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lecture notes busi 240
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communication
process by which information is transmitted and understood between two or more people
emotional contagion
the nonconscious process of "catching" or sharing another person's emotions by mimicking that
person's facial expressions and other nonverbal behavior
grapevine
an unstructured and informal communication network founded on social relationships rather
than organization charts or job descriptions informaion
overload
a condition in which the volume of information received exceeds the persons capacity to
process it
management by wandering around
a communication practice in which executives get out of their offices and learn from others in the
organization through face-to-face dialogue
media richness
the medium's data-carrying capacity; that is, the volume and variety of information that can be
transmitted during a specific time
persuasion
using facts, logical arguments and emotional appeals to change another person's beliefs and
attitudes usually for the purpose of changing the person's behavior
social media
digital communication channels that enable people to collaborate in the creation and exchange
of user generated content
social presence
the extent to which a communication channel creates psychological closeness to others,
awareness of their humanness and appreciation of the interpersonal relationship
synchronicity
the extent to which a communication channel requires or allows both sender and receiver to be
actively involved in the conversation at the same time (synchronous) or at different times
centrality
a contingency of power pertaining to the degree and nature of interdependence between the
power holder and others
charisma
a personal characteristic or special "gift" that serves as a form of interpersonal attraction and
referent power over others
coalition
a group that attempts to influence people outside the group by pooling the resources and power
of its members
countervailing power
the capacity of a person, team, or organization to keep a more powerful person or group in
exchange relationship impression
management
actively shaping through self-presentation and other means the perceptions and attitudes that
others have of us
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influence
any behavior that attempts to alter someone's attitudes or behavior
incoluation effect
a persuasive communication strategy of warning listeners that others will try to influence them in
the future and that they should be wary of the opponents arguments
legitimate power
an agreement among organizational members that people in certain roles can request certain
behaviors of others
Machiavellian values
a personality trait of people who demonstrate a strong motivation to achieve their own goals at
the expense of others
norm of reciprocity
a felt obligation and social expectation of helping or otherwise giving something of value to
someone who has already helped or given something to you
organizational politics
the use of influence tactics for personal gain at the perceived expense of others and the
organization
persuasion
use of facts, logical arguments, and emotional appeals to change another persons beliefs and
attitudes, usually for the purpose of changing the persons behavior
power
the capacity of a person, team, or organization to influence others
referent power
