Running head; RESOLVING FOOD RECALL 1
Resolution of Food Recall at Wegmans
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RESOLVING FOOD RECALL 2
Resolution of Food Recall at Wegmans
Product recall is when a customer returns a product to the production store, due to
unfulfilled customer satisfaction. Returning the product may be due to safety issues like the
product going bad or it has harmful effects on the users. Wegmans is a food chain company that
produces foods of various kinds for consumption. The store had been facing food resolve and
therefore worked out strategies to reduce the incidence. Food resolve can have a bad reputation
on the store since if it happens regularly, the company will get negative reviews from the
customers and this will reflect on the sales and revenue as well. The company has therefore been
cautious when a customer returns food, giving an option of replacement or a refund. The
returned product is taken back to the kitchen for review by the special team.
To effectively manage food resolve, the company has made two steps. The first one is to
maintain a strict production schedule, and having a well-rounded leadership looking over the
area of operations management. A strict production means that the food they produce is free of
any harmful effect on the customers. When a food is made, its nutritional content is rationed to
strictly match the required standards. For instance, when a doughnut is made and the
carbohydrate is to be maintained at 44%, the company ensures that this level is maintained and at
no incidence should they go over or under (FDA 2018). There are those customers with
reactivity symptoms when the levels are changed, like the diabetic individuals who should not
take many sugars. When the carbohydrate level is surpassed, these people would be affected and
the company does not want to risk its brand name.
Besides, the company makes every effort to ensure that the food they produce s not
exposed to any harmful substance during the production process. Foods can be exposed to
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harmful substances when the production area is not clean, or the conditions of production are not
sufficiently met. Before a production process, the management ensures that the area of
production is thoroughly cleaned and freed of any substance that causes a harmful effect.
Besides, conditions for maintaining fresh stay of the foods are met, like keeping a favorable
temperature for the meat to stay fresh (FDA 2018).
The leadership of the company is also up to the task to ensure that the production
proceeds swiftly as planned. The employees are kept up to the task and everyone at their own
department. In case there is a report on recall, and analysis done on the food, with the results
achieved it would be easy to identify the sector in which the problem accrued (Cnycentral.com
2018). The management would then make sure that the mistake is corrected and efficient
production continues.
The second strategy the company employs ids the inventory management. Foods can go bad due
to too many stock preset. The food store ensures that the stock is properly managed and that they
are disposed of before their expiry date. It is a hard task for the management to keep the audits
right and make sure that the stock doesn’t supersede the demand. When there is more production
than necessary, the stock will be in excess and some foods might go bad before they are sold.
This can lead to a food recall. Besides, will lower production than demand, customers will not be
fully supplied and complain can result. Some foods that can be managed by modifying the
temperature are kept to prevent them from going bad. With these strategies, Wegmans has
resolved most of their food recalls and become one of the most successful companies.
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References
FDA (2018). First Source Issues Allergy Alert on Undeclared Peanuts in Wegmans 9 Oz Yogurt
Raisins. Retrieved from https://www.fda.gov/Safety/Recalls/ucm602888.htm
Cnycentral.com (2018). Pet snacks sold at Wegmans recalled for potential chemical
contamination. Retrieved from http://cnycentral.com/news/local/pet-snacks-sold-at-
wegmans-recalled-for-potential-chemical-contamination
