ANNOTATED BIBLIOGRAPHY 1
Integrative Learning Project: Annotated Bibliography
School of Business, Liberty University
Fall 2024
Author
I have no known conflict of interest to disclose.
Correspondence Concerning this article should be addressed to.
ANNOTATED BIBLIOGRAPHY 2
Annotated Bibliography
Nakakawa, A., de Manuel Keenoy, E., Zabala, A. F., Berastegui, D. V., & Suarez, J. T. (2024).
Mutual Adoption of Soft Systems Methodology, Co-Creation, Enterprise Architecture,
and Balanced Scorecard for Continuous Assessment and Improvement of Programmes on
Integrated Care for Multimorbid Patients. Systemic Practice & Action Research, 37(4),
351–386. https://doi.org/10.1007/s11213-023-09648-w
The authors of this study recognize the diversity of healthcare and information
technology practices for managing integrated care for multimorbid patients (IMM).
However, they also note a lack of a unified perspective on these practices. The study,
which adopts the soft systems methodology (SSM), acknowledges that this model does
not provide a clear path for implementing continuous assessment specific to healthcare
and IT practices in an integrated manner to achieve the goals and outcomes of IMM. As a
solution, the authors propose the development of a synchronized synthesis design, a best
practice in IMM that can be used as a scorecard for the continuous assessment and
improvement of programmes on integrated care for IMM.
Hoffman, A. J. (2020). Going “green” from gray: Providing community development
opportunities and sustainability within a correctional facilities program. Journal of
Prevention & Intervention in the Community, 48(3), 272–280.
https://doi.org/10.1080/10852352.2019.1625605
This quasi-experimental study was conducted in a St. Paul, MN, minimum-security
prison and discussed the benefits of creating a green space environment. Seventeen
inmates participated in this experiment and agreed to start an apple tree orchard
development. Approximately 2 acres of land were used, and 60 different types of apple
trees were planted. A survey followed this experiment and asked inmates to share their
ANNOTATED BIBLIOGRAPHY 3
perceptions of participating in the activity. A Pearson correlation efficiently concluded
there is a significant correlation between community service and a sense of feeling better.
Jabr, W., Ghoshal, A., Cheng, Y., & Pavlou, P. (2023). Maximizing Online Revisiting and
Purchasing: A Clickstream-Based Approach to Enhancing Customer Lifetime Value.
Journal of Management Information Systems, 40(2), 470–502.
https://doi.org/10.1080/07421222.2023.2196778
The authors in this study have developed two-stage models that will help retailers predict
a long-term relationship with customers, encouraging customers to transition to a
customer lifetime value instead of a single-time purchase. The authors understand that
approximately 98% of customers do not purchase the first website visit, but after multiple
visits, customers shortlist the items needed and conclude the purchase. The authors
developed two-stage models that include reviewing the propensity of the customer to visit
the store's website and creating a stochastic model that incorporates customer
heterogeneity as a prediction of revisitation of the website.
Rosanna Fornasiero, Saskia Sardesai, Ana Cristina Barros, & Aristides Matopoulos. (2021).
Next Generation Supply Chains: A Roadmap for Research and Innovation. Springer.
In this book, the authors discuss the numerous challenges organizations face that affect
the supply chain. These challenges include societal emergencies, climate changes,
digitalization, and scarcity of resources. Based on the current social, economic, political,
and technological, the book's authors have generated several scenarios that could be used
for the next decades to handle the supply chain. The authors designed a road map using
technology to innovate the supply chain and strategies for integrating production and
logistics processes.
ANNOTATED BIBLIOGRAPHY 4
Olaleye, B. R., Lekunze, J. N., & Olorunsola, F. F. (2024). Exploring the Link Between
Customer Satisfaction, Service Quality, and Perceived Organizational Support: The
Mediating Role of Relational Psychological Contract.KStudia Universitatis Vasile Goldis,
Seria Stiinte Economice,K34(3), 60–78. https://doi.org/10.2478/sues-2024-0013
This study was conducted in several banks in Nigeria, using descriptive and inferential
statistics to test. 394 clients were randomly selected, and the goal of this study is to
investigate the correlation between perceived organization support (POS), service quality
(SERVQ), and customer satisfaction (CS). The authors detail the importance of achieving
the highest customer satisfaction amid the highly competitive market and the desire to
maintain a solid customer base. At the end of the study, it was concluded that there is a
connection between POS and CS and that banks ought to maintain compliance with the
required standards to provide excellent customer service.
Grow Your Practice, Expand Your Brand. (2024).KChiropractic Economics,K10, 66–69.
This study encompasses marketing strategies and ideas to increase awareness of
chiropractic services within a community. Small businesses can maintain open doors
long-term by strengthening their brand knowledge through effective marketing strategies.
In this article, the authors emphasize that it is critical to recognize and use current
marketing trends, such as artificial intelligence, to process data and understand the
targeted audience, use social media to increase digital presence, and partnerships with
similar businesses. Another way to build the brand is to target underserved demographics,
especially in healthcare. Underserved people face severe health disparities. A medical
practice that helps this patient population improve health outcomes gains trust, which
then is translated to word spread about the practice to others.
ANNOTATED BIBLIOGRAPHY 5
Hegazy, M., Hegazy, K., & Eldeeb, M. (2022). The Balanced Scorecard: Measures That Drive
Performance Evaluation in Auditing Firms.KJournal of Accounting, Auditing &
Finance,K37(4), 902–927. https://doi.org/10.1177/0148558X20962915
This study is designed for auditing firms and aims to establish a framework for
performance evaluation using five key elements: learning and growth, financials, clients,
audits-related perspectives, and internal business processes. The authors claim that the
International Standard on Auditing (ISA) only highlights the importance of human
resources and internal processes; however, it fails to incorporate performance
measurement in an ever-dynamic environment. An auditing system should include
performance measurements that include external and internal peer reviews, performance,
and benchmarks.
Hetami, A. A., & Aransyah, M. F. (2024). Best Practices for Strategic Human Resource
Management in a State-Owned Enterprise: A Case Study of PT Pelabuhan
Indonesia.KQuality - Access to Success,K25(201), 368–373.
https://doi.org/10.47750/QAS/25.201.39
This study was conducted at PT Pelabuhan, a state-owned organization in Indonesia. It
aimed to investigate strategic human resource management (SHRM) practices, focusing
on employee training and development. A qualitative approach was used in this study,
including interviewing random employees from various departments to evaluate their
current standards and strengths and determine whether there is an alignment with the
human resources department training strategy. A SWOT analysis of the PT Pelabuhan
HRM training was studied, and that birthed training strategies that managers could
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include in the skilled workforce to enhance employee performance, skills, and
knowledge.
Rodrigues, P., Sousa, A., Lopes, J., & Borges, A. P. (2024). How does brand authenticity affect
Brand hate-love relationships and buying intention? The moderating role of brand
personality.KJournal of Brand Strategy,K12(4), 381–403.
https://doi.org/10.69554/lysg9077
This study concerns two significant concepts. The first is the impact of brand authenticity
(BA) on the relationship between brand hate (BH) and brand love (BL). The second
focuses on brand personality (BP) and how it affects the relationship between BA, BH,
and BL. Questionnaires were provided to approximately 200 employees of the Ryanair
Airline brand, and the responses were analyzed using structural equation modeling (PLS-
SEM). The authors acknowledge that the relationships between consumers and a brand
can be positive (BL) or negative (BH), and emotions can heavily influence that
relationship. At the end of the study, it was found that BA has a positive impact on BL
and a negative one on BH. The BH has a negative influence on consumers’ buying
intentions.
Serban, R., & Ilienko, I. (2024). The Value of Standard Operating Procedures for Small
Businesses.KStrategic Finance, 1–7.
The article discusses the neglectful habit encountered in small and midsize businesses
that frequently disregard standard operating procedures (SPOs). The authors support
organizations, despite their size, in having SPOs in place and remaining compliant with
them because they are essentially approved manuals that list job descriptions, tasks,
processes, and procedures. SPOs also promote standardization, efficiency, safety, and
compliance with protocols. Several industries are mentioned throughout the articles to
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illustrate the criticality of compliance with SPOs, as they prevent citations from
regulatory agencies such as the Occupational Safety and Health Act (OSHA), the Food
Modernization Act (FSMA), FAA, etc. The study concludes by saying that adherence to
SPOs demonstrates diligence to industry standards and saves organizations possible
citations and fines from regulatory agencies.
Horvat, D., Jäger, A., & Lerch, C. M. (2024). Fostering innovation by complementing
Human competencies and emerging technologies: an industry 5.0
perspective. International Journal of Production Research, 1–24.
https://doi.org/10.1080/00207543.2024.2372009K
The article "Fostering Innovation by Complementing Human Competences and Emerging
Technologies: An Industry 5.0 Perspective" by Horvat, Jäger, and Lerch (2024) examines
how the integration of human skills with emerging technologies can drive innovation in
the context of Industry 5.0. The authors explore the shift from an automation-focused
Industry 4.0 to a more human-centered approach in Industry 5.0, where human
intelligence and creativity complement advanced technologies like AI, robotics, and the
Internet of Things (IoT). Through a detailed analysis, the article highlights how
leveraging human capabilities alongside these technologies can foster creativity,
flexibility, and sustainability in production processes. This research is valuable for
industries looking to enhance innovation potential by blending human expertise with
technological advancements.K
Jadhav, R., G., K., & Unakal, P. (2024). Is Product Life Cycle a Cause or a Result?
Aweshkar. Research Journal, 31(1), 113–122.K
In this article, the authors explore the relationship between the product life cycle (PLC)
and its impact on business strategy and market dynamics. The authors critically analyze
ANNOTATED BIBLIOGRAPHY 8
whether the stages of the PLC—introduction, growth, maturity, and decline—are a
consequence of strategic decisions or if they, in turn, influence those decisions. By
reviewing various case studies and theoretical frameworks, the article sheds light on how
businesses can either shape or respond to the phases of a product’s lifecycle. The study
offers insights for managers and marketers on optimizing product strategies, highlighting
the importance of proactive planning and adaptation during different PLC stages. This
research is particularly relevant for those involved in product management, marketing,
and strategic decision-making, providing a nuanced understanding of how the PLC can
be both a cause and a result of market forces.K
Ming Dong. (2003). Inventory planning of supply chains by linking production
authorization strategy to queueing models. Production Planning & Control, 14(6), 533–
541. https://doi.org/10.1080/09537280310001621985K
This article explores integrating production authorization strategies with queueing models
to optimize inventory planning in supply chains. Dong analyzes how production control
policies, such as Kanban and base stock systems, can be aligned with queueing theory to
manage uncertainty in demand and supply. By modeling the supply chain as a series of
queues, the study provides a mathematical framework to predict better inventory levels,
lead times, and production schedules. This approach helps improve the efficiency of
supply chain operations by balancing production rates with customer demand. The
research offers valuable insights for supply chain managers seeking to optimize inventory
and production processes through more accurate demand forecasting and system
modeling.K
Liu, S.-F., Wang, S.-Y., & Tung, H.-H. (2024). A Comprehensive Decision-Making
ANNOTATED BIBLIOGRAPHY 9
Approach for Strategic Product Module Planning in Mass Customization. Mathematics
(2227-7390), 12(11), 1745. https://doi.org/10.3390/math12111745K
This article explores a decision-making framework designed to enhance product module
planning in mass customization environments. The authors present a mathematical model
that addresses the complexities of customizing products while maintaining cost efficiency
and flexibility in production. By integrating multi-criteria decision-making techniques,
the study provides strategic insights into how businesses can optimize product module
selection to meet diverse customer demands. This research benefits industries adopting
mass customization strategies, offering a structured approach to improving production
agility and decision-making in highly variable markets.K
Fikry, M. D., Rozas, I. S., & Amin, F. M. (2023). Implementation of Business Process
Reengineering to Minimize Customer Complaints. Journal Return, 2(4), 367–384.
https://doi.org/10.57096/return.v3i04.90
The article "Implementation of Business Process Reengineering to Minimize Customer
Complaints" by Muhammad Dzul Fikry, Indri Sudanawati Rozas, and Faris Muslihul
Amin examines aspects of Business Process Reengineering (BPR) used to address and
reduce customer complaints in organizations. The authors analyze existing processes and
propose improvements to increase efficiency and customer satisfaction. Using case
studies and a structured approach, the research highlights the importance of redesigning
workflows, eliminating redundant activities, and leveraging technology for better service
delivery. The study offers valuable insights for organizations seeking to enhance
customer experience through strategic process changes.K
