Quiz: Quality Management
Due Apr 7 at 11:59pm Points 30 Questions 15 Time Limit 30 Minutes
Instructions
The quiz:
Covers the Learn material from Module 3: Week 3.
Contains 15 multiple-choice questions.
Is limited to 30 minutes.
Allows 1 attempt.
Is worth 30 points.
Submit this assignment by 11:59 p.m. (ET) on Sunday of Module 3: Week 3.
Attempt History
Attempt Time Score
LATEST Attempt 1 22 minutes 30 out of 30
Correct answers are hidden.
Score for this quiz: 30 out of 30
This attempt took 22 minutes.
Question 1
2 / 2 pts
A process entails which high level phases?
Inputs, outputs, and inventories
Inputs, transformation, and outputs
Measurement, validation, and correlation
Six Sigma, Lean, and Kaizen
Question 2
2 / 2 pts
There is one best tool for identifying opportunities to improve health care quality.
True
False
Question 3
2 / 2 pts
Which of the following defines the goal of Lean?
Elimination of defects
Reduction of process variability
Determine conformance with customer requirements
Remove non-valued added activities
Question 4
2 / 2 pts
Which of the following describes the Six Sigma methodology?
Plan, do, study, act
Define, measure, analyze, improve, control
Plan, define, systematize, analyze
Describe, measure, act, inventory, capitalize
Question 5
2 / 2 pts
Once deployed, strategies will carry the organization in the desired direction
True
False
Question 6
2 / 2 pts
The process of planning is more important that the product?
True
False
Question 7
2 / 2 pts
Benchmarking a process includes all of the following except:
Disregard any sources of data external to healthcare and remove them from the benchmark
Collect and analyze data for comparison
Identify differences in performance and determine sources of those differences
Incorporate benchmarks into performance scorecards
Question 8
2 / 2 pts
Process engineering seeks to increase the number of hand-offs in a process.
True
False
Question 9
2 / 2 pts
Major opportunities to improve processes include which of the following?
Decreasing use of statistical analyses that divert resources from patient care
Adding steps in a process to validate data gathered at earlier steps and increase accuracy
Increasing variability in performance over time
Increasing throughput or capacity with little or no change in inputs
Question 10
2 / 2 pts
The process of crafting operational strategy include all of the following except:
Analyze operations and environment
Generate tactical alternatives
Deploy strategies
Measure, benchmark, review and adjust
Question 11
2 / 2 pts
Although Lean and Six Sigma are different from each other, combining their use in process improvement
can be useful.
True
False
Question 12
2 / 2 pts
Which of the following components of the cycle time in a healthcare process represents the largest
amount of waste?
Idle time
Process time
Transition time
Wait time
Question 13
2 / 2 pts
Which of the following is a factor that causes projects to fail?
Managers having to juggle multiple priorities
Delays and excessive implementation times
Employment of rapid prototyping methods
Conservative cultures that minimize risk
Question 14
2 / 2 pts
SWOT analysis should not be a part of operational planning and is more useful in price setting for
budgets.
True
False
Question 15
2 / 2 pts
Documenting the current process in a hospital helps to find opportunities for reducing steps,
interactions, decisions, and length of a process.
True
False
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