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Healthcare Management Research Project: Final Assignment
Caitlin Gervais
BUSI311: Introduction to Healthcare Administration (D01)
Due Date: November 27, 2023
Professor Blackard
The medical industry must develop to meet new requirements and offer care as the world
evolves. Every citizen in the United States' physical and economic health is dependent on the
healthcare business. Healthcare professionals have a critical role in enacting and implementing
regulations, as well as keeping the system working smoothly. When patients receive high-quality
treatment in healthcare, it can assist in avoiding illnesses and enhance their quality of life. These
enhancements seek to reduce medical errors, prevent illnesses and other issues, and make
patients happier. Quality healthcare can be defined in a variety of ways, but there is a growing
consensus that quality health services should be effective, safe, and people-centered. The
enhancement of healthcare quality can benefit patient lives, which is why it is critical to
understand how to improve quality treatment.
To begin, one method to increase treatment quality is through patient-centered care. If
you're wondering what patient-centered care is, it focuses on the patient and the individual's
specific healthcare requirements. The purpose of patient-centered health care is to encourage
individuals to become active partners in their care. In an article titled Patient-centered
Healthcare: Transforming the Relationship Between Physicians and Patients, the author
declares, "To be more patient-centered, health services need to focus on what is most important
to patients, by focusing on individual health needs" (Eldo E. Frezza, 22). This explains why,
before healthcare practitioners can begin to improve healthcare delivery, they must first learn
how to include the patient. Healthcare workers must learn not just how to include the patient, but
also how to be there for their patients. Professionals must learn how to include the patient before
they can begin to improve health care, according to the National Library of Medicine: The
Practice of Patient-Centered Care, "Patient-centered care also requires that the health care
provider become a patient advocate and strive to provide care that not only is effective but also
safe" (April Reynolds). For them to operate together, the beginning of an age of client- and
patient-centered healthcare must be focused on a genuine concern for patients and a dedication to
care. The Bible also speaks a lot about the importance of tender care, not just for ourselves but
also for others. This is stated in Philippians 2:3-4, "Let nothing be done through selfish ambition
or conceit, but let each esteem others better than himself. Let each of you consider not only his
interests but also the interests of others" (NKJV). This verse demonstrates that we must not only
care for ourselves but also others around us. Informing patients on how to be more self-aware, as
well as providing them with the skills to better comprehend what they require, will assist them in
living healthier lifestyles, which will not only benefit the patient but also enhance the quality of
treatment.
Additionally, technology can be used to improve treatment quality. As we all know,
technology is playing a big part in every aspect of life at the moment, but notably in the
healthcare sector. Using technology to digitize healthcare procedures has the potential to promote
uniformity and efficiency in the healthcare context. Patients having portals to examine crucial
health information is one example of this. According to a textbook titled Information Technology
for Patient Empowerment in Healthcare, "portals comprise a collection of online tools and
resources offered by providers as a service to their patients and a means of involving them more
directly in the healthcare process" (Maria Adela Grando, Ronen Rozenblum, David W. Bates, p
94). This demonstrates how technology is always growing; in the healthcare system, there are
patient portals that are multifunctional and multi-purpose. These technologies adjust to changing
conditions in technology, legislation, and patient and provider expectations and experiences.
Technology not only has the power to boost uniformity and efficiency in the healthcare
environment, but it also can improve the patient experience. According to a textbook titled
Information Technology for Patient Empowerment in Healthcare, "technology, on the other hand,
is poised to give patients the tools they have long desired in healthcare to improve their
experience throughout the care continuum..." (Maria Adela Grando, Ronen Rozenblum, David
W. Bates, pg 128). Patients can have a better experience with healthcare experts as technology
advances. As technology improves in the healthcare system, so does the quality of treatment for
patients.
Furthermore, equal treatment is the ultimate strategy for improving treatment quality of
care. When people are given the same opportunity to achieve a certain goal while certain factors
are in place, this is referred to as equitable treatment. When patients are not treated fairly, their
care suffers. Improving Health-Care Quality: Case Studies with JMP A case study on the
underuse of hip replacement surgery in Hispanic patients over the age of 65 was undertaken,
which revealed that "less than one-third of Hispanic patients of the same age are as likely as non-
Hispanic whites of the same age to undergo total hip replacement..." (Mary Ann Shifflet, pg 3).
This demonstrates that there was inequitable treatment due to prejudice, and effective care was
not provided to reduce pain and enhance physical function, and quality of life in patients with
severe osteoarthritis. According to Patient Safety and Quality Improvement in Healthcare: A
Case-Based Approach, "quality improvement initiatives fail, or are not sustained, primarily due
to a lack of appreciation of the importance of culture" (Rahul K. Shah, Sandip A. Godambe,
2019). Some patients may not be receiving appropriate care due to their culture or beliefs, which
is deemed inequitable treatment. The Bible talks about how we are all equal as individuals. This
is demonstrated in Galatians 3:28, "There is neither Jew nor Greek, slave nor free, male nor
female; for you are all one in Christ Jesus" (NKJV). The verse indicates that under God, we are
all equal regardless of the situation, and so we should all be treated similarly, particularly in
terms of quality of care. When dealing with patients, fair treatment must be considered to
increase care quality.
In the end, the extent to which health services for people and populations boost the
likelihood of desired health outcomes is referred to as care quality. When top-notch medical
services are effective, safe, and people-centered, this is referred to as quality care. Improving
healthcare quality can save lives, which is why it is vital to understand how to improve quality
treatment. When there is patient-centered care, technology, and equal treatment, the quality of
care can improve.
References
Frezza, Eldo E. (2020) Patient-centered Healthcare: Transforming the Relationship Between
Physicians and Patients
https://read.kortext.com/reader/pdf/550910/ii
April Reynolds (2009) National Library of Medicine: The Practice of Patient-Centered Care
https://pubmed.ncbi.nlm.nih.gov/19901351/
Maria Adela Grando, Ronen Rozenblum, David W. Bates (2015) Information Technology for
Patient Empowerment in Healthcare
https://ebookcentral.proquest.com/lib/liberty/reader.action?docID=1609435
Mary Ann Shifflet (2020) Improving Health Care Quality: Case Studies with JMP
https://permanent.fdlp.gov/LPS110050/LPS110050/www.ahrq.gov/news/qualfact.pdf
Rahul K. Shah, Sandip A. Godambe (2019) Patient Safety and Quality Improvement in
Healthcare: A Case-Based Approach
https://link.springer.com/book/10.1007/978-3-030-55829-1
Phillippians 2:3-4 (NKJV)
https://www.biblegateway.com/passage/?search=Philippians%202%3A3-4&version=NKJV
Galatians 3:28 (NKJV)
https://www.biblegateway.com/passage/?search=Galatians+3%3A28&version=NKJV
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