BUSI 472 Quiz 8
compliance orientation
Creates order by requiring employees to identify with and
commit to specific required conduct.
values orientation
Strives to develop shared values.
codes of conduct
Formal statements that describe what an organization
expects of its employees.
code of ethics
Comprehensive and consists of general statements,
sometimes altruistic or inspirational, that serve as
principles and as the basis for rules of conduct
statement of values
Serves the general public and also addresses distinct
groups such as stakeholders
ethics officers
Responsible for managing their organizations' ethics and
legal compliance programs
True
True or False: Ethics programs help sensitize employees
to potential legal and ethical issues within their work
environments
ethical, legal, ethics, programs, history, culture,
industry
To promote ___________ and __________ conduct,
organizations should develop _________ ______________,
establishing, communicating, and monitoring ethical
values and legal requirements that characterize the firm's
___________, ___________, ____________, and operating
environment.
employees, behaviors
Without ethics programs and uniform standards and
policies of conduct, it is difficult for _______________ to
determine what __________________ a company deems
acceptable
False
True or False: A company doesn't really need an effective
ethics program to ensure employees understand its
values and comply with its policies and codes of conduct
legally enforced penalties and negative public
reaction
An ethics program should help reduce the possibility of
_____________ ____________ _____________ and ______________
___________ _______________ to misconduct.
True
True or False: The main objective of the Federal
Sentencing Guidelines for Organizations is to encourage
companies to assess risk and then self-monitor and
aggressively work to deter unethical acts and punish
unethical employees
True
True or False: Ethics programs are organizational control
systems that create predictability in employee behavior
codes of conduct or formal statements
Most companies begin the process of establishing
organizational ethics programs by developing _________
___ _____________, or _________________ ________________
that describe what an organization expects of its
employees
True
True or False: Without uniform policies and standards,
employees have difficulty determining what qualifies as
acceptable behavior in the company
1. compliance orientation
2. values orientation
What are the to orientations of control systems?
False
True or False: Having a high-level manager or committee
responsible for an ethical compliance program can hinder
its administration and oversight
- assessing the needs and risks to be addressed in
an organization-wide ethics program
- developing and distributing a code of conduct or
ethics
- conduction training programs for employees
- establishing and maintaining a confidential
service to answer questions about ethical issues
- making sure the company is complying with
government regulations
- monitoring and auditing ethical conduct
- taking action on possible violations of the
company's code, and reviewing and updating the
code
What are ethics officers responsible for?
True
True or False: Successful ethics training is important in
helping employees identify ethical issues and in providing
them with the means to address and resolve such issues
- the firm's policies and expectations
- available resources
- support systems
- designated ethics personnel
- relevant laws and regulations
- general social standards
What does ethics training seek to inform employees
about?
operations
Top executives must communicate with managers at the
_________________ level and enforce overall ethical
standards within the organization
- by observing employees
- performing internal audits and surveys
- instituting reporting systems
- conducting investigations
- external audits and review
What are some of the ways that compliance with the
company's ethical code and standards can be assessed?
Corrective action
involves rewarding employees who comply with company
policies and standards and punishing those who do not
True
True or False: Consistent enforcement and disciplinary
action are necessary for a functioning ethical compliance
program
by designing actives that achieve organizational
objectives using available resources given existing
constraints
How can ethical compliance be ensured?
- failing to answer fundamental questions about
the goals of such programs
- not setting realistic and measurable program
objectives
- failing to have senior management take
ownerships of the ethics program
- developing program materials that do not
address the needs of the average employee
- transferring an American program to a firm's
international operations
- designing an ethics program that is little more
than a series of lectures
What are some common mistakes firm's make in
implementing ethics and compliance programs?
want to be a good
Although an ethics program should help reduce the
possibility of penalties and negative public reaction to
misconduct, a company must _______________ corporate
citizen and recognize the importance of ethics to
successful business activities.
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