Question 1
2 / 2 pts
A lot of what we have learned about management came from the 1970's but the role of management has
changed in most organizations.
True
False
Question 2
2 / 2 pts
The definition of management development includes all of the following EXCEPT:
Providing managers with opportunities to learn and grow
A conscious effort by the organization
A hope for increasing long term skill levels
An analysis of needs
Question 3
2 / 2 pts
Needs assessment in management training is critical to program success.
True
False
Question 4
2 / 2 pts
Hamburger University is:
A cooking school
Located in Paris, France
Attended by all fast food workers
McDonald's Management Training School.
Question 5
2 / 2 pts
Executive MBA programs condense or accelerate the coursework by normally
meeting:
Daily
Once a week on weekends
Only on line
Once a month
Question 6
2 / 2 pts
Corporate colleges or universities are:
seldom used in the U.S.
generally offered by Harvard University on weekends
reflective of past (older) training concepts
expensive, comprehensive, and often very effective
IncorrectQuestion 7
0 / 2 pts
Job enrichment involves changing:
The jobs title
The jobs pay structure
One or more of the job's characteristics
The scope of responsibility of the job
Question 8
2 / 2 pts
The first step in designing an intervention strategy is to:
Diagnose the environment
Develop and action plan
Design an evaluation plan
Develop a force field analysis
IncorrectQuestion 9
0 / 2 pts
HRD generally has little impact on OD changes.
True
False
Question 10
2 / 2 pts
Organization culture is:
Communicated and reinforced through organizational mechanisms, managers, and employees
A system with shared values and beliefs
Found in a mission statement or a corporate policy manual
Both A and B are correct
Question 11
2 / 2 pts
An HPWS is a high performing work system that functions as a strategic focus and results-oriented work
and management process.
True
False
Question 12
2 / 2 pts
OD enhances the effectiveness of the organization.
True
False
Question 13
2 / 2 pts
Which stage of Schein’s change model affects the employee’s belief in improved
performance by getting them to see and do things differently and to actually believe
that they can improve by changing work habits?
Stage 1 (unfreezing)
Stage 2 (changing through cognitive restructuring)
Stage 3 (refreezing)
Stage 4 (feedback and evaluation)
IncorrectQuestion 14
0 / 2 pts
Research has shown that organizational learning is very effective.
True
False
Question 15
2 / 2 pts
An SMT is a self-managed team in which the group members are interdependent and can have the
authority to regulate a team’s activities.
True
False
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