MGT 300
“Don’t live your life based on what other people might think. You’ll never make them
or yourself happy.” - Jean Brooks
Power- The ability to influence decisions. The ability to get things done the way one
wants them to be done
Ex: Shawshank Redemption- Andy (knowledge)
-Guard (Athority)
9 sources of power-
1. Reward
2. Coercive
3. Legitimate
4. Referent
5. Expert
6. Uncertainty reduction
7. Resource/info control
8. Substitutability
9. Centrality
*The more you have the better
Communication- the transferring and understanding of meaning
“Communicare”…”To make commune”
Ex: successful marriage: 1) trust 2)communication
Effective Communication
Message
Sender ---------- Receiver
+ -
Ineffective Communication
Message
Sender --------- Receiver
+ ^ -
Noise
Ex: WSJ by: Wendy Lane (Pigs article)
•Short Snout Club
•Promote pigs
•Jack tale
•350
•1984
•etc…
5 levels of Listening
1. Ignoring
2. Pretending
3. Selective Listening
4. Attentive Listening
5. Active Listening
EX: Father of the Bride- selective listening
-Noise: physical contact, Nike, thoughts, language
“When spider webs unite, they can tie up a lion” - Ethiopian Proverb
What is a group?
•2 or more people who interact with each other to accomplish certain goals or
meet certain needs
What is a team?
•A group whose members work intensely with one another to achieve a specific
common goal or objective
•*Difference is the intensity*
Positives (+) of groups:
•Enhanced performance ex: pitchforks accapella group
•Improved creativity
•Enhanced diversity ex: village of 100 video
Negative (-) of groups:
•Pressure to conform ex: Dead Poet’s Society (marching/walking)
•Pressure to perform at a group mean level
Team think: balancing the “me” with the “we”
Ex: Mr. 3000, considers the team instead of just himself
The Deep Dive on Nightline
•Shopping cart project at IDEO
•IDEO run by Dave Kelly
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