Discussion Thread: Process Design 2
Mission
Univar Solutions' mission is to be a dedicated and trusted partner to its customers,
suppliers, and stakeholders. In addition to this mission, Univar Solutions provides innovative
solutions and is a sustainable and responsible business. Univar Solutions strives to understand
the needs and challenges of its customer base and offers tailored solutions that address the
customer's specific needs. Univar Solutions services various industries, such as food and
beverage, pharmaceuticals, personal care, and coating companies. Univar Solutions distinguishes
itself from the competition by offering a vast array of high-quality products and many value-
added services such as market research. To add the value-added services that distinguish Univar
Solutions from the competition suggested formulation development and a laboratory to break
products and conduct testing for customers. While Univar Solutions is a secular company, it
upholds many values that are instilled in the Bible, such as integrity, respect, stewardship, and
community engagement, to name a few.
Customer’s Internal and External
Univar Solutions serves many customers both internally and externally. First, they serve
sales and marketing teams internally as they rely on various resources and support provided by
other internal departments. This is needed to promote and sell products and services to external
customers. The next group is the supply chain and logistics teams, as they are responsible for
promptly managing the procurement of products, storage, transportation, and distribution of
products to customers. In addition, the research and development team work to develop new
products and formulations to offer to customers that are sometimes tailored to the external
customers' needs across different industries. The last internal customer that Univar Solutions
serves is the customer service and support teams. The customer service and support teams play a
Discussion Thread: Process Design 3
vital role in aiding the sellers and resolving issues internally, along with ensuring excellent
customer service, leading to a satisfied customer. In addition, customer service provides insight
to the external customer on product availability, deliveries, and samples for new projects the
customer is potentially working on. Univar Solutions' external customers serve agriculture,
chemical manufacturing, coatings, food, energy, pharmaceutical, personal care, water treatment,
and household industrial cleaners. Chemical manufacturers service them with raw materials that
go into the company’s manufacturing process, including pharmaceuticals, personal care, food,
and beverages. Healthcare providers such as hospitals and laboratories offer medical-grade
ingredients for healthcare applications such as medical device production and laboratory testing.
Another external customer is the water treatment facilities, including municipalities and
industrial facilities responsible for water treatment and purification for local towns and cities.
This is done so these companies can provide safe and quality drinking water and efficient
wastewater treatment. Furthermore, Univar Solutions services energy companies such as oil and
gas producers, utility companies, and renewable energy firms that rely on chemicals for
extraction, refining, and energy production. Univar Solutions also serves agricultural producers
by providing them with chemicals to help with crop protection, fertilizers, and crop cultivation.
The last external customers that Univar Solutions serves are retailers and distributors, which
allows them access to various chemicals and ingredients to be used for end consumers' products
and downstream customers.
Value added to the organization
As an employee of Univar Solutions, I can add value by effectively managing customer
relationships. This would help ensure that Univar Solutions provides tailored solutions that meet
the needs of the customers that I am serving. This would help me understand the customers’
Discussion Thread: Process Design 4
requirements and address any questions they might have, which would bring great customer
service. In addition, I provide market research and market trends to the customer to provide the
customer with insight into where the markets are going, allowing me to anticipate their needs to
stay ahead of the competition. Furthermore, it provides a competitive landscape for the customer
to see what the competition is doing regarding newer products that will be hitting the market. In
addition, it provides product and service innovation to the customer by collaborating with
internal teams and the suppliers that Univar Solutions represents. This would allow the customer
to overcome any sustainable challenges they see. I can also add value as an employee by
providing operational efficiency by streamlining the process to bring value to the customer while
improving cost and resources. The last value I could add to the organization is having sustainable
initiatives by promoting sustainable and environmentally friendly products with responsible
sourcing practices. Doing all these things can help add value to the organization and achieve
Univar Solutions' mission.
Role that Christianity currently plays at Univar Solutions
While it is a secular organization, Univar Solutions does not promote any religious
ideology. It promotes values shown within the Bible, such as integrity, respect, stewardship,
service, and community engagement. Univar Solutions emphasizes integrity by being transparent
and having ethical conduct in dealing with customers and suppliers. They show respect by
respecting all employees' viewpoints and beliefs and having an inclusive work environment. For
service, Univar Solutions tries to provide excellent customer service to the customer along with
suppliers, much like the Bible states, to serve others while acting with kindness and generosity.
Univar Solutions gives back to the communities through charity events, food drives, and
