher levels of accuracy, higher speeds,
higher client satisfaction, and lower operational costs. However, as it seeks to fulfil the above,
there is also loss of jobs as some people are replaced with automation.
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