BUSI 472 Business Etiquette 2015.pdf

How does proper business

etiquette effect

Organizational outcomes?

BUSINESS ETIQUETTE

Liberty University

BUSI 472

Courtney Poole

March 31, 2015

Proper Behavior in the Workplace

•An organization with a polite and respectful staff is likely

to be a more cohesive, productive, and ultimately

successful.

•Rude behavior has become more common in the

workplace. This improper behavior, and poor business

etiquette has caused poor performance within an

organization (Crampton).

Proper Business Dress

•Vis ual appearance does make an impact in today’s

society.

•The appropriate dress may depend on a company’s

culture and who you are working with.

•A well polished look shows appropriate respect for clients

and co-workers.

•

It is important to remember that as an employee, you

should represent the organization well through proper

dress (Schrijver).

Positive First Impressions

• Make eye contact.

• Firm hand shake.

• Be alert.

• Avoid value judgments.

•Know names and titles (Quast).

Guest Etiquette

•A friendly and responsive attitude is important when the

organization welcomes visitors ,such as CEOs and VIPs

(Giang).

BIBLICAL reference

1 PETER 2:18

Servants, be subject to your masters with all respect, not

only to the good and gentle but also to the unjust (ESV).

As Christians working for any organization, it is important

to remember to respect those placed in authority over us

in the workplace.

References

Crampton, S. M. & Hodge, J. (2008). Rudeness and Incivility in the Workplace.

Journal of Leadership, Accountability and Ethics, 41-48. Retrieved From.

http://www.na-businesspress.com/JLAE/crampton.pdf.

Giang, V. (2013). 15 Business Etiquette Rules Every Professional Needs to

Know. Entrepreneur. Retrieved from.

http://www.entrepreneur.com/slideshow/227655

Schrijver, A. (2013) Etiquette Rules for Dress in a Business Environment. Chron.

Retrieved from http://

work.chron.com/etiquette-rules-dress-business-environment-4737.html

The Holy Bible (English Standard Version). Wheaton, Illinois: Crossway, 2007.

Quast, L. (2013). 5 Tips To Create A Positive First Impression. Forbes. Retrieved

From http://www.forbes.com/sites/lisaquast/2013/09/09/5-tips-to-create-a-positive-

first-impression/.

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