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Question 1
0 out of 1.11111 points
The definition of quality provided by the Institute of Medicine is the most widely accepted
definition of health care quality. Which of the following are NOT parts of the definition?
Selected Answer: All of these are aspects of the IOM definition of health care quality.
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Question 2
0 out of 1.11111 points
Flowcharting is a quality improvement technique used for:
Selected Answer: Process analysis
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Question 3
0 out of 1.11111 points
Avedis Donabedian defined health care quality as having which of the following components?
Selected Answer: None of these are correct.
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Question 4
1.11111 out of 1.11111 points
What is the role of the manager in the strategic planning process?
Selected Answer: All of these are correct.
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Question 5
0 out of 1.11111 points
Within the FOCUS-PDCA model, the letter U represents:
Selected Answer: Finding a process to improve
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Question 6
1.11111 out of 1.11111 points
The term “effectiveness of clinical care” can be addressed with which of the following
questions?
Selected Answer: Are the right things done?
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Question 7
1.11111 out of 1.11111 points
“The right service is provided badly and an avoidable complication reduces the benefit the
patient receives” is the definition of which of the following terms?
Selected Answer: Misuse
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Question 8
1.11111 out of 1.11111 points
employs a structured process called DMAIC, which stands for Define, Measure,
Analyze, Improve, and Control.
Selected Answer: Six Sigma
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Question 9
1.11111 out of 1.11111 points
The “failure to provide a service whose benefit is greater than its risk” is the definition of
which of the following terms?
Selected Answer: Underuse
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Question 10
1.11111 out of 1.11111 points
A “health service [that has] risks [that] outweigh its benefits” is the definition of which of the
following terms?
Selected Answer: Overuse
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Question 11
1.11111 out of 1.11111 points
Which of the nine Baldrige Award criteria ties impacts on and ties together all of the other
criteria?
Selected Answer: Measurement, Analysis, and Knowledge Management
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Question 12
1.11111 out of 1.11111 points
Which of the following is not included in the definition of Continuous Process Improvement
(CQI)?
Selected Answer: Structure focus
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Question 13
0 out of 1.11111 points
Whatever the quality improvement approach, what key concept(s) is/are common between
each approach?
Selected Answer: Measuring processes and outcomes
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Question 14
1.11111 out of 1.11111 points
The Institute of Medicine publication entitled "To Err is Human" reported that between
and people die each year from medical errors.
Selected Answer: 44,000; 98,000
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Question 15
1.11111 out of 1.11111 points
Good measurement requires all of the following except:
Selected Answer: Measurement variation
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Question 16
1.11111 out of 1.11111 points
Ideally, who should provide input in the development of the strategic plan?
Selected Answer: All of these are correct.
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Question 17
0 out of 1.11111 points
The Baldrige Award features nine criteria arranged in a structure-process-outcome framework.
Which of the following is NOT a structural aspect of quality in the Baldrige Award criteria?
Selected Answer: All of these are structural aspects of the Baldrige Criteria.
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Question 18
1.11111 out of 1.11111 points
During the early 1980s, the Hospital Corporation of American (HCA) created the most
commonly used quality improvement framework in the health care industry; it is called the:
Selected Answer: FOCUS-PDCA Model
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Question 19
1.11111 out of 1.11111 points
Statistical Process Control focuses on controlling:
Selected Answer: Variation
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Question 20
0 out of 1.11111 points
“To Err is Human” examined the high rate of medical errors in U.S. hospitals; such errors are
due to which of the following?
Selected Answer: None of these are correct.
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Question 21
1.11111 out of 1.11111 points
What do the four letters in the PDCA Model represent?
Selected Answer: Plan-Do-Check-Act
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Question 22
0 out of 1.11111 points
Why is the development of tactical plans important?
Selected
Answer: Tactical plans answer the who, what, when, where, and how questions of
strategy implementation.
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Question 23
1.11111 out of 1.11111 points
Which of the following quality improvement techniques helps to identify and organize the
possible cause for a problem in a structured format?
Selected Answer: Fishbone diagram
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Question 24
1.11111 out of 1.11111 points
Who introduced the concepts underlying Statistical Process Control?
Selected Answer: Walter Shewhart
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Question 25
0 out of 1.11111 points
Which of the following is not a potential barrier to successful execution of a strategic plan?
Selected Answer: All of these are potential barriers
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Question 26
1.11111 out of 1.11111 points
“The Dartmouth Atlas of Health Care” documents what aspect of health care?
Selected
Answer: Wide variation in medical practices which cannot be explained by illness
severity or patient preference
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Question 27
0 out of 1.11111 points
Which aspect of quality does CQI focus upon to improve quality?
Selected Answer: None of these are correct.
Wednesday, September 9, 2020 5:32:56 PM EDT
