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Product Involvement and Brand Familiarity 1
PRODUCT INVOLVEMENT AND BRAND FAMILIARITY
by [Name]
MKT 352 - Marketing Research
ASU
April 14, 2016
Product Involvement and Brand Familiarity 2
Product Involvement and Brand Familiarity
Introduction
Research Background
According to a report by McKinsey & Company (2015), media spending globally was
estimated to increase from GBP 1.165 trillion in the year 2014 to GBP 1.43 trillion in the year
2015. The digital share of the total advertising spending shall account for 49.95% by 2019.
Internet advertisements proliferation has dramatically decreased the effectiveness of traditional
advertising. According to some audience, advertising is irritating and annoying and this makes
them ignore advertisements in general. Due to this, marketers have attempted to generate new
marketing communication strategies that are less intrusive, thus, audience are less likely to
choose to avoid. Native advertising has been adopted in online media and despite the fact that it
was implemented some time back in offline marketing, there has been a rapid increase in online
marketing communication in the current years. To reduce the recurrence of deceptive
advertising, advertiser disclosures has been adopted.
Consumers increasingly interpret brand messages and texts through more complex and
immersive lenses, and product involvement guides what cognitive resources are allocated to
either thorough evaluation or more skimming heuristic shortcutting. High involvement means the
consumer tends to personally process symbolic cues more as relevant and raises the threshold for
persuasive success, and contextual cues for attitude change become richer (Nugroho et al, 2014,
p. 12). This means that attitude change durable attitude change requires marketers to pivot the
primary information presented from surface cues to value-laden information. Furthermore,
evidence exists that high involvement in event or sponsorship contexts enhances image transfer
effects in the younger demographic (Simoes & Agante, 2014, p. 540). That pattern would
Product Involvement and Brand Familiarity 3
suggest that practitioners should design experiential activations that scaffold meaning rather than
increasing exposure. Low involvement, on the other hand, facilitates recognition and resonance
on the affective level more easily, with familiarity serving as the dominant heuristic cue for
acceptance (Borgogno et al, 2015, p. 142). A more actionable version of this means that brands
with limited finances ought to focus on more repeated, low cost, low effort exposure to
associative memory. Interactive placements along with game environments shift the salience of
involvement by providing micro-tasks that temporarily increase cognitive effort and enhance the
encoding of brand attributes (Zhu & Chang, 2015, p. 22). This provides a lever of strategy: create
mechanics that elevate the level of transient involvement, so that even the least familiar products
are processed more deeply.
Familiarity with a brand changes one’s evaluative lenience and openness to innovation,
thus simultaneously having opposing impacts on persuasion results. Herm and Moller (2014)
argue that familiar products are often valued more highly because the recognition results in a
decreased cognitive risk perception, and the subsequent positive feeling alleviates the need to
critically evaluate the new assertion (p. 1088). This lenience can assist retention strategies;
however, it can also create a barrier to the acceptance of genuinely new ideas. Perera and
Chaminda (2013) suggest that the corporate social responsibility (CSR) cues interact with brand
familiarity to modify perception of credibility. Familiar brands with CSR disclosures appear to
gain disproportionate advantage (p. 250). This means that reputation capital amplifies the
persuasive payoff on normative signaling. However, Brend and Moller argue that the cross-
cultural and country of origin effects of familiarity differ in genotype; the product proximity
effect, in combination with fit, enhances the diagnosticity of consumers’ evaluations (p.18). This
means that the alignment of origin cues with mental frameworks accelerates attitude change. In
Product Involvement and Brand Familiarity 4
cases such as sponsorship of children’s events, a combination of positive affect and familiarity is
likely to increase intent to purchase, showing how exposure strategies could potentially
encourage the development of positive long-term preferences (Simoes & Agante, 2014, p. 548).
This means that in practice, there is a need to blend the reinforcement of dominant strengths with
the strategic introduction of new stimuli to avoid stagnating consumer expectations.
The interaction between the two variables 'involvement' and ‘familiarity' generates
distinct yet neglected opportunities for segmentation that can be applied for the design of digital
persuasion. Zhu and Chang (2015, p. 21) suggest that when involvement and familiarity is both
high, the processing is confirmatory and resistant to countervailing messages. Communications
that counter this phenomenon will be most effective if they are symbolically consistent.
Therefore, legacy brands are more likely to excel if they focus on narrative consistency and
brand loyalty instead of chasing after novel brand propositions. Conversely, high involvement
and low familiarity leaves such an arena for knowledge and attitude change, due to the existence
of motivated information behavior (Borgogno et al., 2015, p. 143). Hence, new brands can utilize
motivational information and interactive instructions to change motivated curiosity into purchase
intention. Engaging with hybrid strategies involves designing sequences that initially raise
participation and build familiarity through repeated and varied exposures. This methodology has
been demonstrated to enhance recall and affective evaluation (Herm & Möller, 2014, p.1092). At
an ethical level, such patterns also pertain to the perception and (ethically) sensitive guiding
patterns of disclosure and persuasion, because the more familiar consumers are, the more they
become devoid of the attribution of the manipulative intent of the transparent strategies, which
then renders such strategies ineffective, unless the opacity is dominance. Perera and Chaminda
(2013, p. 253) say it means that marketers and regulators equally need to reflect on how the same
Product Involvement and Brand Familiarity 5
tactic can and will be interpreted across segments. A disclosure that is meant to alleviate
skepticism for audiences with low familiarity is likely to be redundant, or counterproductive, for
an audience that is highly familiar, and highly involved. This perception differentiation increases
effectiveness and consumer trust.
Research problems
Researchers have studied the impact of disclosure on consumers' advertising recognition,
advertising recall, elaboration process, and brand awareness. It is acknowledged that previous
studies have not looked at whether product involvement as well as brand familiarity have
moderating effects on the online native advertising or not.
Aims and objectives of the Research
This research aims to study how product involvement, as well as, brand familiarity
moderates the behavioral intentions and attitudes of consumers.
Objectives:
Reviewing literature on the determinants of native advertising.
Identifying how brand familiarity, as well, product involvement influence the consumer
elaboration process.
Closing the gap in order to develop the understanding of factors influencing consumer
persuasion knowledge and consumers' responses towards native advertising.
Introductory to Literature Review
Advertising on the Internet
Advertising is marketing used to sell or promote something (Belch 2003), for example a
product or service. Advertisements are quite similar to propagandas, the only little difference that
exist between the two is the fact that propagandas are advertisements used by ruling governments
Product Involvement and Brand Familiarity 6
to sell or promote their policies (Bernays and Miller 1928). The term itself has its roots from the
Latin word ad vertere which means turn towards. Advertising does not only play the roles of
promoting and selling of products of services, it can also be used by an organization, firm, or
company to reassure its stakeholders, employees, or potential clients that the company is still
viable (Sandage and Fryburger 1967).
Advertising is usually paid for, where the institution or individual paying for the
advertising is referred to as a sponsor. People can view advert messages through various forms of
media which include magazines, televisions, newspapers, direct mail, outdoor advertising, and
the most recent use of the internet (Ducoffe 1996, pp.21-21). Commercial advertising has over
the years become popular as they seek to increase the consumption of particular products as well
as services through branding. Branding works to associate a particular product or service name
with particular god qualities in the minds of consumers (Aaker 2012).
Non-commercial advertising involves particular sponsors, for example, religious
organizations, interest groups, and political parties paying for the advertising of non-consumer
items as well as services. Tobacco advertising which was initiated in the year 1920 is given
credit for the development and institutionalization of modern advertising (Pierce and Gilpin
1995, p.500). Advertising using the internet is referred to as internet advertising.
The internet begun as an experimental communications system hosted by several
American based Universities and sponsored by Department of defense on the United States of
America (U. S. A) Whose product was first referred to as Arpanet before being modified into
what we now know as the internet (Hauben 2007). According to Berners-Lee Cailliau, Groff and
Pollermann (2010, pp.461-471), the World Wide Web is the main application that millions of
people use very day on the internet. It involves publishers that integrate advertisement messages
Product Involvement and Brand Familiarity 7
and advertisers that provide the advertisement that shall be converted into online content (Brown
and Walker 2000). When the internet was first launched, online marketing was mainly
prohibited. ARPANET and NSFNet which were the two predecessors on the network had
instituted a set of policies referred to as acceptable user policies (Frischmann 2000, p.1). These
policies the use of the network for commercial purposes.
Advantages of the Internet advertising. The internet has the capability of reaching a very
large number of people and less costly beating all other forms of traditional advertising (Brown
1978, pp. 428-437). For businesses that have both a national, as well as, an internet target,
internet advertising of great significance because it helps them market their goods and services
globally. It operates on a rule that states that the more clients an organization serves, the more
cost-effective shall internet advertising be to the organization. Internet advertising is targeted
more by consumers and clients, this is mainly because of the role the internet is playing in
globalization. Compared to the television, radio, newspapers, and magazines that are used by
consumers for entertainment, the internet is used by consumers to source for various kinds of
information.
Disadvantages of the Internet advertising. Advertising on the internet has a number of
disadvantages. Key among the disadvantages is the fact that your advertisement is made readily
available for competitors to see and emulate despite the ramification that might exist legally
(Brown 1978, pp. 428-437). It is also very possible for information obtained from internet
advertising be used to mock and slander the company unlike the Traditional forms of advertising.
The other major disadvantage is the current gold-rush that is there about internet advertising.
This gold-rush has introduced the cluttering of ads on various websites which is annoying and
irritating because of lack of objectivity.
Product Involvement and Brand Familiarity 8
What does the future hold for internet advertising? Internet advertising is currently the
trend and it is likely to keep being used by various companies for quite a very long period of
time. It does not matter which device an individual uses to access the internet, but as long as they
can access the internet, it shall remain to be the most effective avenue of delivering advertising
messages to consumers across the globe.
Digital ads involve targeted advertising systems combined with skilled marketing
communication. The use of online space for advertising messages has evolved into what
Anderson (2012, p. 362) describes as a multi-dynamic and hybrid attention marketplace.
Advertisers take privacy and ethical concerns into consideration. Some authors describe
algorithmic advertising as exploitative because it turns engaged online activities of users into a
tradable commodity (Fuchs, 2010, p. 183). This commodification of ads leads people to media
loss, and sharing it becomes less important. Advertisers depend on trust for the use of personal
information and lose it when ads become ineffective. The more transparent the information flow,
the more the consumers see the advertising packets as a positive service (Nosrati et al., 2013, p.
59). The imbalance of advertising and information flow leads to “surveillance” fatigue and a
sense of being manipulated. The technological sustainability of digital advertising hinges on
supportive mechanisms to maintain a balance of power between users and advertisers (Athey,
Calvano and Gans, 2013, p. 370).
The importance of sessions marketing comple social, social community social belonging,
social identity social marketing rational, community social, expl lin social advertising n invis
engagement comple advertising community social networksEthically narrative persuasion
social advertising community social networks, authentic, deception story complex
advertising social community social networks, multiple social narrative advertising- social
identity social negotiate online unique social networks Advertising social networks
community identity narrative social advertising identity networks engagement rational influence
theor, social networks community deception social advertising complex social expectations
unique social networks community social networks identity advertising complex unique social
networks, social identity complex unique narrative care social, community rational social
networks identity social networks rational social networks complex online community rational,
relational.Every advertisement encourages some form of consumption, even if the motivations
are subconscious. People engage emotionally with advertising stimuli, including food ads,
through a neural pathway that does not involve rational thinking. With enough exposure, a
person develops a self-sustaining preference for a particular brand, even if the advertising does
not attempt to explain a persuasive exemplar. Emotionally manipulative ads that evoke memories
of a brand will create and exploit a bond through neural resonance. Fuchs argues that the digital
environment amplifies exploitation of advertising targets through relentless stimuli presenting
cognitive overload. This leads to dispassionate consumption of ads. Hence, consumers will trust
“responsible” advertisements. Advertisers will “responsibly” fixate stimuli on the target to create
trust. Effective digital advertising relies on psychological manipulation, the design of ethical
advertising, and trust preservation.
Product Involvement and Brand Familiarity 9
Technologies such as retargeted ads exemplify the duality and strengths and weaknesses,
of personalization. Ads that are retargeted and aimed at specific audiences reinforce products that
consumers previously viewed, assisting in the buying process. Ads that are retargeted and aimed
at specific audiences reinforce products that consumers previously viewed, assisting in the
buying process. Personalization can provide an infinite stream of reminders that are irritating and
borderline surveillance, becoming stalker-like. The lesson here is the fine line between
personalization and presentism. The research suggests that the specificity of the information is
what matters. Personalized support ads and goal achievement ads assist users in goal
achievement without users feeling manipulated. It is clear that the personalization of digital
advertising remains an unsolved problem. The balance of advertising is between efficiency and
ethical responsibility. Ads that respect user IT boundaries and incorporate privacy will result in
improved satisfaction for both the user and the digital ad provider.
Electronic word of mouth has redefined trust in the digital marketplace. Advertisers
communicate directly with customers, but eWOM facilitates the communication of customers
with one another, horizontally, in peer networks (Taylor et al, 2011, p.266). eWOM systems
differ from the paid-for advertisements. Services such as tourism, where customers post peer
reviews about a holiday destination, eWOM reviews are more influential on changing purchase
intentions (Jalilvand and Samiei, 2012, p. 596). Trust has transformed from a single entity to a
more trust multi-facet or decentralized network. Brands no longer have to communicate directly
to their customers, the customers do so through eWOM. eWOM systems enable customer’s
communication, storytelling, and consumer activism as they collaboratively are co-creators of
eWOM systems about their consumption narrative (Anderson,2012, p.389). In the decentralized
eWOM paradigm, a brand’s control shifts from active trust to passive trust and communication.
Companies who control trust and decentralized communication lose brand control and focus on
design Taylor et al, 2011, p.266. AD cycles are designed to promote brand loyalty.
In the future of internet advertising, we envision ethical personalization, and mental
sustainability, as the best pillars. We can envision predictive algorithms that can foresee user
needs. However, are predictive user costs revealed and are ‘consent’ and ‘autonomy’ fully
obtained with ‘consent’ and informed ‘consent’? In the erosion of marketing trust, the mental
fatigue that users face is the trust erosion that needs exploration. Digital mental health outreach is
marketing manipulation. Responsible but unengaged honesty is the erosion of trust.
Overshadowing control is the intrusiveness of mental manipulation. Hyper creativity,
augmented and mixed reality advertising as immersive participatory advertising. Increased user
tech interactivity promotes AR advertising. Responsible and framed tech interactivity, with
respect to marketing, should focus on the erosion of trust in digital advertising. Ad fatigue,
mental user participation, trust, and ethos will be the new tokens to be advertised.
Digital Trust, Ethics, and Consumer Autonomy in Algorithmic Advertising
Targeted advertising has redefined data collection, consumer choice, and advertising
persuasion, generating a paradox of efficiency and freedom. Algorithms optimize marketing
communication by forecasting actions and accumulating vast data, but this mastery of user
behavior stifles user freedom (Grafanaki, 2016, p. 810). Thinking critically about this dynamic,
one realizes that predictive targeting alters freedom into preference satisfaction. Autonomy in
this case rests on a need that is determined by a choice made algorithm. Let us consider this:
predictive targeting is dominance of algorithmic autonomy over personal autonomy (Mik, 2016,
p. 12). Tailored advertisements, in an attempt to give consumers what they fail to realize they
want, only refrort to reinforcing conditioning systems which operates of repetition and
Product Involvement and Brand Familiarity 10
recommendation. It has been argued that domination that results from such conditioning replaces
thought with acquiescence. This loss rests on the border between help and control (Bodle, 2016,
p. 152). Therefore, it should be noted that the freedom which is accessible in the digital market is
not only achieved from a distance, but also from the comfortable suffocation of algorithmic ease.
An integrity, paradoxically, which depends on the context of the case, rests on the
personalization of the systems set by the user, which should be kneeled to the algorithmic ease
sought (Mittelstadt et all 2016, p. 6). When autonomy is treated as a relational construct, co-
created between user and system; digital persuasion can evolve into a form of informed
cooperation rather than hidden influence.
The erosion of personal and collective autonomy in algorithmic environments in today's
society impacts social and consumption behaviors as well. Algorithmic advertising synthesizes
personal tastes and interests into predictive profiles, and then markets predictive products
targeted at those profiles (Mik, 2016, p. 23). Analyzing such systems, as personalization seems
to add choice, the reality is that it often narrows options by reinforcing pre-existing preferred
behaviors and options, thereby stifling exposure. This feedback loop, referred to as algorithmic
bias, is the type of primary informational focus that is detrimental to authentic and autonomous
decision making (Bozdag, 2013, Z 210). In these environments, personalization fosters belief and
perception systems epistemic bubbles where the options available to the consumer are viewed as
freely, organically available, when, in reality, they are algorithmically determined. This situation
fundamentally clashes with the more traditional conceptualization of autonomy that is largely
derived from the social awareness of available options and the ability to reflect deeply. In
addition, Bodle, 2016, p. 156, argues that the algorithmic personalisation of information fosters
an undemocratic capability to cultivate an informed citizen through the commercial data systems,
which essentially serve the engagement and knowledge focus of the user. Central to debate in
this area is the idea that autonomy is protected through transparency about how personalisation is
carried out and the ability to withdraw meaningful user centric (Grafanaki, 2016, p. 821).
Changes that focus on this area need to not just focus on the personal approach to autonomy, but
the need to also layer collective democratic action as a response to the communal need for it. As
a result, algorithmic governance should refocus from optimization models to accountability
frameworks that empower consumers and the public to monitor automated persuasion systems.
Trust serves as the pivot which balances the effectiveness and the ethicality of
personalization in digital advertising ecosystems. In the absence of trust, even the most
innovative personalization designs are prone to be stalked rather than served (Stevenson, 2016, p.
41). Analytically considering the dynamics of trust, one can argue that transparency, by itself, is
not enough to generate credibility; fair and reciprocal data exchange must be perceived as
procedural. When consumer perception is that the information exchange is reciprocal, they
ascribe intention and system integrity, which supports system sustained engagement (Mittelstadt
et al., 2016, p. 7). However, the absence of data and algorithm transparency can significantly
hinder trust by making it impossible to follow the process of the personal information being
targeted. Empirical studies support the notion that trust, when compromised, is countered by the
engagement of avoidance behaviors, resulting in loss of cognitive efforts, and, as a consequence,
diminished effectiveness of marketing (Ransbotham et al., 2016, p. 839). Ethical advertising
must therefore incorporate explainable algorithms which clarify the rationale of content delivery
in a manner which is not overly complex to the user (Grafanaki, 2016, p. 828). In this regard,
trust shifts in the former example to ethical obligation, and in the latter, it is a strategic asset.
Product Involvement and Brand Familiarity 11
Losing either form of trust is counterproductive, for it a freeze frame of trust equates to a balance
between the accuracy of personalization and the freedom of self-interpretation. In this regard,
algorithmic advertising must be seen as empowering, not as colonizing the user.
Algorithm bias is one of the most difficult ethical problems in advertising with a data-
driven focus. It automates inequality. It infers the systems on datasets that are incomplete or
biased toward a certain point, maintaining the social bias under the neutrality (Bozdag, 2013, p.
212). An analytical evaluation shows that the absence of bias creates ethical blind spots. In these
scenarios, the discrimination is embedded in the code, instead human intention. This atomization
of segmentation erects stereotypes boundaries by lumping users into behavioral boxes with
limited exposure to diversity (Bodle, 2016, p. 160). This simplistic thinking turns advertising to a
tool of digital sorting, instead of educating the consumer. In addition, the biased recommending
systems further diminish the free flow of information, thereby diminishing unequal access to
opportunities, resulting in the loss of the internet’s liberating essence (Mik, 2016, p. 27). To
construct these distortions requires the integration of fairness auditing, algorithmic
accountability, and participatory oversight into the design process (Mittelstadt et al., 2016, p.
10). Ethical personalization should aim to integrate randomness and diversity into
recommendation patterns to expand human freedom. By reintroducing randomness into systems
that have been automated, the marketer becomes able to reintroduce serendipity into the system
and advertising’s cultural role to facilitate discovery, and the control mechanism rediscovered.
The interrelation between freedom and surveillance capitalism exposes the underlying
inequalities that algorithmic advertising rests upon. For example, companies treat user
surveillance data as an economic resource and “within the user’s behavioral data lies a treasure
of predictive analytics that determines a market’s worth” (Bodle, 2016, p. 158). Critical analysis
reveals the market’s power and how autonomy is reframed as a “transactional resource” rather
than a “fundamental” right. Bargain shoppers represent the data and receive convenience
services, but most of the time users fail to grasp the consequences of algorithmic profiling (Mik,
2016, p. 19). This contextual information gap results in a quasi-interdependence among
consumers that is artificially construed by corporations dictating the rules of engagement in
digital ecosystems. Such exploitation erodes voluntary acquiescence to the transaction
framework and alters the ethical principles underlying market transactions as a whole. Legal
scholars argue that, in the case of data collection, the “consent” models currently applicable to
other data types are inadequate, describing the notice and choice strategy as outdated (Grafanaki,
2016, p. 816). Therefore, ethical change is both substantive and structural, shifting from
individual consent to collective responsibility that mitigates the harmful consequences of data
extraction (Mittelstadt et al., 2016, p. 8). This change would not treat advertising as manipulation
of visibility but as an enduring bargain to foster trust between users and transparent systems.
Restoring balance enables digital persuasion to meet the democratic principles of fairness and
autonomy.
The concern of competition within algorithmic markets poses an additional ethical
challenge, since autonomous pricing and recommendation systems affect more than just
consumers’ purchasing behavior and market equity. Algorithmic vendors engage in real-time
dynamic pricing and advertising, resulting in the gains of improved efficiencies at the increased
level of opacity (Mehra, 2015, p. 1328). Interpreting such automation analytically, it poses issues
to anti-trust laws since the automation can challenge frameworks within collusion and
discrimination without any human facilitation. The more algorithms self-select optimization
strategies, the more competition and costs to consumers there are (Mittelstadt et al, 2016, p. 9).
Product Involvement and Brand Familiarity 12
This situation reveals how technology designed for one purpose can clash with principles of
economic equity. In addition, automated advertising exchanges can also reinforce monopolistic
bias toward platforms that control the flow of data (Ransbotham et al, 2016, p.842). As such,
regulatory frameworks must try and keep pace with systemic concentration of algorithmic
decision making. Scholars suggest that transparent bookkeeping and algorithmic auditing within
shared accountability frameworks can alleviate such issues (Grafanaki, 2016, p. 824). The
important takeaway is that ethical digital advertising is practiced within a context that attempts to
reconcile market efficiency with equity, without which algorithmic personalization amplifies
inequities instead of solving them, all for the sake of consumer welfare and competitive integrity
in the digital economy.
Most ethical approaches in philosophy can assist in balancing the dignity of the
individual through the principles of innovative capitalism in the case of digital advertising. Using
Rawls’s principles of justice, scholars posit that fairness in data mining entails treating all users
fairly, irrespective of the worth of their data or their behaviors’ predictability (Robinson, 2015, p.
21). Critical scrutiny of this position reveals that advertising justice entails equitable
disbursement of corporate gain relative to consumer exposure. Algorithmic personalization that
targets susceptible individuals in ways that exceed their ability to cope breaches the principles of
distributive justice. Critical approaches to advertising through Kantian ethics also bolsters this
critique in that autonomy must be respected without conditions (Grafanaki, 2016, p. 832). Users
in this case must be treated as more than data subjects but as autonomous rational moral actors
who can reflect and give consent. Infusing advertising design with such moral principles can
avoid exploitation and foster trust in the long run (Mittelstadt et al, 2016, p. 11). In addition to
this, utilitarian approaches argue that gaining the highest possible level of engagement should
never be the aim of such manipulative advertising if there is the possibility of compromising the
wellbeing of the collective (Bodle, 2016, p. 159). The blending of these ethical perspectives
suggests that sustainable advertising is the kind that seeks mutual gain, whereby informed self-
governance is encouraged instead of dependency. The application of principles of moral
philosophy, such as the above, in the case of algorithmic governance changes the nature of ethics
from mere compliance to ethical consciousness.
Advertising manipulation risks can be better understood through decision systems like
the ones used in the medical field. Computer-aided diagnosis, in this case, offers the most
efficient solution, although at the same time the algorithm might puzzle the physician by forcing
him to “clinically think” against the algorithm's clinical advice. Dealing with different facets of
algorithmic advertising, consumers at subconscious levels begin to perceive machine-assumed
choices as their own. This is termed the “engineered choice” phenomenon, in which persuasion
morphs into behavioral architecture with the aim of narrowing awareness of other options (Mik,
2016, p. 25). As engineered choice limits cognitive plurality, it paralyzes reflective autonomy
and strengthens reliance upon automated suggestions. Studies have shown when paradigmatic
social control is obfuscated and algorithmic authority is hidden, people assume far greater
control over their lives than they actually possess (convenience as control) (Grafanaki, 2016, p.
818). This indicates that rational choice in current social environments faces serious challenges
and lack of such autonomy is a function of lack of clarity around framing control. Informed
consent has to mean more than simply the collecting of data; it involves the explanatory burden
of the manipulation performed by the fine-tuned algorithms (Mittelstadt et al., 2016, p. 12).
Understanding and interpreting advertising as a form of engineered decision-making shifts the
Product Involvement and Brand Familiarity 13
ethical analysis of advertising to a human-rights paradigm, with the assumption that cognitive
liberty is the first value to defend in order to meaningfully engage in the digital marketplace.
Future autonomy and digital trust relies on developing accountability frameworks that
embed ethics into fundamental algorithmic design. Scholars call for "value-sensitive design,"
integrating ethics into code instead of adding them later through policy (Mittelstadt et al. 2016, p.
14). A high-level analysis of this perspective reveals the necessity for collaboration among
technologists, ethicists, and marketers. Trust cannot be maintained through mere technological
compliance. It results from an enduring conversation between the design of a given system and
the prevailing societal norms (Stevenson 2016, p. 53). Emerging studies indicate that
participatory governance frameworks where users are able to influence algorithmic changes can
enhance legitimacy and transparency (Grafanaki 2016, p. 835). Such a framework equips
consumers with the ability to shift their status and become active stakeholders who participate in
the co-creation of ethical standards of personalization. Also, the use of adaptive auditing tools,
which can detect bias and the unauthorized use of certain data, can enforce accountability
without curtailing innovation (Ransbotham et al. 2016, p. 845). These approaches indicate a shift
in the regulatory paradigm from ex post regulations to proactive ethical engineering. In the end,
algorithmic advertising is sustainable only when commercial success is fused with moral
obligation to ensure the act of persuasion augments autonomy, trust, and the ethical foundations
of a globally-linked digital society.
Brand awareness
In simple terms, brand awareness is the process through which a particular brand is
known by potential clients. Rand awareness is usually expresses as a percentage of the targeted
market. It is essential to put in mind that it is one of the primary goals of advertising. Brand
awareness puts a lot of focus on a customer’s ability to identify a particular brand’s identity. This
is seen by the extent to which the customer identifies the brand despite the existence of various
substitutes. It therefore, refers to a customer’s full ability to identify a particular brand and
effectively differentiate it from the substitutes available in the market. Brand awareness is
important, it has greatly contribute to the success of various brands across the globe.
Brand awareness is achieved through effective marketing and this involves all forms of
advertising but most importantly internet advertising. Anything that links up with a customer’s
mind, for example, the brands color, logo, or name can constantly be advertised to create brand
awareness. Brand awareness is an important step of marketing by markets as it possess the power
to influence a customer’s decisions when it comes to the process of purchasing commodities or
Product Involvement and Brand Familiarity 14
paying for services. Note that, a well-known brand means that the brand has achieve a status of
brand awareness, thus, the brand is likely to be chosen and purchased over brands that have low
brand awareness.
The major channel of brand awareness is advertising. Advertising is a major channel
because by exposing brands or information about the brands to consumers it increases brand
awareness. Advertising does this by utilizing particular touch points. Note that, these touch
points are structured according to the platforms that shall be used and the target population.
Currently, the internet is increasingly taking up a lot of consumers, and it is seen by marketers as
a major touch point to brand awareness (Lee 2015).
Brand awareness functions as a pillar of the initial assessment of a company’s marketing
strategy, as it diagnoses the first steps towards remembering or recognizing a brand in competing
environments. Unaided awareness may be demonstrated by the ability to recognize a product
name or logo in complete absence of any external reminders, illustrating powerful cognitive
encoding, which is unassisted recognition (Rossiter, 2014, p. 534). Acknowledgement of such
recognition is an indication that the brand under consideration has crossed a threshold of
occupying mental real estate in the particular category which enhances the ease of decision
making and lowers the decision making risk. It has been argued that awareness increases equity
by increasing the ease of mental access to the brand and decreasing the expenses of information
search in the purchase evaluation stage (Huang and Sarigöllü, 2012, p. 95). This congruence of
perception and preference gives rise to a mental short-cut that biases the decision in favor of the
learned brand, even in situations of low differentiation. A critical analysis of the outlined
findings suggests that recognition is, in fact, synonymous to the absence of awareness rational.
When trust is an intrinsic part of the positive associations brand recall, loyalty and the ability to
Product Involvement and Brand Familiarity 15
withstand advertising from rival firms is formed, and the subsequent processes reinforced
(Sasmita and Mohd Suki, 2015, p. 280). In that regard, strategic awareness campaigns transform
emotional attachment and cognitive decline in negative associations. The importance of
attending to this dual function is that awareness, by itself, is unable to engender loyalty without
appropriate meaningful symbolic endorsement (Latif, Islam and Noor, 2014, p. 73). Mastery of
this deep-level awareness that transforms identities into narratives and maintains the tapestry of
meaning is a cardinal requirement for relevance in a world overwhelmed by information.
Access to the internet has led to enhancement of online presence for businesses which,
according to studies, has been responsible for brand recall as well as memory formation. Social
network interactions, as well as consumer-generated content, can increase the chances of recall
and exposure of a brand when properly woven into brand storytelling (Barreda et al, 2015, p.
602). This phenomenon has been attributed to more engagement of users due to the use of
strategies aimed at fostering their participation at deeper levels as opposed to shallow levels. The
synergy between social interaction and online advertising gives rise to participatory brand
awareness which shifts the concept of awareness to that of social inclusion. Static advertisement
models are less effective as compared to personalized interactions which in turn increase brand
presence at the consumer's mind (Tritama and Tarigan, 2016, p. 13). This confirms the notion
that awareness in the online sphere are more effective when there is responsive interaction as
opposed to a monologue. In addition, participatory awareness models that frame social media
users as active brand meaning co-creators, emphasize the fact that awareness of a brand in online
spaces overshadow the non-interactive model. This model shifts the classical funnel of the
consumer whereby there is active influence from the consumer as well as the marketer. In
Product Involvement and Brand Familiarity 16
conclusion, online brand awareness has to be constructive and mindful of the paradox of
flexibility and rigidity that use of structural symbols warrants while adapting to changeable
cultural narratives (Tulasi, 2012, p. 218).
Brand awareness can be seen from a psychological perspective that goes beyond
recognition, affective resonance, and retention. The formation of associative networks from
repeated brand stimuli within diverse contexts help shape perception concomitantly with
expectation (Dew and Kwon, 2010, p. 5). The formation of such associations gives the consumer
the sense of trust and familiarity even without undergoing a detailed evaluation of the brand.
Literature suggests that the exposure consistency of surrounding brand images and messages
develops emotional attachment, leading consumers to align with the brand proposition (Sasmita
and Mohd Suki, 2015, p. 285). Analyzing confirmation bias, learning to associate and reinforce
visual cues and verbal cues is a mechanism that helps retrieve memories and enhances
accessibility. On the other hand, when a consumer undergoes over exposure to the brand images,
brand messages, and even verbal cues, this can lead to cognitive fatigue. The consumer then goes
under the illusion of choice, thus, leading to the reduction of the attention and the perception to
the element of novelty (Huang and Sarigollu, 2012, p. 96). This Cognitive Load Theory (Sweller,
1988, 1989), and the resulting cognitive under-routines developed through a lack of awareness of
what is hoped for, helps direct choice between and amongst awareness cues. The more
sophisticated the cognition arranged within a framework of awareness cues sustains a attention
and thus, lobes of the brain can adjust to ensure attentive reflexes to maintain shift of focus
among peripheral recognition lobes and the adaptive signalling framework. The interpretive
implication is that awareness functions dynamically across temporal dimensions, requiring the
marketers to design stimuli that keep changing yet symbolically the same (Rossiter, 2014, p.
Product Involvement and Brand Familiarity 17
539). Thus, awareness, in this case, is the psychological construct as well as the strategic asset
used for differentiation.
The cultivation of awareness through dialogue and virality has seen varied attention
across media forms and social media ecosystems have arguably become the foremost platforms
in this regard. Empirical evidence suggests that shares, mentions, and likes, among other
engagement metrics, determine the salience of a brand in digital communities. Tritama and
Tarigan, (2016, p. 11). This type of exposure transforms awareness from a passive form of
recognition and into a creative process of interaction. Analyze the situation. When consumers
share branded content, in essence, they become brand ambassadors and their networks enhance
the overall visibility of the brand. This peer endorsement, however, carries more weight in terms
of cognitive credibility than any advertisement would ever attain Barreda et al. (2015, p. 604).
And in addition, content that consumers actively engage with is likely to be algorithmically
promoted, which transforms awareness into a sociological phenomenon of word-of-mouth.
Scholars have also observed that social engagement with a brand increases and sustains
emotional attachment to brand elements Latif, Islam and Noor (2014, p. 74). At this point, it is
important to observe that the construction of communities rather than audiences results in the
flourishing of awareness. However, to neglect the fact that relevance is destroyed without
constant adherence to expectations from the culture of the platform and the users of Tulasi (2012,
p. 220) is dangerous. Hence, digital awareness is a process and should be seen as a living
phenomenon. Interwoven through authenticity, interaction, changing identity, and relevance
which is constant realignment to the dynamism of the online sphere.
Firm performance is directly impacted through brand awareness by way of market
penetration and price tolerance. In B2B markets, awareness is strongly correlated with reputation
Product Involvement and Brand Familiarity 18
and negotiation leverage (Homburg et al, 2010, p. 204). Analyzing this recognition and
competence signals reliability and lower transaction costs are associated with organization
partnerships. Clients are able able to quickly make decisions and contract more with familiar
brands to assist them with lower uncertainty. High awareness in consumer markets increase
perceived value and enhances the ability to charge premium prices (Huang and Sarigöllü, 2012,
p. 94). The price premium is a reflection of the cognitive equity from accumulated exposure and
positive brand associations. However, the performance of a brand hinges on the awareness of its
brand attributes and the maintenance of brand congruence. The message or identity inconsistency
can erode the advantages of recognition (Rossiter 2014, p 538). Moreover, recognition with loyal
customers through awareness increases barriers to entry due to difficulty with replacing the
persistent mental associations that competitors face (Latif et al, 2014, p 77). These behaviors
emphasize the awareness of a brand as a market and strategic asset. Arms cross many channels to
export data awareness of the brand as a predictor of brand equity and profitability to sustain
investor trust and competitive advantage. These companies gain investor trust and competitive
advantage by sustaining profit, confirming awareness predictor status.
The brand perception, alongside consumer trust, depends on relative contextual and
cultural distinctions, and how awareness is defined and developed differs as per collective and
individualistic approaches. According to Mudzakkir and Nurfarida (2015, p. 3), with regard to
collectivism, awareness of new ideas is normally attained through community endorsement, as
opposed to individualistic societies where it is attained through personal experiences. This
pattern indicates orientation influences social and familial acceptance of a brand, and
individualistic societies emphasize social endorsement from the community. Analytically,
personal experience and social digital interactions (Sasmita and Mohd Suki, 2015, p. 283)
Product Involvement and Brand Familiarity 19
determine the level of awareness attained in individualistic societies. This suggests that
appreciation and awareness tactics do stem from cultural frameworks. Moreover, awareness and
trust are connected in a way where brand image serves as a mediator. This suggests, as
Mudzakkir and Nurfarida (2015, p. 5) state, that brand loyalty cannot be achieved from mere
recognition, without appreciation of the brand's authenticity and integrity. The more complex
social relationships and connections a brand can narrate, the easier brand recognition and
awareness Latif, Islam, and Noor (2014 p. 78) achieved. Thus, culturally responsive adapted
awareness is valuable as it considerably enhances a mere recognition statistic.
New novel technologies like artificial intelligence, augmented reality, and data-driven
personalization technology are moving how awareness is created and sustained to a new level.
AI algorithms allow marketers to project and determine what a consumer is likely to desire and
what a consumer might want to see when and ensuring brand concealment happens at the
relevant time and place (Latif, Islam and Noor, 2014, 80). Predictive personalization is
understood to enhance effectiveness, and overuse is likely to eliminate spontaneity. The
augmented reality technology applications provide augmented and mixed reality experience that
enhance the consumer immersion into the experience beyond the bordering surfaces of
entertainment in full and brand tethered experiences, and concentration, fostering memory
(Barreda et al., 2015, 607). It signifies a decline in exposure to awareness and observational
participation. There is also, however, the concern that brand loss of “people-ness” is a product of
too much technological mediation, “artifactualness”, (Rossiter, 2014, 540). The most enhanced
awareness is the one where the consumer perceives emotional genuineness beyond the advanced
technology at play. It is, therefore, the concern that interactivity in digital kinds of order should
integrate innovation and empathy beyond mere digital fatigue yaw, increased novelty.
Product Involvement and Brand Familiarity 20
Algorithmic marketing awareness in the shelter of data ethics and transparency has also become
primary in maintaining awareness (Tulasi, 2012, 219). Brands that nurture curiosity and respect
autonomy while merging personalization and ethical responsibility with awareness-building will
thrive. Such a construct leaves awareness and trust at the same level, while the market becomes
more intelligent, and the experience more immersive.
Cross-Cultural Dynamics of Brand Familiarity and Consumer Behavior
The impact of cross-cultural differences is profound on how brand familiarity and brand
trust are built. This is primarily due to the cultural frameworks within which brand familiarity
and trust are perceived. Research has shown that in collectivist cultures, people are more likely
to depend on social norms and cues of the social group, whereas the individualist cultures focus
on personal choice (Huang and Sarigöllü, 2012, p. 94). This is also an indication that cultures
influence the different ways brand familiarity can lead to the intention to purchase. The East
Asian market is likely to predict brand loyalty more on the group endorsement of the brand than
in the western market (Sasmita and Mohd Suki, 2015, p. 279). Thus, in collectivist societies,
advertising that builds trust and harmony within the group is more effective. Additionally, global
marketing is required to balance cultural and geographical differences in branding (Rossiter,
2014, p. 537). This is the essence of cross-cultural marketing, where universal brand equity is
sought after but within frameworks of culturally specific value systems. Accommodating this
type of differentiation requires more than simply translating the text; it also requires careful
understanding of the local symbols, their social values, and local hierarchies (Taylor et al., 2011,
p. 261). The combined work reveals the ways in which the social experience of a group shapes
and constructs brand familiarity, illustrating that brand familiarity is both a cognitive function
and a social phenomenon.
Product Involvement and Brand Familiarity 21
Digital marketing engages in a deeper cultural interplay with brand recognition as it
offers customers cross-border accounts of brands. Geographically unrestricted internet
advertising still faces the limits of mediated culture cognition concerning trust and understanding
a culture (Smith, 2011, p. 491). Reflective thinking about global marketing campaigns indicates
more than the simplistically assumed “preference homogenization” phenomena. Considerable
evidence suggests the retrieval of digital content in targeted advertising is accompanied by local
cultural schemas. For instance, a campaign might rely on a visual metaphor common to Western
promotions and trigger associations that differ in emotional weight ascribed to it within Asian
and African cultures, thereby influencing the claim losing or gaining credibility (Jalilvand and
Samiei, 2012, p. 595). The variability of contexts within and across cultures indicates flexible
and dynamic brand recognition and recall. Online brand communities and social networks used
for promotion circulate culture by cultural co-creation and meaning co-adaptation that facilitate
the brand (Taylor et al., 2011, p. 263). By actively adapting a brand, customers acquire the
identity of cultural intermediaries between global and local brand meanings. The cultural
hybridity formed as a by-product of this process from Fuchs (2010, p. 182) suggests that the
inner international components of a promotion upholding local cultural relevance strengthens
brand recognition and familiarity. Engagement in digital marketing will benefit from an
understanding of semiotic cultural layers and logics with digitally algorithmic directed attention
to their communities.
Brand familiarity and its emotional aspects vary with regard to different cultures and this
influences consumer perceptions and emotional stimuli in advertisements. Collectivist cultures
are more likely to respond to emotional stimuli that appeal to family and civic responsibilities,
while individualistic cultures are focused more on self-assertion and novelty (Sasmita and Mohd
Product Involvement and Brand Familiarity 22
Suki, 2015, p. 283). More analytically, the emotional appeal serves as a cultural bridge, where
the brand persona and consumer persona are integrated. Where emotional stimuli are culturally
congruent, they will aid in recall and retention, while the authenticity of the brand will be
heightened (Rossiter, 2014, p. 539). Culturally incongruent stimuli will produce dissonance, and
potentially provoke avoidance of the brand. That dissonance explains familiarity evolving into
trust. Global advertising research shows that emotionally and culturally adaptive strategies
improve recall and engagement, regardless of the advertising method (Boyland et al., 2016, p.
524). That emotional congruity in advertising shows the sensitivity required, and that emotional
branding is more intricate than simple linguistic translation. Brands must understand the
emotional grammars of the target market to gain deep familiarity. This familiarity will be in the
form of attachment rather than mere recognition.
Within the scope of cross-cultural brand familiarity, electronic word-of-mouth (eWOM)
adds a new dimension as local peer communication touches on global accessibility. Online
reviews and social recommendations are signals of trust and are culturally contingent on the
influence of communication (Jalilvand and Samiei, 2012, p. 597). Analytical synthesis has
shown that in high-context cultures, eWOM is more accepted and endorsed because of the social
proof it provides as an interpersonal endorsement, thus, lessening uncertainty. This is in contrast
to low-context cultures, where online reviews are simply informational and lack relational
endorsement. This differentiation illustrates the extent to which digital interactivity influences
and reshapes classic brand credibility (Smith, 2011, p. 494). Additionally, the use of algorithms
to amplify dominant cultural viewpoints leads to a distortion of authenticity concerning the
amplification of popular opinions (Lambrecht and Tucker, 2013, p. 566). The resulting
asymmetry poses ethical questions about the lack of representation in online marketing
Product Involvement and Brand Familiarity 23
ecosystems. Consequently, cross-border brands must practice eWOM marketing with a form of
cultural technologically driven eWOM centered on trust, dialogue, and community relevance.
Familiarity with global brands across cultures is also influenced by generational cohorts
which, as digital natives, have particular and varying expectations with respect to brands and
their engagement with audiences. Research indicates that millennials are less concerned with
reputation of brands. Instead, they appreciate and assess brands more favourably on the basis of
the interactivity of the brand experience, and settling on inclusivity and ethical congruence as a
standard in the brand experience (Smith, 2011, p. 492). Declining the authority of the brand
suggests that the power of the brand rests more with the community than with the corporation.
This is a marked shift in the relationship of brands as a result of cultural “top” and the
community “bottom” of the advertising structure. The digital sophistication of the younger
generations allows them to adapt and transform global promotional messages to their digital
local cultures, thereby, remixing the brand in new ways (Taylor et al., 2011 p. 266). The
participatory adaptations of advertising often innovate by combining global advertising visuals
with local satire or social critique in order to assert their ownership of the brand.
The Digital Generation is also subjected to the passive consumption of brand messaging
in echo chambers. In this case, brand familiarity is built around the experience of digital content
which may not always be directly related to the brand (Lambrecht and Tucker, 2013, p. 568).
This scenario raises new questions around more traditional understandings of brand awareness,
particularly the type of engagement which is primarily cultural and participatory. Cross-cultural
digital branding should work with the understanding that the digital audience will shift and
populate ad spaces with their own creative content. When this is done, brands are more likely to
Product Involvement and Brand Familiarity 24
gain and sustain relevance in much more fluid cultural digital markets (Huang and Sarigöllü,
2012, p. 95).
Various consumption practices across cultures indicate that sensory familiarity and
symbolic familiarity can diverge based on local consumption practices. In food and beverage
marketing, for example, culturally determined sensory codes built through familiarity and
repetition determine the imagery and the taste association. The analytical approach in question
observes that such codes engage the collective memory and the shared identity of individuals,
associating the particular brand with specific social realities and experiences rather than
individual utility. In Western contexts, familiarity is cognitive, while in Eastern ones, it is
experiential (Sasmita and Mohd Suki, 2015, p. 281), underscoring the importance of relational
enjoyment. This distinction indicates the value of multi-sensory marketing, which is tailored to
specific cultural expectations. Cross-market adaptability is enhanced for brands that embed
sensory familiarity within symbolic storytelling. Digital media is powerful in this respect,
enabling the personalization of localized content by varying imagery, colors, and tones to align
with the cultural values of specific regions (Taylor et al., 2011, p. 265). Multimodal digital
marketing enhances emotional resonance to transcend linguistic barriers, enabling global
marketing familiarity. This emotional familiarity is crucial for recognition and the building of
global marketing familiarity. Digital campaigns can integrate sensory and symbolic familiarity.
Brand familiarity, particularly in emerging markets, is influenced by the socioeconomic
context. This is particularly relevant in the case of developing economies, where exposure to
international brands coincides with the desire to modernize. The familiarity of a brand in a
developing economy is associated with the attainment of social status and the acquisition of a
form of global citizenship (Huang and Sarigöllü, 2012, p. 97). Analytical perspectives highlight
Product Involvement and Brand Familiarity 25
the aspirational quality of global brand consumption and how it transforms consumption into a
cultural performance and the symbolic reconfiguration of the individual's identity. The hyperreal
identity that a consumer presents is socially recognized through the possession of a global brand
(Sasmita and Mohd Suki, 2015, p. 284). However, the social dynamics of global brands can also
exacerbate inequalities, particularly through the digital economy's sophisticated targeting of
affluent customers and the consequent socially excluding brand familiarity (Fuchs, 2010, p. 186).
Ethical branding can help mitigate this through hyper-legitimated brand communications that
bolster perception of socially integrated accessibility and the empowerment of community
cohesion (Smith, 2011, p. 495). Aff ording familiarity through the lens of participative branding
provides an opportunity to re-link global brand exposure with local brand integration.
The convergence of digital labor and consumer behavior reveals the dynamics of brand
familiarity formation in production and participation contexts. It has been noted that consumers
behave as value co-creators by creating content, sharing experiences, and discussing and
debating brands online (Fuchs, 2010, p. 188). Cultural expression through digital labor impacts
the hierarchy of consumption in novel and potentially disruptive ways. User-generated content,
produced in a number of countries, digital or social media global brands, and brand content, as
well as regionally or culturally aligned and localized content, hits the proverbial sweet spot
(Taylor et al., 2011, p. 267). Participatory creativity boosts brand familiarity by integrating
culturally substantive and well-documented narratives. The unreimbursed digital labor and value
created begs a discourse on ethics, ownership, and exploitation. Platforms capitalize on the
cultural production of participants while participating in distributed-value exploitation
(Lambrecht and Tucker, 2013, p. 570). The co-creation of value through participation, thus, begs
the ethnography of a digital debt (Smith, 2011, p. 496). The proposed inequitable streams of
Product Involvement and Brand Familiarity 26
partnership shout a discord in inequitable streams of digital co-creation. The anthropological
blend of global branding and core local innovation inversely shifts brand familiarity to a dialog
of corporate agency and social responsibility.
In some ways, the development of cross-cultural brand familiarity will rely on the
advancement of digital technologies and the consideration of emerging ethical and cultural
factors. The integration of artificial intelligence and data analytics into global marketing requires
the personalization of marketing content and the consideration of cultural factors in a fine
balance. The dependence on predictive analytics, as some evaluative research seems to indicate,
will, however, pose a considerable threat to the reduction of cultural factors to the extreme of
mere quantification and the cancellation of a culture’s dynamic essence. The preservation of
cultural authenticity will certainly require the incorporation of cultural expertise into the design
of algorithms. Analytical approaches will need to be predictive, but in a culturally attentive,
sensitive, and intelligent manner. The integration of feedback mechanisms, in analytics systems,
is potentially a means of countering cultural homogenization and instilling pluralism. Hence, the
intersection of ethics, technology, and culture presents a pottential stimulating area of
investigation. Global brands need to be cognizant of the fact that familiarity is a complex
interplay of identity, representation, and context. In turn, the ethical answer to the question of
how to sustain that relationship is, respectively, on transparent communication, adaptive
storytelling, and inclusive design. When digital systems establish the recognition of diversity as
an ethical principle, brand familiarity can be considered as evolving into a global conversation.
Native Advertising
Native advertising is an online distinguished form of advertising. Its function and form
matches the platform it appears in. In a majority of situations, native advertising is manifested in
Product Involvement and Brand Familiarity 27
the form of an article or a video (Carlson 2015, pp.849-865). It is a means of presenting the
audience with commercially related persuasive messages that show non-third party content.
Native adverts are produced by publishers with the intention of promoting a particular service, as
well as, product. It is a strategy that presents editorial content that is financed by a third-party
and it also goes by the names partner content, sponsored content, branded journalism, and
advertorials. The term native is used here to imply to the coherence that is there between the
advertising and the media that appears in the platform. Previous researches on what has been
studied regarding native studies indicate that native advertising is also referred to as covert
marketing.
Previous researches on native advertising indicate that it influences consumer attitudes
and advertising recognition. It has been noted that over the years there has been an increase in
interest from traditional news publishers to offering more integrated forms of advertising referred
to as native advertising or sponsored content (Howe and Teufel 2014, pp.78-90). Additionally,
more recent works have indicated that a lot of people respond positively to negative
advertisement.
Studies have also analyzed the effects of native advertising especially from the
perspective of the advertiser. Little effort have been put on analyzing the effects of native
advertising from a perspective of online news publishers. One of the most important questions
posed is whether clients feel tricked at all by native advertising and if this makes them find news
sites less credible and whether these attitudes vary according to age.
A majority of researchers who have explored the attitudes towards advertising have
assumed that people’s attitudes are more negative towards online marketing that they are to
offline marketing (Becker-Olsen 2003, pp.17-32). College students in the United States of
Product Involvement and Brand Familiarity 28
America (U. S. A), find internet ads irritating (Brackett and Carr 2001, pp.23-32). Several studies
on online advertising have indicated that there is a decrease in the use of internet advertising and
this findings were arrived at by the noted decrease in the number of clicks per banner ad (Chan
Yun 2009: Cho & Choen 2004: Drèze and Hussherr 2003). The result showed that advertisement
consumption has been greatly influenced by the consumer’s attitudes shaped by the notion that
advertisements are a nuisance and obstructs programs and the readability of contents in websites
Becker-Olsen 2003, pp.33-38).
There are studies that have indicated a positive response towards online native
advertising. Users have over the year’s portrayed little skepticisms towards native advertising
than they have towards banner advertisements, a majority of the users report to find the messages
on online native advertising more amusing, informative, and less irritating. A majority of internet
users find websites with native ads more responsive than websites with traditional ads, however,
the users responded more positively to websites that did not contain any kind of ad (Becker-
Olsen 2003: Tutaj and Van Reijmersdal 2012).
A lot of work has been done on information processing and advertising. This work has
been committed to understanding what goes on in an audience’s brain that makes one
advertisement effective to the audience and others not. Relevant to this work is a study that
explores how the format and type of an advertisement affects the cognitive processes of the
audience. According to the interactive advertising model, different formats of advertisements
result in different cognitive processing, hence, different outcomes (Rodgers, Thorson, and Jin
2009 pp.42–61). People may interpret advertisements as either entertainment or information and
may not be able to distinguish between advertising messages and news depending on how they
use and process the information (Sundar 1999, pp.373–86).
Product Involvement and Brand Familiarity 29
Attitudes are internal evaluations individuals have on a service or product, for example a
branded product. Since 1960s, attitudes have always been an integral aspect of research on
marketing. They are, therefore, global evaluations of issues, actions, objects or people (Hoyer
and Macinnis 1997). Attitudes towards advertising are predisposition by the audience and how
they react to an advertisement during its exposure (Mackenzie, Lutz and Belch, 1986; Biehal
Stephens and Curlo 1992). These reactions has two effects which can trigger the audience to
either buy the product or fail to buy it. If the attitude is positive, the audience will buy the
product and if it is negative, their perception will make them not buy the product.
Present studies indicate that attitudes towards advertisements are available to every
audience. When the audience is exposed to a particular advertisement, the advert’s influence can
be observed in the audience’s response or reaction, for example, his or her response in words can
either be positive or negative. The attitudes of audience seem to be positive towards native
advertising. This can be conclusion is arrived at by the fact that a lot of companies and
organizations hail it as it enables them to exploit the authority that comes with journalistic
outlets. It does this by making adverts appear as editorial content which is less irritating to the
consumer as compared to other forms on online advertising (Stafein Knoll 2015), for example,
banner ads.
Native advertising is all about deception, this is because it encourages the audience to
perceive the advert messages other than what they are and this plays a major role in influencing
the behavioral intention of the consumer (Wasserman 2013). Previous researches that studied
about sponsor disclosure effect indicate that it aims at increasing the persuasion knowledge by
identifying the content as advertising (Campbell, Mohr, and Verlegh 2013). The sponsor
Product Involvement and Brand Familiarity 30
disclosure effect affects the attitudes of the audience through skepticism, disliking, and criticism
(Becker-Olsen 2003: Boerman, Reijmersdal, and Neijens 2012: Wojdynski and Evans, 2015).
Foundational research on Native advertising by Krugman and Preston (2010, pp.287-323)
defined many different hierarchies of the effects of the processing of information and
advertising. The two researchers tried to answer questions concerning the topic such as what
goes on in the mind of a reader after reading an advertisement message that makes it have a
greater or varying effect from one advertisement message to the other. According to their
findings, Preston, (2010, pp 287-323) conceptualised some of the basic steps that consumers
typically take before making a final decision on what they should buy or what they should not
buy as an effect of the advertisement message. The subsequent studies by Rodgers, Thorson &
Jin, 2009, pp.198-220) placed more focus on the role of the customer’s emotions on the
effectiveness of the messages of an advertisement.
Other relevant studies have discovered how the format and the type of the ad affect the client’s
cognitive processes. For instance, Rodgers and Thorson (2009, pp.198-220) in the course of
articulating the interactive model of advertising, made a prediction that the different formats of
an advertisement leads to various outcomes in its processing. Sundar, (1999, pp.373-386.) also
added that people, for instance, can process ads as entertainment or information and in the
process, they may not distinguish between the advertisement messages and the news on how they
make the information useful and their way of processing the same information. It has an impact
on how the advertisement will sell the product.
The Persuasion Knowledge Model (PKM)
The Persuasion Knowledge Model measures the cognitive awareness audience have and
how the knowledge of persuasion is used to evaluate, interpret, and respond to the
Product Involvement and Brand Familiarity 31
attempts persuasion makes in a bid to achieve its goals (Friestad & Wright 1994, pp. 1-
31). Conceptual knowledge in persuasion refers to act of enticing the audience,
advertisement, the source, as well as the intention of the advertisement.
The primary task of all consumers is to understand the scope of marketers’ advertising
and sales promotions. Doing this over time helps the consumers develop their own
knowledge about the different styles used by marketers in their various attempts of
persuasion. With this, the consumers understand, how, why, and when marketers of
various commodities and services try to influence them, thus, they are able to adapt and
respond to these persuasion in a way through which they can achieve their own goals
(Campbell and Kirmani 2000, pp.69-83). The study found that if the consumers gets the
right messages as conveyed by an advertisement and they understand it, products will be
sold more than when the messages are miss understood.
Well known studies have applied The Persuasion Knowledge Model (PKM), to look at
the factors that influence the effectiveness of advertising messages on the audience
(Campbell and Kirmani 2000; Wojdynski and Evans, 2014). Persuasion Knowledge
Model (PKM)was introduced by Friestad and Wright to explain how an individual
continually develop persuasion knowledge and apply the knowledge to evaluate, interpret
and respond to persuasions from marketers.
In understanding how the model works, the focus is narrowed down to how the 3
knowledge structures interact to determine the outcomes of the attempts of persuasion.
The three knowledge structures include; the persuasion knowledge, agent knowledge, and
the topic knowledge (Friestad & Wright 1994, pp. 1-31). The studies by Friestad and
Wright (1994, pp. 1-31) also found that the persuasion knowledge of consumers enables
Product Involvement and Brand Familiarity 32
consumers to analyze, interpret, evaluate, as well, as remember attempts of persuasion by
the marketers, thus, have the full capability of executing the effective and appropriate
coping tactics. This persuasion knowledge guides a consumer’s attention to aspects of a
sales presentation, thus, providing the consumer with inferences about the any
background information that would have caused the marketer to structure the persuasion
attempt in that manner (Friestad & Wright 1994, pp. 1-31). With this guidance, a
consumer is likely to generate assumptions about the effect the persuasion may have on
people. The persuasion knowledge models also guides consumers on persuasion coping
knowledge. This knowledge directs the consumers’ attentions to the satisfaction of their
own goals. It is important to note that in everyday interactions, people frequently move
from the roles of agent and target (Friestad & Wright 1994, pp. 1-31). That has been
made possible by the persuasion knowledge as it provides them with the resources
required to persuade and cope (Friestad & Wright 1994, pp. 1-31). The persuasion
knowledge guides the consumer or the audience in making the right product choices that
best meets their needs.
A lot of scholarly work has applied the persuasive knowledge model. They have done
this in a bid to explain the level of influence persuasion has the information processing,
as well as, persuasion resistance of consumers. These studies suggest that the level of
persuasion knowledge is determined by factors such as education, socialization, and age.
This means that older, well-educate, and socialized individuals have high persuasion
knowledge. Boush, Freistad and Rose, 1994; Taylo and Nelson, 2012 in their studies
came to a similar conclusion that the older adolescent population has little positive
attitudes towards advertising than the younger adolescent do. They concluded that this
Product Involvement and Brand Familiarity 33
was so because the older adolescent had more persuasive knowledge than the younger
adolescent, thus, could easily identify and discriminate against misleading and real
information. Another research where persuasion knowledge was applied was in a
research that examined the effect that new formats of advertising, for example, game-
advertising referred to advergames, and product placements have on consumers’
responses. There are many advertising formats in this contemporary world and they all
have a similar characteristic design that helps conceal the advertiser’s od selling a
product or service (De Pelsmacker and Neijens 2012; Burns, K. and Lutz 2006. Some
studies have focused on finding out whether children have the ability to process
advertising messages and perceive persuasive intentions in advergames also referred to as
in-game advertising (An and Stern 2011; Reijmesdal 2012; Taylor and Nelson, 2012 ).
The studies arrived at the fact that kids do not have the ability to identify the agents of in-
game advertising due to the mere fact that they have low cognitive ability and persuasive
knowledge to understand advertising. This is mainly because their ability to relate the
messages to the products in the advertisements and their cognitive development is still
low.
Figure 1. (PKM)
Product Involvement and Brand Familiarity 34
Figure 2. Extended (PKM) with visual information processing theories (Wojdynski and Evans,
2015)
Product Involvement and Brand Familiarity 35
Evans (2015) looked at the impact of disclosure language on audience' advertising
recognition, as well as, elaboration process from the principles of (PKM) and the
theories of visual information processing. The model is developed on the basis of
(PKM) (See Figure 2). They investigated whether the disclosure characteristics,
specifically position and language, has influence on ad recognition or not and the
effects of the recognition of ads on consumer attitudes and intents has. Studies showed
that language and positioning disclosures affects the activation of persuasion
knowledge audience (Wojdynski and Evans, 2015) .However, this study neglected how
brand familiarity, product involvement or sponsorship transparency moderate the
relationship between evaluative outcomes and ad recognition. Therefore, this study puts
its focus on the product involvement and brand familiarity moderating effects on
consumer's behavioral intentions and attitudes. Additionally, instead of examining the
how disclosure position and language influence on advertising recognition that have
been examined, this study will look at the effects of brand placement in the images in
Product Involvement and Brand Familiarity 36
the article on advertising recognition. The proposed conceptual framework is as
followed:
Figure 3. Extended PKM with moderating factors
The Effects of Brand Placement in Images on Ad Recognition
Brand placement is a significant part of the progressive development of a product line
due to its impact in enhancing product identity. Companies like Coca Cola have been forward
looking in establishing a connection between the various economic and social causes they are
involved in with the general positioning of their brand. It is easier to connect the Coke brand to
its sponsored images without anyone saying its coca cola that is responsible. This tactic, as
explicit as it is in determining the outcome of several positions of marketing, it also elaborates on
the critical issues that enhance product image projection to the public. Studies indicate that there
is a relationship between the particular brand and ad recognition process (Stephen, Xiande,
Product Involvement and Brand Familiarity 37
Xiucheng, & Johnny, 2014; Abad & Sweeney, 1982) For instance, in a recent ad campaign by
Coca Cola, there is no mention of the word Coke, but in relation to the popular song “Hey
Brother” by Avicii, viewers are able to connect the relationship and the brotherhood created
between Coca Cola and the song.
This serves to give a very powerful message of the closeness that Coca Cola brings.
However, it is not always a clear cut relationship. Sometimes an overly popular song is
associated with a lesser brand and the combination ends up disappointing its most avid fans. The
foregoing indicates that a product needs to be as popular as its other accompanying aspects if the
ad campaign would make sense in the long run. For instance, it is highly unlikely that the success
Coca Cola’s “Hey Brother, video” would be as successful as it was had the brand been missing
(Stephen, Xiande, Xiucheng, & Johnny 2014).
Other studies were done by Van Reijmersdal, Neijens, and Smit, (2007. pp.403-420)
argues that the use of images for brands leads to more sales because the audience is able to store
the images they see in the advertisements concerning the product. It leads to the overall brand
strength since it will act as a pivot by which consumers relate to the product. The study by Lee,
M. and Faber, (2014, pp.87-102) also reveals that brand images shape the behaviour of the
consumers as well as their attitude towards the products. Brand images make products
outstanding and unique which help audience create a difference between the product and others
in the market. Lee and Faber, (2007, pp.75-90) says it acts as a competitive advantage tool that
allows the companies to win more customers, especially if the brand’s image has a good
reputation and appeals to most of the consumers.
Studies have shown that repeated exposure to a brand image in the media leads to greater
impacts on product sales. Khan, Lewis and Singh, (2009. pp.1063-1079) asserts that brand
Product Involvement and Brand Familiarity 38
preferences are greatly influenced by repeatedly exposing the images of the product on the
audience. The more a product image is repeated in media through an advertisement, the more the
audience will remember the product as compared to the one that has less exposure regarding
brand image exposure.
The effects of Advertising Recognition on Attitudes and Behavioral Intentions
Attitudes, as well, Behaviors are heavily determined by tastes and preferences which in
most cases are part of a larger process of brand familiarization (Hennigs, et al. 2012). To ensure
that familiarization is complete and that significant aspects of development are constituted
effectively, advertising is necessary. This is why the content and frequency of adverts are
necessary. It is perhaps the only mechanical aspect of an otherwise organic process. Recent
studies show that with the decline of television as the primary source of advertising, adverts have
to compete at a much faster rate within diverse networks that in most cases do not take into
account the overreaching element of productive engagement of an otherwise relaxed viewer.
The ability to understand the attitude of the consumers is impact for every advertising
agency or any company advertising their products. Olney, Holbrook and Batra, (2011, pp.440-
453) concluded that the consumer’s knowledge of the advertising content that it is paid for
affects their attitudes towards the product and how they consume the product. People with
various types of conceptions about themselves have their different experiences, emotions,
motivations and cognition when it comes to judgment of a product message that is placed in an
advertisement.
Studies done by Bray, (2007) showed that the importance of behavioral control and
attitudes towards the prediction of the intentions of a consumer with predisposed knowledge on a
product varies especially if the messages or the knowledge the person has is subjective. Other
Product Involvement and Brand Familiarity 39
studies by Cohen and Chakravarti, (2010, pp.243-288) showed that the subjective knowledge
possessed by some of the people who are the potential buyers of a product acts as a moderator to
the relationship that is existent between the perceived behavior and the intention to purchase the
product. When purchasing a product, the consumers do not need only the information that is
provided in the advertisement of a product they intent to buy. This therefore, means that the
information the consumer has already about the product will guide him or her in buying the
product. This initial information shapes the attitude, and the behavioral intentions since it makes
him or her more self-confident in the process of making a more appropriate purchase decision.
The ability to influence the consumers with more information that maybe subjective
about a product lies in the advertiser’s ability to convince them using information that can
adequately change their attitudes and behavioral intentions (Smolla, 1992, pp. 177). This means
that the traditional forms of media such as television, newspapers, magazines and radio will not
be enough in influencing them. Providing convincing information that will alter the predisposed
knowledge, will tend to affect how the consumer will behave towards the advertisement
message, especially if it adds relevant knowledge to what they already know. In the end, their
attitude and behavior is substantially changed. Advertisers, therefore, has the task of influencing
the consumer’s initial subjective knowledge to change their behavioral intentions and attitudes
towards their products and the advertisement content.
Related studies also shows that the information that a consumer has concerning an
individual product as illustrated by Berger, and Mitchell (2009, pp.269-279) reflects the way the
consumer’s behavior and attitude that is shaped by the self-confidence. It is further stated by Xie,
Bagozzi, and Troy, (2008, pp.109-122) that people with higher level of advertisement’s content
that is subjective, always have high levels of confidence in the process of carrying on their
Product Involvement and Brand Familiarity 40
behavior of consuming products. This is because their attitude towards the consumption acts
already portrays confidence in them. It is imperative that when the level of information the
consumer has about a product is lower, the effect it has on the behavioral intentions and attitudes
is also more moderate.
The Moderating Effects of Product Involvement on Attitudes and Behavioral Intentions
Product involvement refers to the enduring perception of the consumers on the
importance of the categories of the products the consumer wants according to the inherent
interests, values and the needs. Ever since its first introduction in the product marketing, this
concept of product involvement has since been extensively utilized in the explanatory and the
moderating variable in the consumer behaviour. It is further regarded by Grubb and Grathwohl,
(2007, pp.22-27) as the central and the most important framework in the process of
understanding consumer’s decision-making behaviour and other associated types of
communication that exist between the seller of products and the consumer.
Research reveals that high product involvement conditions during the buyer decision
making of the product choices to make are relevant and quite important as it involves through the
entire process. It shapes the attitudes of the consumer and the behaviour towards the products.
The product involvement has stages that are imperative and which involves searching of
information and criteria evaluation Dick and Basu, (2004, pp.99-113). The extent to which a
product is viewed in the market by a consumer as relevant to him or her and perceived by the
same consumer to be more instrumental in satisfying his or her needs and interests, in the same
way, increases the chance of its purchase. It makes the consumer likely to have the urge to
process the information relating to the product. Consumers or in other words, the buyer, neither
can put a greater effort nor wish to process the information that refers to a product under a
Product Involvement and Brand Familiarity 41
situation where there is a lower product involvement (Sinkula, Baker & Noordewier, 2007,
pp.305-318).
Past research also shows that knowledge that is self-perceived is a form of direct
influencer that is positive towards the intentions of purchase of a product that is initially branded
and is durable. Also, research by Bian and Moutinho, (2011. pp.191-216) shows that in the
situation where the non-deceptive counterfeit exists, those consumers that have a higher
knowledge about a particular product have a higher capability of quickly identifying the
underlying flaws of the product. Therefore, they must give limited approval to the quality and the
grade of the product. The researches done on this topic tests the adverse effects the product
knowledge has on the consumer’s behaviour in purchasing a product.
Other research done by Sinkula, Baker & Noordewier, (2007, pp.305-318) shows that
consumers generally look for the experiment, more personal and more symbolic gain apart from
maximizing the functionality of the product. Dick and Basu, (2004, pp.99-113), further explains
that the above effect happens more in a situation of high product involvement as compared to a
lower product involvement condition. In the condition that the consumers are in the high product
involvement condition, they are likely to consider the product as the product with low price and
hence lower quality. They are unlikely to put a consideration that the product can totally satisfy
their personal needs, personal treat, the status they most desire and their excitement and leads to
a lower purchase level of the product.
In the end, a moderating effect, therefore, occurs whenever a relationship is established to
exist between the categories of a product, but not in other products because of the variance that
exists in the product involvement. Berger and Mitchell (2009, pp.269-279) says that the
moderation is necessary as it enables the research to be rational. In this study, the assumption
Product Involvement and Brand Familiarity 42
that is made is that the consumers are more likely to acquire a lower purchase tendency of a
product even in the high product involvement regardless of the perception they have already
about the product. In contrast, consumers are likely to purchase a product highly whenever they
perceive a lower product involvement level and in turn have a greatly positive perception
towards the product.
Brand Familiarity and the Moderating Effects it has on Attitudes and Behavioral
Intentions
Brand familiarity refers to a construct that is not dimensional and which has a relation
that is direct to the time spent in processing the information about a given brand, irrespective of
the content and processing type that was used (Simonin & Ruth, 2008. pp.30-42). It is the most
basic type of consumer knowledge that is context independent and is affected by the exposure to
advertising and behaviour of purchase or the production consumption.
Brand family refers to the aspect of using one family brand to market a range of products.
In most cases, the products are from the same manufacturer or source. Previous researches that
show the moderating effects of brand familiarity in the advertising industry (preferably native
advertising) are influential in benchmarking this discussion through open forums. Some studies
that show the different results between high brand familiarity product and low brand familiarity
product demonstrate that brand familiarity does have moderating effects and important to study
in this research. Brand familiarity positively influences brand attitude while Brand familiarity is
positively influences behavioral intention.
Studies were done by Wright, and Barbour, (2007, pp. 23-27) lists three stages that are
involved in a consumer’s decision-making process. These stages include and defines the pool of
the alternatives, review of the relevant information stored in the customer’s memory and the
Product Involvement and Brand Familiarity 43
application in the decision-making process rule. Evidence for their studies indicates that while
buyers and consumers of a product may be having knowledge on a given variety of brands in a
given class of a product, they are likely to put consideration into a few of these brands on any
given occasion Klein, and Dawar, (2004, pp.203-217). These choices made and its related
behaviour and attitudes have very crucial influences on the subsequent chances of the options of
the brand. It is further stated that the brands that have not been considered cannot be chosen next
time.
Since the formation of brand attitude does not require the explicit comparison of the
Interbrand's, the level of full effects that is caused by the brand familiarity will influence more
directly the level at which the consumers will like the brand. However, studies by Chang and
Liu, (2009, pp.1687-1706) shows that with the exception of habitual behaviors of purchase, the
choices of a brand explicitly needs Interbrand comparisons. It is additionally stated that the level
of relative familiarity of a brand in regard to brand alternatives becomes the crucial independent
variable. The degree of the comparisons made is depends on such factors as the initial knowledge
of the product class and the involvement of the decisions made.
Empirical research indicates that the brand familiarity effect and the attention’s duration
and not the frequency of the exposure and acts as the facilitator of the consequences of the
attitude and behavior created towards an individual product. Walser, (2004, pp. 60-129) clearly
demonstrates that the brand familiarity affects the attitudes and the behavioral attention created
since the high level of familiarity reduces uncertainty of a product and hence a consumer is likely
to buy a product. On the other hand, low brand familiarity leads to increased brand uncertainty
which in turn makes the consumer not to buy the product. Familiarity effect is further influenced
by the strength of the behavioral attention (Wright & Barbour, 2007, pp. 23-27). Therefore, the
Product Involvement and Brand Familiarity 44
level of behavioral attention that is focal in nature, increases the brand liking by shaping the
attitude of the consumer. This acts as a moderator between the brand familiarity, and the
attitudes and behavioral attention as a result of continued exposure. The consumer behavioral
attention and the attitudes, in addition, is moderated by the attentional level and duration which
in turn influences brand familiarity.
Research Methodology
Research Rationale
This research aims at examining the moderating effects that product involvement, as well
as, brand familiarity have towards consumers' behavioral attitudes and intention of native
advertising. This research adopts The Persuasion Knowledge Model to explain the relationship
between brand placement images and advertising recognition and between advertising
recognition and consumers' attitudes and behavioral intentions.
From the literature review, there are many factors that influence advertising recognition
such as sponsor disclosure and persuasive language which will activate consumers' persuasion
knowledge. Previous researches have shown that disclosure position and language significantly
influence likelihood that consumers will recognize the advertisement (Wojdynski and Evans,
2015; Dillman 2007).Moreover, previous researchers have found that advertising recognition has
had a major effect on the perceived story quality, perceived news credibility, and attitude toward
the company and intention to share the story, but not understanding of selling and persuasive
intent (Wojdynski and Evans, 2015; Dillman 2007).
Nevertheless, the relationship between advertising recognition and product placement has
not been examined as well as the moderating effects of product involvement and brand
familiarity on consumers' attitudes and behavioral intentions. Thus, this research attempts to
Product Involvement and Brand Familiarity 45
close the gap in order to develop the understanding of factors influencing consumer persuasion
knowledge and consumers' responses towards native advertising. According to the research
objectives, the following research questions were developed:
To what extent does product placement in images influence on advertising recognition?
To what extent does product involvement moderate the effects of ad recognition on
consumers' attitudes and behavioral intentions?
To what extent does brand familiarity moderate the effects of ad recognition on
consumers' attitudes and behavioral intentions?
Research Design
To achieve aims, as well as, the objectives of the study, quantitative research has been
employed. The quantitative methodology is selected as this study is to investigate customer
insights. This study has been employed the deductive approach and it explains the relationship
between the variables and theoretical concepts by generating and testing hypotheses (Saunders et
al. 2012).
Based on limited time and resource, online questionnaire, which is one of the popular
methods for cross-sectional studies (Sunders et al. 2012), was conducted as a research instrument
to collect primary data. Participants were asked to answer all the questions and rated degree for
each statement regarding the native advertisement examples anonymously. This questionnaire
was conducted for explanatory research which aims to establish and explain the casual
mathematical relationship between variables (Saunders et al. 2012).
In this study, independent variable is brand placement images, mediating variable is
advertising recognition, and dependent variables are consumers' attitudes and behavioral
Product Involvement and Brand Familiarity 46
intentions, moderating variables: product involvement and brand familiarity and control
variables are web experience and attention.
Questionnaire Design
The design of a questionnaire can mainly be categorized into self-completed and
interviewer-completed where the main differences are how the questionnaire is delivered,
returned and collected as well as the numbers of contact researchers have with the participants.
The completed questionnaires are noted by the interviewer based on interviewees' responses and
self-completed questionnaires are usually completed by the participants themselves without a
face-to-face interaction.
Self-completed questionnaire can increase participants' willingness to participate and
reduce the bias that participants will answer in a way to satisfy researcher as participants are
anonymous and respond independently (Saunders et al, 2012; Dillman 2007). This research
adopts internet-mediated questionnaire which is one of the self-completed design as it offers
quick response from a large size of samples under much lower cost compared to other designs of
questionnaires (Saunders et al 2012). Moreover, online survey is selected as it is easily accessible
by most research population.
Based on limited time and resource, online questionnaire, which is a popular method for
cross-sectional analysis (Sunders et al., 2012), was conducted as a research instrument to collect
primary data. Participants were asked to answer all the questions and rated degree for each
statement regarding the native advertisement examples anonymously. This questionnaire was
conducted for explanatory research which aims to establish and explain the casual mathematical
relationship between variables (Saunders et al., 2012).
Product Involvement and Brand Familiarity 47
In this study, independent variable is brand projection images, mediating variables
advertising recognition, dependent variables are consumers' attitudes and behavioral intentions,
moderating variables: product involvement and brand familiarity and control variables are web
experience and attention.
The questionnaire consists of three main sections
The first section will covers control variables which are web experience and attention
towards the advertisement on a screenshot of a web page. Web experience was measured by three
questions (i.e. How many hours per day on a week day do you use the Internet? (Tutaj and van
Reijmersdal 2012). Attention towards advertising was measured by three items of 7-likert scale (1
= "not at all" and 7 = "very much") (Muehling, Stotlman and Grossbart 1990; Ellen and Bone
1998; Bruner and Kumar, 2000).
In the second section, the questionnaire will present four examples of native advertising
and ask participants to respond to those web pages. Questions on brand familiarity, attitudes and
behavioral intentions are asked respectively in each question. Brand familiarity is measured by a
single bipolar scale adopted from previous researches (Phelps and Thorson, 1991; Tutaj and Van
Reijmersdal, 2012; Wojdynski and Evans, 2015). The question asks whether the participants were
familiar with the brand or not. To operationalize Attitudes towards advertising, the mean of four
7-point semantic differential scales (bad/good, dislike/like, irritating/not irritating and
uninteresting/interesting).
Based on previous research (Bruner and Kumar, 2000; Mitchell and Olson, 1981; Gardner
1985). A check on the reliability indicated the Cronbach's alpha of 0.87.Attitudes towards the
brand is measured by three items of the seven-point semantic differential scales which are; (bad
& good, unfavorable & favorable, and negative & positive) which is adopted from Grossbart,
Product Involvement and Brand Familiarity 48
Muehling and Kangun (1986) and Bruner and Kumar (2000). A reliability check indicated a
Cronbach's alpha of 0.97) Intention to share and Intention to purchase are measured by three 7-
point semantic differential scales (unlikely & likely, improbable & probable, and impossible &
possible) which has Cronbach's alpha of 0.91 (Bruner & Kumar 2000; McKenzie et al. 1986).
Four advertisement examples in this questionnaires where the questions asked will be
repeated. To examine the moderating effects of product involvement, first two examples present
high involvement product and the other two present low involvement product. Mobile phone is
used to represent the high involvement product whilst condensed milk represents the low
involvement products.
Consumer Psychology and Cognitive Processing in Digital Persuasion
Digital persuasion takes place where cognitive attention meets emotional resonance. It is
driven by psychological determinants that influence how consumers absorb marketing
communications. Advertising online reinforces memory, more specifically, brand memory,
through what is called exposure effect, associative tuning, strengthening recognition, and
increasing familiarity (Latif et al., 2014, p. 71). Such reinforcement, attributed to insufficient
evidence in one’s borders, is analyzed to operate on implicit cognition and driven irrational
decision-making. The Elaboration Likelihood Model account for how persuasive
communications are either deeply cognitively elaborated or peripheral cues processed, depending
on one’s motivation and involvement (Moriarty et al., 2012, p. 56). This means that the digital
environment more often than not, encourages peripheral cognition due to information surplus.
Reasoning is dominated by images, tone, and repetition. Per social network, persuasive cues are
embedded within social interactions, and emotional contagion acts, strengthens message
receptivity (Barreda et al., 2015, p. 604). Therefore, in contrast to traditional forms of arguing,
Product Involvement and Brand Familiarity 49
digital persuasion is more about the fine balance of attention, emotion, and familiarity with the
focus on residue familiarity (Tritama and Tarigan, 2016, p. 12). Marketers can now use cognitive
science alongside ethics and ensure that passive persuasion moves to understanding.
While engaging in digital persuasion, cognition goes beyond message understanding to
the psychological construction of meaning for a brand. The literature describes a set of online
advertisements describing the elements of a semiotic system and how the rhetorical elements
impact brand categorization and evaluation (Labrador et al., 2014, p. 40). One possible approach
to persuading consumers is the use of language designed to frame a product in a specific context,
drawing on a schema within a consumers cognitive framework. When a narrative is culturally
current, consumers enjoy cognitive fluency and interpret the message as easy and appealing
(Tulasi, 2012, p. 218). A possible explanation for this phenomenon is the drawing of incorrect
conclusions based on the ease of message comprehension. More effective elaboration is a result
of the activation of both the rational and affective systems of the brain (Dew and Kwon, 2010, p.
5). The cognitive and affective systems complete the recall-pull and the ration/evaluate push
systems, respectively. Successful digital persuasion is about the aesthetic aspects which permit
ease of processing, and not the logic of the argument (Moriarty et al., 2012, p. 59). The de-
emphasis on content speaks to a perception-driven rather than a content-driven marketing
approach. The perception of persuasion is derived from the semantic coherence of embedded
digital discourse and the procedural familiarity of the discourse.
Trust in digital persuasion psychology demonstrates how familiarity can connect
perceptions and beliefs. Research indicates that prolonged visibility of a brand, even in the
absence of direct product experience, leads to the brand’s perceived trustworthiness (Homburg et
al., 2010, p. 205). When consumers apply the familiarity heuristic, they recognize a brand and
Product Involvement and Brand Familiarity 50
conclude they trust it. Within the context of digital persuasion, overexposure to a brand can
create overconfidence, where the user assumes that the product is authentic because it is present
so frequently (Latif et al., 2014, p. 74). In such a case, persuasion is primarily effective because
of perceived legitimacy rather than inherent value. Algorithmic personalization in digital content
further exacerbates confirmation bias, leading users to a bounded rationality where they only see
the product that they frequently recognize (Barreda et al., 2015, p. 606). This kind of trust is
engineered and can be mistaken for authentic trust. Transparent digital communication can help
marketers turn engineered trust into trust confidence (Mudzakkir and Nurfarida, 2015, p. 3). In
persuasive digital ecosystems, trust is an ethical consideration that stems from a psychological
need.
Social media advertising transforms cognition and behavior by embedding persuasive
stimuli within social validation structures. The presence of peers and engagement metrics can act
as cognitive shortcuts indicating popularity and authenticity (Tritama and Tarigan, 2016, p. 11).
Analytical reflection shows that these social cues operate and trigger tendencies to conform, as
explained by social identity theory, where individuals align their choices with normative and
deviant group behaviors. The collective “we” of social approval, as explained by group and
collective spirit, suggests that consumers internalize the collective approval identity as the
negotiation instead of the product (Barreda et al., 2015, p. 603). Furthermore, algorithmic
behavioral targeting strengthens these tendencies by personalizing ads based on similarity and
predictive behavioral modeling, thus creating persuasive echo chambers (Latif et al., 2014, p.
75). The siloing of social proof and algorithmic persuasion narrows cognitive diversity,
restricting critical reflection. To mitigate this, ethical marketing ought to promote the need for
transparency regarding algorithmic recommendations and intent driven advertising disclosure.
Product Involvement and Brand Familiarity 51
Assessing social psychology along with ethical marketing will ensure that persuasion is
responsible and that it enables active participation instead of unconscious imitation. The
psychodynamic intertwining of cognition, affect, and group belonging suggests that social media
channels digital persuasion as a collective activity.
Language operates as a cognitive perspective in the construction of digital arguments and
the shaping of meaning through the designs of rhetoric and the understanding linguistically of the
audience. Empirical works point out that simple syntactic structure as well as metaphorical
language and a framing of a message in more inclusive terms enhances the retention and
recollection of the message and the message is perceived more credible (Labrador et al., 2014, p.
42). From an analytical view, the coherently offered statement enables the activation of the
automatic cognitive system, which triggers and facilitates the meshing of the pieces, and offers
or provides the meaning of the statement with less mental effort. Notwithstanding, the precision
or accuracy of the rhetoric is fundamental to emotional engagement as the system is also tuned to
the rhythmic construction of the language and the repetition of the phrases (Tulasi, 2012, p. 220).
Conversational digital advertisements promote an intimacy that invites an audience to empathize
cognitively and fosters emotional linkage. Also, linguistic diversifications that have been made
in different cultures integrate persuasion into the local semantic frameworks and cultures as
Canagarajah (2013, p. 81) states, ensure that the branding maintains its integrity. The Cognitive
Pragmatism or the Cognitive adaptability as the argument states the meaning of a statement.
In digital persuasion, emotional priming utilizes unconscious associations that shape
evaluative processes. Exposure to emotionally loaded pictures tends to enhance brand preference
by strengthening neural circuitry that processes pleasurable and attentional stimuli (Latif et al.,
2014, p. 73). Such analytical considerations suggest that priming predominately utilizes the
Product Involvement and Brand Familiarity 52
associative learning circuitry of the brain, where emotions become principal constituents of
associative learning and strengthen the degree of priming. Certain visual elements, whether
palettes, facial expressions, or sounds, produce emotions that weight a memory or a section of a
stream of thought (Moriarty et al., 2012, p. 61). The integration of emotions and rational thought
substantiates the rationality of engaging in emotionally persuasive advertising. Nonetheless,
excessive emotionality is likely to render digital advertising inauthentic, resulting in damaged
consumer trust (Barreda et al., 2015, p. 607). The ethical challenge in digital marketing is
sufficiently emotional to engage the consumer while presenting an honest, if emotionally neutral,
narrative. Marketers who substitute emotionally charged exaggerations with empathy-driven
stories attain stronger and more sustainable persuasion (Tulasi, 2012, p. 219). Emotional
authenticity enhances the psychological accountability of digital communication, ensuring that
persuasive attempts foster connection rather than domination.
The impact of humor on digital persuasion brings fascinating aspects of cognitive
flexibility and cross-cultural understanding. Spencer and other scholars explain that humor
facilitates recall and diminishes resistance toward persuasion by mitigating cognitive
defensiveness (310). Analyzing the phenomenon of humor reveals that it works as a social
lubricant, making the audience more accepting of a message. However, the power of persuasion
of humor fades when the audience does not understand a culture or language sufficiently
(Canagarajah 82). Non-native speakers perceive humor primarily as a collection of literals and
do not recognize irony (Aneja 354). This difference in cognitive processing emphasizes the need
for more flexible humor in global advertising. Non antagonistic humor is socially inclusive and,
when used in advertising, closes the gap on relational persuasion (Wojdynski and Golan 1408).
Humor is, and will be, an effective means of persuasion when it contains cognitive dissonance by
Product Involvement and Brand Familiarity 53
integrating the audience's language level, incorporating emotional aspects, and politically using
humor.
Highlight the ethical concerns and cognitive subtlety of digital persuasion in the case of
native advertising. Research indicates that related ads achieve greater interaction by mimicking
an editorial format, thereby resulting in reduced cognitive awareness of the ads' persuasive intent
(Wojdynski and Golan, 2016, p. 1405). From an analytical perspective, this cognitive schema
exploitation is rather more confidence exploitation than cognitive trust. Where information
context and expected informational tone align, audience heuristics processing is practically
guaranteed (Moriarty et al., 2012, p. 66). This cognitive absorption promotes retention and intent
concealment, but it also compromises autonomy, as intent obscurity prevents autonomous intent
and purpose judgment. The repeated exposers to indiscernible advertorials eventually result in
informational fatigue, loss of trust in digital journalism, and unfostered trust in the relationship
(Tulasi, 2012, p. 222). The cognitive effort of ethical advertising requires unambiguous signaling
to provide a narrative flow, which helps cognitive dissonance reconciliation schema, and
narrative friction is unavoidable (Labrador et al., 20104, p. 44). The paradox of aesthetic
integration and ethical clarity in digital persuasion compulsive and fuzzy heuristics indicates the
need to respect cognitive efficiency. The paradox of aesthetic integration and ethical clarity in
digital persuasion compulsive and fuzzy heuristics indicates the need to respect cognitive
efficiency. The paradox of aesthetic integration and ethical clarity in digital persuasion
compulsive and fuzzy heuristics indicates the need to respect cognitive efficiency.
The rapid influx of novel research in social cognitive psychology sheds light on the
impact of digital settings on the neural underpinnings of decision-making processes within the
frameworks of cognitive processes of persuasion. Latif et al. (2014) noted that the unceasing
Product Involvement and Brand Familiarity 54
exposure to rapid, multimodal stimuli causes consumers to favor automatic cognitive processes,
leaving little or no time for elaborate or methodical processes (p. 77). Such unceasing high-
velocity stimuli-akin to digital cognitive environments-could dangerously compress the thinking,
reflective, or decelerative cognitive processes. Digital environments impose immediacy or high
velocity as a characteristic of digital focused thinking. Barreda et al. (2015) mentioned that
unceasing digital environments that uphold cognitive tasks, for example, notifications, adaptive
tailored cognitive stimuli, unceasingly reinforce a cognitive loop that encourages the loss of
awareness of cognitive persuasion (p. 609). Such cognitive phenomena would qualify as one of
the cognitive dual process systems, in which fast automatic, emotionally driven- no rational
thinking- processes are system 1, and higher order rational thinking processes are system 2
(Moriarty et al. 2012, p. 67). While the findings and their implications considerably increase the
efficiency of a marketing system, the opportunities of rational thought are considerably
minimized. Cognitive sustainability in marketing would then require a significant shift- for
example, a shift in advertising design to more mindful advertising purposefully constructed to
reinforce attentional focusing and avoidance of overstimulation. Such a shift, from marketing
overstimulation to mindful advertising, would rely more on ethical cognitive marketing
principles.
Product Involvement and Brand Familiarity 55
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Table. Related research
Authors
Application Domain
Findings
Aaker, D.A., (2012)
brands
Branding works to
associate a particular
product or service
name with particular
god qualities in the
minds of consumers
Brand advertising
An, S., & Stern, S. (2011)
advergames
children have the
ability to process
advertising messages
and perceive
persuasive intentions
in advergames also
referred to as in-game
advertising
De Pelsmacker, P. and
Neijens, P.C., (2012)
Advertising formats
There are many
advertising formats
Product Involvement and Brand Familiarity 69
and they all have a
similar characteristic
design that helps
conceal the
advertiser’s od selling
a product or service
Howe, P. and Teufel, B.,
(2014)
Native advertising
Over the years there
has been an increase
in interest from
traditional news
publishers to offering
more integrated forms
of advertising referred
to as native
advertising or
sponsored content
Becker-Olsen, K.L. (2003)
Sponsored content and banner
advertising
people’s attitudes are
more negative towards
online marketing that
they are to offline
marketing
sponsor disclosure
effect affects the
Product Involvement and Brand Familiarity 70
attitudes of the
audience through
skepticism, disliking,
and criticism
Belch, G.E. and Belch,
M.A., (2003)
Advertising and promotion
Advertising is
marketing used to sell
or promote something
Attitudes towards
advertising are
predisposition by the
audience and how they
react to an
advertisement during
its exposure
Bernays, E.L. and Miller,
M.C., (1928)
propaganda
Advertisements are
quite similar to
propagandas, the only
little difference that
exist between the two
is the fact that
propagandas are
advertisements used
by ruling governments
Product Involvement and Brand Familiarity 71
to sell or promote their
policies
Berners-Lee, T., Cailliau,
R., Groff, J.F. and
Pollermann, B., (2010)
World-Wide-Web
The World Wide Web
is the main application
that millions of people
use very day on the
internet
Brackett, L.K. and Carr,
B.N., (2001).
Consumer Vs. Student
advertising
College students in
the United States of
America (U. S. A),
find internet ads
irritating
Brown, R.S., 1978
Advantages and
disadvantages of advertising
The internet
beats all other forms
of traditional
advertising by making
it more affordable to
reach a large number
of people at very little
costs
Through advertising
on the internet, logos,
trademarks, as well as,
Product Involvement and Brand Familiarity 72
images can be copied
by competitors or
frauds and be used for
illegal commercial
purposes
Brown, Y.R. and Walker,
M.B., 7 Media, Inc., (2000)
Online interactive advertising
Internet advertising
involves publishers
that integrate
advertisement
messages and
advertisers that
provide the
advertisement that
shall be converted into
online content
Bruner and Kumar, (2000)
Web Commercials and
Advertising Hierarchy
Attention towards
advertising was
measured by three
items of 7-likert scale
Intention to share and
Intention to purchase
are measured by three
7-point semantic
Product Involvement and Brand Familiarity 73
differential scales
(unlikely & likely,
improbable &
probable, and
impossible &
possible) which has
Cronbach's alpha of
0.91
Burns, K. and Lutz, R.
(2006)
The function of format
There are many
advertising formats in
this contemporary
world and they all
have a similar
characteristic design
that helps conceal the
advertiser’s od selling
a product or service
Biehal, G., Stephens, D., &
Curlo, E. (1992)
Ad and brand choice
Attitudes towards
advertising are
predisposition by the
audience and how
they react to an
Product Involvement and Brand Familiarity 74
advertisement during
its exposure
Boerman, S.C.,
Reijmersdal, E.A. and
Neijens, P.C., (2012)
brand responses
The sponsor
disclosure effect
affects the attitudes of
the audience through
skepticism, disliking,
and criticism
Boush, D.M., Freistad, M.,
& Rose, G.M. (1994)
TV advertising
older, well-educate,
and socialized
individuals have high
persuasion knowledge
Campbell, M.C. and
Kirmani, A., (2000)
persuasion knowledge
The Persuasion
Knowledge Model
(PKM) is used to look
at the factors that
influence the
effectiveness of
advertising messages
on the audience
Campbell, M.C., Mohr,
G.S. and Verlegh, P.W.J.
(2013)
disclosures
sponsor disclosure
aims at increasing the
persuasion knowledge
Product Involvement and Brand Familiarity 75
by identifying the
content as advertising
Castells, M., (2002)
Internet
The first ever online
add to be used was
sold by the Global
Network Navigator to
a law firm located in
Silicon Valley
Carlson, M., (2015)
Native advertising
native advertising is
manifested in the form
of an article or a video
Chan Yun, Y. (2009)
web advertising
There is a decrease in
the use of internet
advertising and this
findings were arrived
at by the noted
decrease in the
number of clicks per
banner ad
Cho, C. & Cheon, H. (2004)
advertising on the Internet
There is a decrease in
the use of internet
advertising and this
findings were arrived
Product Involvement and Brand Familiarity 76
at by the noted
decrease in the
number of clicks per
banner ad
Drèze, X. and Hussherr,
F.X., 2003
Internet advertising
Targeting audience
On-line interactive
systems
Docoffe, R.H., (1996)
Web advertising
People can view
advert messages
through various forms
of media which
include magazines,
televisions,
newspapers, direct
mail, outdoor
advertising, and the
most recent use of the
internet
Drucker, P., (2013)
A shift in marketing
Online advertising
formats
Consumer response to
advertising formats
Product Involvement and Brand Familiarity 77
Friestad, M. and Wright, P.,
(1994)
Persuasion knowledge model
Brand choice
Attitudes towards
advertisements
Frischmann, B., (2000)
Internet commercialization
Commercialization of
the internet
Gardner, M.P. (1985)
Brand attitude
Brand evaluation
Consumer attitudes
towards brands
Grossbart, S., Muehling,
D.D. and Kangun, N. (1986)
Comparative advertising
The current
competition in
comparative
advertising
Ha, L. and McCann, K.
(2008)
Model of advertising
The integrated model
Hauben, M., (2007)
ARPANET
The History of
ARPANET
Howe, P. and Teufel, B.
(2014)
Native advertising
The effects of age on
advertisement formats
Hoyer, W.D. and Macinnis,
D.J., (1997)
Consumer behavior
The behavior of
consumers
Lee, D., Hosanagar, K. and
Nair, H., 2015
Brand awareness
The internet
especially social
Product Involvement and Brand Familiarity 78
media, for example,
Facebook is used for
brand awareness
MacKenzie, S.B., Lutz, R.J.
and Belch, G.E. (1986)
Attitude towards
advertisements
Attitudes towards
advertising are
predisposition by the
audience and how
they react to an
advertisement during
its exposure
Mitchell, A.A. and Olson,
J.C. (1981)
Brand
Mediators of
advertising effects on
brands
Pierce, J.P. and Gilpin,
E.A., (1995)
Tobacco marketing
Tobacco advertising
which was initiated in
the year 1920 is given
credit for the
development and
institutionalization of
modern advertising
Phelps, J. and Thorson, E.
(1991)
Viral marketing
Brand familiarity is
measured by a single
bipolar scale adopted
Product Involvement and Brand Familiarity 79
from previous
researches
Powell, L.M., Harris, J.L.
and Fox, T., (2013)
Food marketing
Advertisers especially
those that are into
food marketing are
embracing mobile
advertising as well as
social media
Reijmersdal, E.A.,
Rozendal, E., & Buijzen, M.
(2012)
advagames
The effects of
prominence on
children
The effects of
persuasion knowledge
on children
Rodgers, S. & Thorson, E.
(2000)
The interactive advertising
model
According to the
interactive advertising
model, different
formats of
advertisements result
in different cognitive
processing, hence,
different outcomes
Product Involvement and Brand Familiarity 80
Roth, D.W. and Salisbury,
D., Engage, Inc., (2001)
Internet advertising system
Internet advertising
includes search engine
marketing, email
advertising, social
media advertising,
web banner
advertising as well as
mobile advertising
Sandage, C.H. and
Fryburger, V., (1967)
Advertising Theory
Advertising does not
only play the roles of
promoting and selling
of products of
services, it can also be
used by an
organization, firm, or
company to reassure
its stakeholders,
employees, or
potential clients that
the company is still
viable
Saunders, M., Lewis, P. and
Thornhill, A. (2012)
Research methods for
business students
explanatory research
which aims to
Product Involvement and Brand Familiarity 81
establish and explain
the casual
mathematical
relationship between
variables
Seymour, T., Frantsvog, D.
and Kumar, S., (2011)
search engines
The first advertising
search ad was
launched in the year
1998. Google later
launched its own
advertising search ad
in the year 2000
Stafein Knoll, (2015)
Native advertising and
sponsored content
Native advertising
makes adverts appear
as editorial content
which is less irritating
to the consumer as
compared to other
forms on online
advertising
Sundar, S. (1999)
print and online news
People may interpret
advertisements as
either entertainment
Product Involvement and Brand Familiarity 82
or information and
may not be able to
distinguish between
advertising messages
and news depending
on how they use and
process the
information
Taylor, D.C., & Nelson, B.
(2012)
persuasion marketing
children have the
ability to process
advertising messages
and perceive
persuasive intentions
in advergames also
referred to as in-game
advertising
Tutaj, K. and Van
Reijmersdal, E.A. (2012)
online advertising format and
persuasion knowledge
A majority of internet
users find websites
with native ads more
responsive than
websites with
traditional ads,
however, the users
Product Involvement and Brand Familiarity 83
responded more
positively to websites
that did not contain
any kind of ad
Wasserman, E. (2013)
Native advertising
Native advertising is
all about deception,
this is because it
encourages the
audience to perceive
the advert messages
other than what they
are and this plays a
major role in
influencing the
behavioral intention
of the consumer
Wojdynski, B.W. and Evans
N.J. (2015)
Disclosure Position and
Language on the Recognition
Disclosure Position
and Language effect
the Recognition and
Evaluation of Online
Native Advertising
Zeff, R.L. and Aronson, B.,
(1999)
Internet advertising
Internet advertising is
marketing that
Product Involvement and Brand Familiarity 84
manipulates the
internet to deliver
information about
products to potential
clients
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