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Global Pandemic
Working Remotely
I think the most obvious change in organizations and the workplace is the workplace
itself. If you were to look back ten years ago, I am sure none of us would have thought a lot of
jobs could be done from home. In the past for a traditional office job, people would go to the
office Monday through Friday for 40 hours of work. No one would have dreamed of waking up,
grabbing a cup of coffee from their own kitchen, grabbing their laptop, sitting down on their own
couch and starting their workday. Remote work would have been a dream ten years ago and now
has become a reality for many during the global pandemic and, for some, has become a
permanent reality in some companies. In the last three years, there has been a massive shift in
where people are doing their work. There have been some industries, like health care and first
responders, that need to be in a particular place to do their work. But other in professions, the
work that requires someone to go out could be adjusted to be able to be conducted in new
locations, like the staff member homes. That transitions for some businesses had to be carefully
executed. Most people could continue using their phones the same with no extra assistance, but
Deaf people depend on Video Relay Service (VRS) to make calls. VRS is an interpreter in a call
center that interprets the call to the Deaf person and lets the person who can hear know what the
Deaf person is signing. If that organization had to shut down, they would cut off a vital line of
communication for Deaf people. The Federal Communications Commission governs this service
and because of those outside forces, the companies that provide these services have to take extra
aspects or dynamics into consideration when deciding where and how to continue to provide the
service(s). Having to pivot, like the pandemic, was never considered at length in the past and
unless working remotely was often allows because of a particularly unique situation. A
substantial learning curve in relation to this work shift was having staff utilize technology.
Businesses force staff to learn new skills that they may not have needed ever to use, which also
showed that it could be done as well (Hull et al., 2022).0
Flexibility
Having flexibility is crucial for the workplace currently. Being flexible was highlighted
when the global pandemic began, which makes me think of the natural system and how there is a
framework to follow that can be adjusted as needed (Scott & Davis, 2016). I am sure there were
many rules in these companies or processes that had been followed for years that needed to be
reevaluated because of the global pandemic. Some of these companies may have had a rational
system in place but needed to adjust aspects and then, once changes were in place, go back to
being a rational system. So, for a brief time, those organization may have become a natural
system or even possibly an open system. The companies that are providing interpreting for Deaf
people via Video Relay Service (VRS) in order for the Deaf to make phone calls are typically a
rational system kind of business. VRS has to follow Federal Communications Commission rules
and regulations, which are very regulated and strict. However, being flexible but still adhering to
the Federal Communications Commission rules to make sure the Deaf community still had that
vital communication in a world no one recognized was essential. That kind of company would
shift from a rational system to a natural one until how they can figure out how to conduct
interpreting the phone calls and after the world resumes life after a pandemic, they will likely go
back to a rational system. One interesting outcome I read about the staff working remotely made
them become better leaders because they had to have self-leadership when working on their own
(Costantini & Weintraub, 2022). Having leadership skills is a beneficial trait to possess, so the
added benefit of working from home and having to lead themselves at times is excellent. This
skill will be transferable to so many other areas of the employees work and/or personal life.
Organizations being flexible in relation to the location of work can be done and has given some
freedom to the workforce. Possessing this freedom in the workforce, in turn, added to job
satisfaction (McBeath et al., 2020).00
Bible Perspective
When looking at the Bible and God's view on being flexible, it is something he desires
from us. He says we should have our plans but know he may have other plans for us to follow
showing that "The mind of a man plans his way, but the Lord shows him what to do" (Proverbs
16:9, New Living Translation). Society and individuals need to be open to the ideas of alternate
plans. God's plans for us will always be better for us than our own and if we are not able to
understand and follow that, our relationship will be strained. However, this idea can be
transferable to the workplace. Being flexible can be looked at as being a team player and it will
also show us the bigger picture in the workplace and our relationship with God. God is our
leader, and we need to be ready and be flexible when he leads in other directions. In the
workplace, we have leaders and need to be flexible when they lead in other directions. We are
also leaders in the workplace, and we want those we are leading to be flexible and follow us
where we lead.0
The way we do work and where has been a significant change in the workforce in the last
few years. This has forced us to be flexible, develop leadership skills, and rely on others to know
what to do and how. Flexibility translates in individuals’ personal lives and their workplace. The
aspects mentioned above are things we need to know how to do and how to show others. In some
ways, we were fortunate that we were able to learn from the global pandemic, even if it was
forced. This radical change in society allowed a greater understanding, especially in the
workplace.
Out of Office
In the past, the typical office job was Monday through Friday, nine to five, 40 hours a
week. Now with email, teleconferencing, smartphones, laptops, and more has drastically changed
the traditional view of a workweek. We don't get the "out of office" bounce back message as
much as we did in the past when sending an email to someone. Currently, we can send files to
others, create and edit documents and team build with others all on our smartphones. Those tools
have blurred the line between work life and clocking out more than ever. We have even started to
use social media applications to handle work related dynamics. Sometimes this “no longer out of
office” ideals has been established by the employer. At other times, it is because we struggle
with establishing the boundaries. People often feel like they need to get ahead in the workplace,
and be available 24/7, which may have negatively impacted balancing work life and personal
life. The blurred line has become even worse with so many people working from home because
of COVID. Having no boundaries between work and home has also spilled over into negative
feelings in the family life (Eby, 2022). There have been studies looking at the effects of the
blurred lines between work and personal life and they have shown that there are adverse
outcomes to the goals of the family when there are no clear boundaries between work and family
(Hunter et al., 2017). These blurred lines then fosters negative feelings within the family about
the person's work. If we even look at our own family and friends, many of them are attached to
their phones. The trickle-down effect can be catastrophic if the family together does not come up
with and establish boundaries. Not having clear lines has negative consequences in the work
world and the homelife. The effectiveness in the workplace can suffer along with effectiveness at
home (Wepfer et al., 2017). This can have such an impact on so many things in life. When the
boundaries are made, there comes a feeling of order and role expectations. I said that the family
needs to come up with these boundaries because the person that is blurring the line between work
and family may have different expectations, which is why it needs to be a family together to
decide the boundaries, so everyone is on the same page. There is a dilemma for the person
wanting to be productive all the time and also be present when they are home. This has taken an
even more dramatic effect with the global pandemic moving many people to work from their
homes. In many homes, there were no lines drawn between work and home. Now, the dining
room has become a home office. People need to be careful that the blurred line does not become
the new normal. Learning to balance work and home life can lead to less stress. First, it is
essential to start in the home to find out what the boundaries need to be. Next, individuals need
to go to their supervisor to establish with them so they are aware of expectations. Supervisors
may understand, or they may explain their expectations. However, this means many individuals
may need to limit themselves to working certain hours, so their employees, supervisors and
customers know when they are available. Learning the skills to know what boundaries need to be
set between life and work is essential. To go along with that, it is also important to establish them
with your family, employees, and customers (Ma et al., 2021). One other area this could be a
transition issue is the single demographic starting out in the workplace and those working at all
hours of the day trying to get ahead. Those individuals may have now started a family, and they
need to shift to a more balanced life, which could be challenging. If balance is not established, it
will become a bigger issue in the future.0
Bible Perspective
When we look to the Bible, there are areas where boundaries are talked about and it talks
about setting them and having them. The Bible states that "He makes peace within your walls.
He fills you with the best grain" (Psalm 147:14, New Living Translation). This is one way to
look at boundaries and how having them is a good thing because of the good that comes from
them. I really like when Matthew says "Let your yes be YES. Let your no be NO. Anything more
than this comes from the devil" (Matthew 5:37, New Living Translation). We can often over
complicate our boundaries by trying to explain away or provide excuses for when we are laying
out boundaries with others. When we decide what our limitations are it is essential that we
ensure that we are standing firm in the boundaries we have set in place. We can also look at
boundaries as a way of self-control which can be noted in Titus, "We are taught to have nothing
to do with that which is against God. We are to have nothing to do with the desires of this world.
We are to be wise and to be right with God. We are to live God-like lives in this world" (Titus
2:12, New Living Translation). We need to control our actions and one way of controlling our
actions is by having and communicating our boundaries with other people in our lives, whether
they are friends, families, or colleagues. When we are not keeping tabs or reevaluating the lines
we have established, we can end up losing sight of the goals we have set for ourselves, our
families, our careers and our relationship with God. Additionally, another perspective is
establishing boundaries protect us from others who may not necessarily wish us harm, but have
the potential to derail the boundaries we have set in place. We can keep with the path we want
for our lives when we follow the lines we have made. Furthermore, our lines may also keep those
outsides of our boundaries because we do not want them to interfere with our life goals. It is like
we are establishing our life rules, moto and lines, and if others wish to be a part of it, they need
to respect those boundaries.
References
Costantini, A., & Weintraub, J. (2022). The benefits of being proactive while working remotely:
Leveraging self-leadership and job crafting to achieve higher work engagement and task
significance.0Frontiers in Psychology,013. https://doi.org/10.3389/fpsyg.2022.8337760
Eby, L. T. (2022). Reflections on the Journal of Applied Psychology in times of change.0Journal
of Applied Psychology,0107(1), 1–8. https://doi.org/10.1037/apl00010000
Holy Bible new living translation. (2021). DaySpring; Candace Cameron Bure
Hull, K., Graham, L., Harrison, N., & Forster, A. (2022). Working remotely to deliver research
in care homes in a pandemic.0Physiotherapy,0114.
https://doi.org/10.1016/j.physio.2021.12.0690
Hunter, E. M., Clark, M. A., & Carlson, D. S. (2017). Violating work-family boundaries:
Reactions to interruptions at work and home.0Journal of Management,045(3), 1284–1308.
https://doi.org/10.1177/01492063177022210
Ma, E., Wang, S., Wang, D., Liu, A., & Kim, M. (S. (2021). When work and life boundaries are
blurred—P2P accommodation hosts’ work-life integration and consequences.0International
Journal of Hospitality Management,099, 103074.
https://doi.org/10.1016/j.ijhm.2021.1030740
McBeath, A. G., Plock, S., & Bager‐Charleson, S. (2020). The challenges and experiences of
psychotherapists working remotely during the Coronavirus* pandemic.0Counselling and
Psychotherapy Research,020(3), 394–405. https://doi.org/10.1002/capr.123260
Merida, T., Platt, D., & Akin, D. L. (2015).0Exalting jesus in 1 and 2 kings. B & H Publishing
Group.0
Scott, W. R., & Davis, G. F. (2016).0Organizations and organizing rational, natural, and open
system perspectives. Routledge, Taylor & Francis Group.0
Wepfer, A. G., Allen, T. D., Brauchli, R., Jenny, G. J., & Bauer, G. F. (2017). Work-life
boundaries and well-being: Does work-to-life integration impair well-being through lack of
recovery?0Journal of Business and Psychology,033(6), 727–740.
https://doi.org/10.1007/s10869-017-9520-y0
Response 1
Larissa Moore
Larissa, I enjoyed reading your post. I also touched on technology being how organizations
have changed over the years. I talked about how now that we have so many different kinds of
technology that, we are living in a culture where there is no longer an "out of office" mentality. I
also highlighted how the typical work environment has changed because of technology. Looking
back at the last three years, so many people were able to work from home because of
technological advancements. Your thoughts on how organizations need to be adaptable and agile,
employing creative strategies to maintain and sustain to appeal to consumers' ever-evolving
needs were great. It seems like every day, there is new technology coming out to stay relevant in
the business world. When we even look at ourselves and how many get the new iPhone every
year is crazy. The funny thing is I am one of those people, but I have a loophole, my job gives
me one every year. But businesses have the dilemma of new technology, and do they get in on
the ground floor or wait to see if the tech proves itself.
One thing organizations need to make sure they are doing is staying up to date and
understanding in the world of technology that would be useful in their industry. Knowing how to
implement the right technology at the right time is very important to stay relevant. It can also
provide the best service, product or experience for your consumers. Another thing is how much
of a benefit the convenience of technology can be none one side. On the other side that,
convenience can make work life and home life be blurred. Knowing how to balance that is
important. But also important is learning as much as you can so you can reach out to more
people. That convenience also allows you to connect with people you couldn't before because the
consumers also have the technology to see more things and learn more things. If we adapt to
technology changes and updates, we could have growth and a new area of profitability (Linton &
Solomon, 2017). Technology is also a help to keep business alive. When we look at COVID and
how much it impacted the business world, there are many companies and nonprofits that would
not have survived if it wasn't for technology. There were so many things put into play to have
staff work from home. Laptops, smartphones, and new applications organizations had never
heard of before. Before COVID, I wondered how many people knew about Zoom Video
Communications, Inc. and its application? I know for myself I had to have many doctor's
appointments, even at the start of COVID. I had been recovering from reconstructing surgeries
due to cancer. The medical field could not use the traditional Zoom program/app. They needed to
find a more encrypted program because of the Health Insurance Portability and Accountability
Act (Spyropoulos et al., 2020). Before COVID, telemedicine was unheard of in most places. It
was only utilized at 8% in the United States prior to 2020 (Kludacz-Alessandri et al., 2021). For
myself, I was incredibly thankful for them embracing new technology and learning. It allowed
me to stay safe in my own home at the beginning of COVID. We did know really know much
about COVID in the beginning, and it allowed medical patients peace of mind to conduct still
those doctors' appointments where it was not required to actually go into the office and see the
doctor physically. This was huge in the medical community and its patients. It is always good to,
at the minimum, stay up to date on the technologies available in our field of work, so we are able
to implement them swiftly.
References:
Kludacz-Alessandri, M., Hawrysz, L., Korneta, P., Gierszewska, G., Pomaranik, W., & Walczak,
R. (2021). The impact of medical teleconsultations on general practitioner-patient
communication during COVID- 19: A case study from Poland.0PLOS ONE,016(7).
https://doi.org/10.1371/journal.pone.02549600
Linton, J. D., & Solomon, G. T. (2017). Technology, innovation, entrepreneurship and the Small
Business-Technology and innovation in small business.0Journal of Small Business
Management,055(2), 196–199. https://doi.org/10.1111/jsbm.123110
Spyropoulos, A. C., Levy, J. H., Ageno, W., Connors, J. M., Hunt, B. J., Iba, T., Levi, M.,
Samama, C. M., Thachil, J., Giannis, D., & Douketis, J. D. (2020). Scientific and
Standardization Committee Communication: Clinical Guidance on the diagnosis,
prevention, and treatment of venous thromboembolism in hospitalized patients with Covid‐
19.0Journal of Thrombosis and Haemostasis,018(8), 1859–1865.
https://doi.org/10.1111/jth.149290
Response 2
Dawn Moore
Dawn, I really enjoyed reading your post and learned a lot from it. Your thoughts about
organizational structure and how to use it to improve the employment relations were inciteful.
There are so many approaches that can happen with that. I am Deaf, and I know for me
implementing different communication strategies had been helpful for me in the workplace.
There was another place I was volunteering at where the majority of the staff members were
deaf. At this nonprofit, they had the staff using a subsidiary of Facebook called Workplace. This
was incredibly helpful for the three staff members that did not know American Sign Language
fluently to connect with the staff. The head of the Human Resources was one of the people that
did not know American Sign Language. Having the Workplace platform in place was helpful for
interactions with Human Resources to be less intimidating. The kinds of relations the
management and Human Resources have with the employees significantly impact the morale and
workplace culture. Leadership and management need to keep a positive culture in the workplace.
If they are able to do that and do it well, it can cut down workplace conflict, boost employee
morale and could increase the productivity of the company. One of the best ways to establish the
workplace culture is on day one for a new employee (Moktan, 2019). Don't treat that new person
as just a number. Make sure you get to know them and make sure they are set up for success on
day one. Make sure they know who else they can go to if you, as their leader, are not available.
Something simple to do is stay positive. Do speak ill of anyone or any department in the
organization. One thing for me that kept open communication with my leadership was those that
gave me both negative and positive feedback. Do not always just look to point out the bad in an
employee but provide them with a pat on the back as often as possible. I think one of the most
important things to ensure that there are good employee relations is making sure there is open
communication between leadership and the staff. Sometimes having open communication means
as leaders, we may need to learn how to better communicate. Having excellent communication
skills are ever changing. There will never be a time when we are done learning about
communicating or how to communicate. "Good communication is difficult to define because it is
situationally contingent" (Graves, 2021, p. 533). As the world is constantly changing,
communication approaches need to change with it as well. A study discussed that college
students are not learning adequate communication skills for the workplace. The employers are
not seeing their new employees coming into the workplace with having learned communications
skills in college that they need to be prepared to work in a formal workplace (Oliveri & McCulla,
2019). This issue is one of the reasons that makes learning and teaching communication skills
essential. We need to be looking for opportunities to learn how to communicate with other
cultures, abilities and languages. We also need to take into account that there are many forms of
communication. When deciding how we want to communicate to ensure a good workplace
culture, we need to keep in mind that verbally expressing ourselves may not impact the number
of people we need to reach. One scenario that I frequently encounter is the need to use several
different ways of communicating because I am Deaf. Most of the time, I can communicate via lip
reading, but it is not a perfect method. I am also able to speak for myself and do not depend on
an interpreter to voice what I am trying to say. I need leadership to think about more than
themself when trying to communicate with me.
References
Graves, C. G. (2021). Good communication revisited: Evaluative rhetorics and a disciplinary
commonplace.0Western Journal of Communication,085(4), 527–548.
https://doi.org/10.1080/10570314.2021.18875090
Moktan, A. (2019). Is growth improving employment quality in India? evidence of widening
subnational inequality.0The Economic and Labour Relations Review,030(2), 285–306.
https://doi.org/10.1177/10353046198452160
Oliveri, M. E., & McCulla, L. (2019). Using the occupational network database to assess and
improve English language communication for the workplace.0ETS Research Report
Series,02019(1), 1–17. https://doi.org/10.1002/ets2.122650
IGNORE BELOW
Holy Bible new living translation. (2021). DaySpring; Candace Cameron Bure
(Acts 17:30, New Living Translation)
Merida, T., Platt, D., & Akin, D. L. (2015).0Exalting jesus in 1 and 2 kings. B & H Publishing
Group.0
(Merida et al., 2015)
Scott, W. R., & Davis, G. F. (2016).0Organizations and organizing rational, natural, and open
system perspectives. Routledge, Taylor & Francis Group.0
(Scott & Davis, 2016)
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