1. Who is most affected by the "glass ceiling" effect?
a. Men
b. Women
c. Minorities
d. Both A & C
e. Both B & C
2. The process of measuring and assessing an employee's performance objectively and
providing feedback to that employee is known as a(n):
a. career survey
b. appraisal
c. performance development
d. affirmative action
3. Feelings and emotions of workers have a direct impact on their motivation and
productivity.
a. True
b. False
4. It is okay to ask about pay, time off, and benefits in an interview.
a. True
b. False
5. Dr. Neck showed a video clip from the movie "HOOSIERS" (about a coach getting
ejected from a game) to specifically illustrate which form of leadership?
a) directive
b) transactional
c) transformational
d) empowering
e) lollipop
6. Dr. Neck showed a video clip from the movie "Lollipops for Everyone" (about a
manager who loves lollipops) to specifically illustrate which form of leadership?
a) directive
b) transactional
c) transformational
d) lollipop
e) none Of the above. Neck never showed a clip from this fictitious movie
7. During a recent class, we read and discussed a case about a missing tool Neck used
this case to illustrate the leadership typology discussed in the textbook and in class. The
title of this case was;
a) The missing screwdriver
b) The missing computer
c) The missing hammer
d) The missing saw
e) The missing wrench
8. According to one of our guest speakers, Mike Stanley …….… involves the "attracting,
retaining, and developing employees"?
a) exemption
b) non exemption
c) human resources
d) leadership development
e) recruiting
9. According to our guest speaker, Mike Stanley, another word for an "hourly" or "paid
by the hour" worker is:
a) exempt
b) motivated
c) lazy
d) non-exempt
e) under qualified
10. during a recent class, our guest speaker, Michael Stanley, discussed the laws
involving age discrimination in the workplace. According to Mr. Stanley, the minimum
protected age for age discrimination is:
a) 50
b) 40
c) 60
d) 55
e) none of the above
11. The process of influence aimed at directing behavior toward the accomplishment of
objectives is known as:
a. management
b. power
c. leadership
d. empowering
12. Until recently, which type of contact was agreed to be the best method of
communicating?
a. Social networking
b. E-mail
c. Telephone
d. Face-to-face
13. Which of the following powers is NOT a type of positional power?
a. expert
b. legitimate
c. reward
d. coercive
14. Which type of leadership employs position power or legitimate power to exert
influence over others?
a. Directive
b. Transformational
c. Empowering
d. Transactional
15. This type of leader focuses on followers and their situation to achieve the best
results:
a. Charismatic
b. Servant
c. Authentic
d. Shared
16. There are two types of positional power — referent and expert.
a. True
b. False
17. A servant leader is ideally suited for the service industry because the leader's style
matches with the organization's mission and values.
a. True
b. False
18. Absenteeism, burnout, and low productivity are all consequences of:
a. candor
b. self-efficacy
c. stress
d. extraversion
19. Which of the following is the degree to which an employee is psychologically
devoted to an organization or team?
a. commitment
b. confidence
c. self-awareness
d. dedication
20. The tendency to ascribe unfairly characteristics or attributes to a particular group or
individual is known as:
a. conscientiousness
b. Negativity
c. Stereotyping
d. Attributing
21. The psychological strain that occurs when a person is faced with two or more
conflicting cognitions (e.g., beliefs, attitudes, or items of knowledge) is known as:
a. Conflict
b. Affectivity
c. Cognitive Dissonance
d. Burnout
22. A new employee Orientation where workers acquire the skills, knowledge, and
behaviors to aid transition into an organization is known as
a. training
b. retaining
c. employee development
d. onboarding
23. Employment-at-will allows employees to choose when and how often they want to
work.
a. True
b. False
24. Which of the following is NOT one of the five major leadership traits according to the
textbook?
a. Integrity
b. Determination
c. Likability
d. Sociability
e. Self-Confidence
25. Self-management can be defined as:
a. ability to be aware of our own emotions and make "gut decisions"
b. ability to be aware of, comprehend, and react to others' emotions
c. ability to influence and cooperate with others, even through conflict
d. ability to have power over one's own emotions
26. Brent Schlenker of the company "10" was a recent guest speaker.
According to Brent, which of the following words is a synonym for "failure"?
a) setback
b) opportunity
c) learning
d) motivation
e) innovation
27. Dr. Neck defined ………………………. as "those who are able to influence others
and possess managerial authority."
a) motivation
b) self-leadership
c) power brokers
d) venture capitalists
e) leaders
28. According to Neck, which type of leader primarily "commands" others?
a) directive
b) transactional
c) transformational
d) empowering
e) lollipop
29. According to Neck, which type of leader primarily "rewards or punishes" others?
a) directive
b) transactional
c) transformational
d) empowering
e) lollipop
30. According to Neck, which type of leader primarily "creates a vision" for others to
follow?
a) directive
b) transactional
c) transformational
d) empowering
e) lollipop
31. According to Neck, which type of leader primarily creates self-leaders?
a) directive
b) transactional
c) transformational
d) empowering
e) lollipop
32. During a recent class, Dr. Neck showed a video of Sheryl Sandberg, the
Chief Operating Officer of a major company, to foster a discussion of gender issues
relating to leadership. Mrs. Sandberg is the COO of which company?
a) Amazon.com
b) Twitter
c) NBC
d) Facebook
e) McDonalds
33. Dr. Neck showed a video clip from the movie "THE DEVIL WORE PRADA"
(about a boss showing up early for work and surprising the employees)
to specifically illustrate which type of leadership?
a) directive
b) transactional
c) transformational
d) empowering
e) lollipop
34. Dr. Neck showed a Video clip from the movie, REMEMBER THE TITANS
(about a football coach taking his team fora early morning run) to
specifically illustrate which type of leadership?
a) directive
b) transactional
c) transformational
d) empowering
e) lollipop
35. Dr. Neck Showed a video clip of Martin Luther King (and his I HAVE A
DREAM SPEECH) to specifically illustrate which type of leadership?
a) directive
b) transactional
c) transformational
d) empowering
e) lollipop
36. The process of negotiation between employers and trade unions usually with
respect to pay, working hours, and working conditions is known as:
a. labor relations
b. selection
c. position validation
d. collective bargaining
37. Employees' skills and expertise gained by education and training that
increase the economic value for employers is known as:
a. human capital
b. psychometric tools
c. position validation
d. talent management
38. Questionnaires or tests that measure an individual's personality, intelligence,
and aptitude are known as:
a. career surveys
b. psychometric tools
c. appraisals
d. BARS
39. What is a question that you should NOT ask when in an interview?
a. What do you think distinguishes this company from its competitors, both from a
public and employee perspective?
b. How do you see this position contributing to the success of the organization?
c. What does your company do?
d. How do you see me as a candidate for the job in comparison with an ideal
candidate?
40. Which of the following is a reason why top talent employees may be inclined to seek
new opportunities?
a. Lack of detailed performance reviews and feedback
b. Generational differences
c. Inadequate training
d. Being surrounding by people who do not suit the working
e. All of the Above
41. The organizational function that deals with people-related issues, such as
recruitment, performance management, benefits, training, employee motivation,
safety, and administration while ensuring compliance with employment and labor
laws is:
Human Resource Management (HRM)
42. The concept of equal employment opportunity states that every employee has
an equal right to advance in a company regardless of:
age, sex, race, disability, or color
43. A strategic, deliberate approach to attracting new, highly skilled workers and
developing the abilities of existing employees to meet current and future
organizational objectives is:
Talent management
44. _____ recruiting involves creating a pool of existing employees who may have
the qualifications to fill required job vacancies, while ___ recruiting is the process of
creating a pool of qualified applicants outside the organization
Internal; External
45. A(n) _____ is a written account of specific tasks, duties, and responsibilities
required within a particular role
job description
46. To the extent that a selection test predicts future job performance, it is said to
have:
predictive validity
47. What does the acronym ADDIE stand for (no not adderal)
Analysis, Design, Develop, Implement, Evaluate
48. Affirmative action is a legally mandated quota that requires an organization to
hire a certain number of minority and women applicants
false
49. ____ is remuneration in the form of a salary or wages to reward employees,
while ____ is non-monetary remittance in the form of health insurance, pensions,
paid vacation, etc., which may vary from industry to industry
compensation; benefits
50. A performance _____ is the process of measuring and assessing an employee's
performance objectively and providing feedback to the employee
Appraisal
51. Which of the following tools is used to increase the accuracy of performance
appraisals?
Behaviorally Anchored Rating Scales (BARS)
52. Leadership is the process of ____ aimed at directing behavior toward the
accomplishment of objectives.
influence
53. Power is the ability to coerce.
False
54. Which of the following is not one of the four basic types of leaders?
Dictatorial
55. Transactional leadership involves creating and communicating a higher-level
vision in a charismatic way that elicits an emotional response.
False
56. The ______ perspective is a system of ideas that focuses on identifying effective
leaders through personal characteristics that are difficult to obtain or cannot be
learned.
Trait
57. The Ohio State studies divided leadership behaviors into which of the following
two categories?
Consideration and initiating structure
58. Fiedler's contingency theory matches the most suitable leadership style with a
particular business situation.
True
59. What are the three contingency factors included in Fiedler's contingency theory?
Leader-member relations, task structure, position power
60. The primary contingency factor in the situational leadership model is to be a
follow
Readiness or development level
61. What are the four categories of leader behavior according to the path-goal
theory?
Directive, supportive, participative, and achievement-oriented
62. ___leadership encourages followers to take greater responsibility for their own
behaviors resulting in a deeper level of commitment based on ownership
Empowering
63. List the three basic categories of self-leadership strategies.
Behavior-focused, natural reward, constructive thought
64. __________ leadership can be viewed as an interactive process that results in
the distribution of leadership influence among group members for the purpose of
achieving group or organizational goals or both.
Shared
65. Authentic leadership includes behaviors that encourage positive psychological
capacities, and ethical climate, greater self-awareness, an internalized moral
perspective, a balanced processing of information, and self-development.
True
66. The outward display of affirming emotions, such as happiness, optimism, and
encouragement is known as:
Positive affectivity (PA)
67. Perception is the process by which individuals select, interpret and organize
information in the world around them.
True
68. The tendency to ascribe characteristics or attributes to a particular group or
individual unfairly known as:
Stereotyping
69. An internal locus of control is a belief that there is nothing we can do to affect the
outcome; we are simply pawns of our fate.
False
70. Creativity is the ability to devise innovative ideas to meet the needs of a
particular task or organizational goal.
True
71. ___________ include intentional behaviors and attitudes that differ from the
accepted social norms in an honorable way.
Positive deviance
72. The capacity to recognize and appreciate emotional responses in one's self and
others is known as:
Emotional Intelligence (EI)
73. Psychological contracts are formal or informal agreements intended to entice
positive or desirable behaviors
False
74. Dr. Neck has a goal of learning to play the cello. He anticipates value from
learning how to play the cello but he really does not know the steps necessary to
learn how to play the cello. As a result of this information. Neck is suffering from low:
Instrumentality
75. Dr. Neck really wants to learn how to give manicures. In fact, this is a life long
dream for him. He is exerting a lot of effort toward this and he score the highest
score in Arizona on the "manicure ability" test. However, his training for learning how
to give manicures involves running a plethora of miles on his treadmill. According to
our motivation model discussed in class, Neck is suffering from low:
Focus
76. Is servant leadership good for the service industry? True or False?
True
77. What does the video clip “Facing the Giants” represent?
Motivation
78. PepsiCo was about
Servant Leadership (set the direction, encourage, support, enable,
recognize)
79. What is the definition of HR?
An organizational function that deals with people-related issues
