Exam Paper
**Section A: Multiple Choice Questions (5 marks)**
1. In order to have good interpersonal communication among teams, which of the following is an
essential component?
A) Dominance B) Listening C) Avoidance D) Isolation A) Dominance B) Listening C) Avoidance Avoidance
2. When members of a team have different interpretations of the same word, what kind of
communication barrier does this create?
B) Perceptual barrier - C) Language barrier - D) Cultural barrier - A) Physical barrier - B) Perceptual
barrier - C) Language barrier
3. Which role is accountable for ensuring that there is harmony within a team and mediating any
conflicts that may arise?
The following are the roles that are available: - A) Task-oriented role - B) Self-oriented role - C)
Maintenance role - D) Leadership role
4. All of the following are included in nonverbal communication, with the exception of:
The following are some examples of body language: A) eye contact; B) tone of speech; C) written
reports; and D) body language
5. Feedback that is effective includes the following characteristics: a) being vague and generic; b) being
timely and detailed; c) being delayed and confusing; and d) being critical and severe.
"Section B: Questions with Short Answers" (five different marks)
Describe the significance of attentive listening in the context of the dynamics of a team.
2. Describe two of the most prevalent reasons why teams get into arguments.
**Essay Question (10 marks)** is located in Section C.
Discuss the ways in which different communication styles can have an effect on the effectiveness of a
team. In order to demonstrate your arguments, please include examples.
**The response key**
**Section A**
1. B) Listening 2. C) Language barrier
3. C) Maintenance duty
4. C) Written reports
5. B) Timely and specific
**Section B**
1. It is essential to engage in active listening because it guarantees that members of the team
comprehend the viewpoints of one another, which contributes to the development of trust, the
resolution of conflicts, and the formulation of decisions through collaborative efforts.
2. Miscommunication and conflicts that arise from members of a team having different aims or values
are two of the most common causes of conflict.
Section C 1. Although different communication styles might result in misunderstandings and
disagreements, they also have the potential to complement one another if those styles are managed
well. For example, a direct communicator could conflict with an indirect communicator but together
they can cover different areas of a subject fully.
--- ---
### Exam Paper 2
**Section A: Multiple Choice Questions (5 marks)**
The following is a list of components that are not included in the category of interpersonal
communication.
(1) The sender; (2) The message; (3) The receiver; (4) The instrument; and (5) The instrument
2. Which of the following best explains the phenomenon known as "groupthink" in the context of team
dynamics?
- A) Promoting a variety of viewpoints; - B) Attempting to reach a consensus at the expense of critical
thinking; - C) Having disagreements with other members of the team; - D) Promoting conflict.
3. A significant context To a large extent, communication style is dependent on:
First, there are explicit verbal messages; second, there is written documentation; third, there are
contextual cues; and fourth, there are direct statements.
4. Which method of conflict resolution places an emphasis on locating a solution that is beneficial to
both parties?
The following are the five strategies: A) Competing; B) Avoiding; C) Compromising; and D) Collaborating
5. When providing constructive feedback, it is advisable to do the following: - A) Focus on the person; -
B) Use statements that are ambiguous; - C) Focus on specific actions; - D) Give comments in public.
"Section B: Questions with Short Answers" (five different marks)
1. Please provide a definition of the term "emotional intelligence" and explain its function in the context
of team communication.
2. Describe two obstacles that prevent effective communication within a team and identify them.
**Essay Question (10 marks)** is located in Section C.
1. Conduct an analysis of the function that nonverbal communication plays in group settings. How can
leaders of teams make use of nonverbal cues to improve the dynamics of their teams?
**The response key**
This is Section A.
The first is the instrument, and the second is the pursuit of consensus at the expense of critical thinking.
3. C) Indicators of the context
4. D) Working Together
5. C) Pay attention to particular patterns of conduct
1. In order to have good interpersonal communication among teams, which of the following is an
essential component?
A) Dominance B) Listening C) Avoidance D) Isolation A) Dominance B) Listening C) Avoidance Avoidance
2. When members of a team have different interpretations of the same word, what kind of
communication barrier does this create?
B) Perceptual barrier - C) Language barrier - D) Cultural barrier - A) Physical barrier - B) Perceptual
barrier - C) Language barrier
3. Which role is accountable for ensuring that there is harmony within a team and mediating any
conflicts that may arise?
The following are the roles that are available: - A) Task-oriented role - B) Self-oriented role - C)
Maintenance role - D) Leadership role
4. All of the following are included in nonverbal communication, with the exception of:
The following are some examples of body language: A) eye contact; B) tone of speech; C) written
reports; and D) body language
5. Feedback that is effective includes the following characteristics: a) being vague and generic; b) being
timely and detailed; c) being delayed and confusing; and d) being critical and severe.
"Section B: Questions with Short Answers" (five different marks)
Describe the significance of attentive listening in the context of the dynamics of a team.
2. Describe two of the most prevalent reasons why teams get into arguments.
**Essay Question (10 marks)** is located in Section C.
Discuss the ways in which different communication styles can have an effect on the effectiveness of a
team. In order to demonstrate your arguments, please include examples.
**The response key**
**Section A**
1. B) Listening 2. C) Language barrier
3. C) Maintenance duty
4. C) Written reports
5. B) Timely and specific
**Section B**
1. It is essential to engage in active listening because it guarantees that members of the team
comprehend the viewpoints of one another, which contributes to the development of trust, the
resolution of conflicts, and the formulation of decisions through collaborative efforts.
2. Miscommunication and conflicts that arise from members of a team having different aims or values
are two of the most common causes of conflict.
Section C 1. Although different communication styles might result in misunderstandings and
disagreements, they also have the potential to complement one another if those styles are managed
well. For example, a direct communicator could conflict with an indirect communicator but together
they can cover different areas of a subject fully.
--- ---
### Exam Paper 2
**Section A: Multiple Choice Questions (5 marks)**
The following is a list of components that are not included in the category of interpersonal
communication.
(1) The sender; (2) The message; (3) The receiver; (4) The instrument; and (5) The instrument
2. Which of the following best explains the phenomenon known as "groupthink" in the context of team
dynamics?
- A) Promoting a variety of viewpoints; - B) Attempting to reach a consensus at the expense of critical
thinking; - C) Having disagreements with other members of the team; - D) Promoting conflict.
3. A significant context To a large extent, communication style is dependent on:
First, there are explicit verbal messages; second, there is written documentation; third, there are
contextual cues; and fourth, there are direct statements.
4. Which method of conflict resolution places an emphasis on locating a solution that is beneficial to
both parties?
The following are the five strategies: A) Competing; B) Avoiding; C) Compromising; and D) Collaborating
5. When providing constructive feedback, it is advisable to do the following: - A) Focus on the person; -
B) Use statements that are ambiguous; - C) Focus on specific actions; - D) Give comments in public.
"Section B: Questions with Short Answers" (five different marks)
1. Please provide a definition of the term "emotional intelligence" and explain its function in the context
of team communication.
2. Describe two obstacles that prevent effective communication within a team and identify them.
**Essay Question (10 marks)** is located in Section C.
1. Conduct an analysis of the function that nonverbal communication plays in group settings. How can
leaders of teams make use of nonverbal cues to improve the dynamics of their teams?
**The response key**
This is Section A.
The first is the instrument, and the second is the pursuit of consensus at the expense of critical thinking.
3. C) Indicators of the context
4. D) Working Together
5. C) Pay attention to particular patterns of conduct
1. In order to have good interpersonal communication among teams, which of the following is an
essential component?
A) Dominance B) Listening C) Avoidance D) Isolation A) Dominance B) Listening C) Avoidance Avoidance
2. When members of a team have different interpretations of the same word, what kind of
communication barrier does this create?
B) Perceptual barrier - C) Language barrier - D) Cultural barrier - A) Physical barrier - B) Perceptual
barrier - C) Language barrier
3. Which role is accountable for ensuring that there is harmony within a team and mediating any
conflicts that may arise?
The following are the roles that are available: - A) Task-oriented role - B) Self-oriented role - C)
Maintenance role - D) Leadership role
4. All of the following are included in nonverbal communication, with the exception of:
The following are some examples of body language: A) eye contact; B) tone of speech; C) written
reports; and D) body language
5. Feedback that is effective includes the following characteristics: a) being vague and generic; b) being
timely and detailed; c) being delayed and confusing; and d) being critical and severe.
"Section B: Questions with Short Answers" (five different marks)
Describe the significance of attentive listening in the context of the dynamics of a team.
2. Describe two of the most prevalent reasons why teams get into arguments.
**Essay Question (10 marks)** is located in Section C.
Discuss the ways in which different communication styles can have an effect on the effectiveness of a
team. In order to demonstrate your arguments, please include examples.
**The response key**
**Section A**
1. B) Listening 2. C) Language barrier
3. C) Maintenance duty
4. C) Written reports
5. B) Timely and specific
**Section B**
1. It is essential to engage in active listening because it guarantees that members of the team
comprehend the viewpoints of one another, which contributes to the development of trust, the
resolution of conflicts, and the formulation of decisions through collaborative efforts.
2. Miscommunication and conflicts that arise from members of a team having different aims or values
are two of the most common causes of conflict.
Section C 1. Although different communication styles might result in misunderstandings and
disagreements, they also have the potential to complement one another if those styles are managed
well. For example, a direct communicator could conflict with an indirect communicator but together
they can cover different areas of a subject fully.
--- ---
### Exam Paper 2
**Section A: Multiple Choice Questions (5 marks)**
The following is a list of components that are not included in the category of interpersonal
communication.
(1) The sender; (2) The message; (3) The receiver; (4) The instrument; and (5) The instrument
2. Which of the following best explains the phenomenon known as "groupthink" in the context of team
dynamics?
- A) Promoting a variety of viewpoints; - B) Attempting to reach a consensus at the expense of critical
thinking; - C) Having disagreements with other members of the team; - D) Promoting conflict.
3. A significant context To a large extent, communication style is dependent on:
First, there are explicit verbal messages; second, there is written documentation; third, there are
contextual cues; and fourth, there are direct statements.
4. Which method of conflict resolution places an emphasis on locating a solution that is beneficial to
both parties?
The following are the five strategies: A) Competing; B) Avoiding; C) Compromising; and D) Collaborating
5. When providing constructive feedback, it is advisable to do the following: - A) Focus on the person; -
B) Use statements that are ambiguous; - C) Focus on specific actions; - D) Give comments in public.
"Section B: Questions with Short Answers" (five different marks)
1. Please provide a definition of the term "emotional intelligence" and explain its function in the context
of team communication.
2. Describe two obstacles that prevent effective communication within a team and identify them.
**Essay Question (10 marks)** is located in Section C.
1. Conduct an analysis of the function that nonverbal communication plays in group settings. How can
leaders of teams make use of nonverbal cues to improve the dynamics of their teams?
**The response key**
This is Section A.
The first is the instrument, and the second is the pursuit of consensus at the expense of critical thinking.
3. C) Indicators of the context
4. D) Working Together
5. C) Pay attention to particular patterns of conduct
1. In order to have good interpersonal communication among teams, which of the following is an
essential component?
A) Dominance B) Listening C) Avoidance D) Isolation A) Dominance B) Listening C) Avoidance Avoidance
2. When members of a team have different interpretations of the same word, what kind of
communication barrier does this create?
B) Perceptual barrier - C) Language barrier - D) Cultural barrier - A) Physical barrier - B) Perceptual
barrier - C) Language barrier
3. Which role is accountable for ensuring that there is harmony within a team and mediating any
conflicts that may arise?
The following are the roles that are available: - A) Task-oriented role - B) Self-oriented role - C)
Maintenance role - D) Leadership role
4. All of the following are included in nonverbal communication, with the exception of:
The following are some examples of body language: A) eye contact; B) tone of speech; C) written
reports; and D) body language
5. Feedback that is effective includes the following characteristics: a) being vague and generic; b) being
timely and detailed; c) being delayed and confusing; and d) being critical and severe.
"Section B: Questions with Short Answers" (five different marks)
Describe the significance of attentive listening in the context of the dynamics of a team.
2. Describe two of the most prevalent reasons why teams get into arguments.
**Essay Question (10 marks)** is located in Section C.
Discuss the ways in which different communication styles can have an effect on the effectiveness of a
team. In order to demonstrate your arguments, please include examples.
**The response key**
**Section A**
1. B) Listening 2. C) Language barrier
3. C) Maintenance duty
4. C) Written reports
5. B) Timely and specific
**Section B**
1. It is essential to engage in active listening because it guarantees that members of the team
comprehend the viewpoints of one another, which contributes to the development of trust, the
resolution of conflicts, and the formulation of decisions through collaborative efforts.
2. Miscommunication and conflicts that arise from members of a team having different aims or values
are two of the most common causes of conflict.
Section C 1. Although different communication styles might result in misunderstandings and
disagreements, they also have the potential to complement one another if those styles are managed
well. For example, a direct communicator could conflict with an indirect communicator but together
they can cover different areas of a subject fully.
--- ---
### Exam Paper 2
**Section A: Multiple Choice Questions (5 marks)**
The following is a list of components that are not included in the category of interpersonal
communication.
(1) The sender; (2) The message; (3) The receiver; (4) The instrument; and (5) The instrument
2. Which of the following best explains the phenomenon known as "groupthink" in the context of team
dynamics?
- A) Promoting a variety of viewpoints; - B) Attempting to reach a consensus at the expense of critical
thinking; - C) Having disagreements with other members of the team; - D) Promoting conflict.
3. A significant context To a large extent, communication style is dependent on:
First, there are explicit verbal messages; second, there is written documentation; third, there are
contextual cues; and fourth, there are direct statements.
4. Which method of conflict resolution places an emphasis on locating a solution that is beneficial to
both parties?
The following are the five strategies: A) Competing; B) Avoiding; C) Compromising; and D) Collaborating
5. When providing constructive feedback, it is advisable to do the following: - A) Focus on the person; -
B) Use statements that are ambiguous; - C) Focus on specific actions; - D) Give comments in public.
"Section B: Questions with Short Answers" (five different marks)
1. Please provide a definition of the term "emotional intelligence" and explain its function in the context
of team communication.
2. Describe two obstacles that prevent effective communication within a team and identify them.
**Essay Question (10 marks)** is located in Section C.
1. Conduct an analysis of the function that nonverbal communication plays in group settings. How can
leaders of teams make use of nonverbal cues to improve the dynamics of their teams?
**The response key**
This is Section A.
The first is the instrument, and the second is the pursuit of consensus at the expense of critical thinking.
3. C) Indicators of the context
4. D) Working Together
5. C) Pay attention to particular patterns of conduct
1. In order to have good interpersonal communication among teams, which of the following is an
essential component?
A) Dominance B) Listening C) Avoidance D) Isolation A) Dominance B) Listening C) Avoidance Avoidance
2. When members of a team have different interpretations of the same word, what kind of
communication barrier does this create?
B) Perceptual barrier - C) Language barrier - D) Cultural barrier - A) Physical barrier - B) Perceptual
barrier - C) Language barrier
3. Which role is accountable for ensuring that there is harmony within a team and mediating any
conflicts that may arise?
The following are the roles that are available: - A) Task-oriented role - B) Self-oriented role - C)
Maintenance role - D) Leadership role
4. All of the following are included in nonverbal communication, with the exception of:
The following are some examples of body language: A) eye contact; B) tone of speech; C) written
reports; and D) body language
5. Feedback that is effective includes the following characteristics: a) being vague and generic; b) being
timely and detailed; c) being delayed and confusing; and d) being critical and severe.
"Section B: Questions with Short Answers" (five different marks)
Describe the significance of attentive listening in the context of the dynamics of a team.
2. Describe two of the most prevalent reasons why teams get into arguments.
**Essay Question (10 marks)** is located in Section C.
Discuss the ways in which different communication styles can have an effect on the effectiveness of a
team. In order to demonstrate your arguments, please include examples.
**The response key**
**Section A**
1. B) Listening 2. C) Language barrier
3. C) Maintenance duty
4. C) Written reports
5. B) Timely and specific
**Section B**
1. It is essential to engage in active listening because it guarantees that members of the team
comprehend the viewpoints of one another, which contributes to the development of trust, the
resolution of conflicts, and the formulation of decisions through collaborative efforts.
2. Miscommunication and conflicts that arise from members of a team having different aims or values
are two of the most common causes of conflict.
Section C 1. Although different communication styles might result in misunderstandings and
disagreements, they also have the potential to complement one another if those styles are managed
well. For example, a direct communicator could conflict with an indirect communicator but together
they can cover different areas of a subject fully.
--- ---
### Exam Paper 2
**Section A: Multiple Choice Questions (5 marks)**
The following is a list of components that are not included in the category of interpersonal
communication.
(1) The sender; (2) The message; (3) The receiver; (4) The instrument; and (5) The instrument
2. Which of the following best explains the phenomenon known as "groupthink" in the context of team
dynamics?
- A) Promoting a variety of viewpoints; - B) Attempting to reach a consensus at the expense of critical
thinking; - C) Having disagreements with other members of the team; - D) Promoting conflict.
3. A significant context To a large extent, communication style is dependent on:
First, there are explicit verbal messages; second, there is written documentation; third, there are
contextual cues; and fourth, there are direct statements.
4. Which method of conflict resolution places an emphasis on locating a solution that is beneficial to
both parties?
The following are the five strategies: A) Competing; B) Avoiding; C) Compromising; and D) Collaborating
5. When providing constructive feedback, it is advisable to do the following: - A) Focus on the person; -
B) Use statements that are ambiguous; - C) Focus on specific actions; - D) Give comments in public.
"Section B: Questions with Short Answers" (five different marks)
1. Please provide a definition of the term "emotional intelligence" and explain its function in the context
of team communication.
2. Describe two obstacles that prevent effective communication within a team and identify them.
**Essay Question (10 marks)** is located in Section C.
1. Conduct an analysis of the function that nonverbal communication plays in group settings. How can
leaders of teams make use of nonverbal cues to improve the dynamics of their teams?
**The response key**
This is Section A.
The first is the instrument, and the second is the pursuit of consensus at the expense of critical thinking.
3. C) Indicators of the context
4. D) Working Together
5. C) Pay attention to particular patterns of conduct
1. In order to have good interpersonal communication among teams, which of the following is an
essential component?
A) Dominance B) Listening C) Avoidance D) Isolation A) Dominance B) Listening C) Avoidance Avoidance
2. When members of a team have different interpretations of the same word, what kind of
communication barrier does this create?
B) Perceptual barrier - C) Language barrier - D) Cultural barrier - A) Physical barrier - B) Perceptual
barrier - C) Language barrier
3. Which role is accountable for ensuring that there is harmony within a team and mediating any
conflicts that may arise?
The following are the roles that are available: - A) Task-oriented role - B) Self-oriented role - C)
Maintenance role - D) Leadership role
4. All of the following are included in nonverbal communication, with the exception of:
The following are some examples of body language: A) eye contact; B) tone of speech; C) written
reports; and D) body language
5. Feedback that is effective includes the following characteristics: a) being vague and generic; b) being
timely and detailed; c) being delayed and confusing; and d) being critical and severe.
"Section B: Questions with Short Answers" (five different marks)
Describe the significance of attentive listening in the context of the dynamics of a team.
2. Describe two of the most prevalent reasons why teams get into arguments.
**Essay Question (10 marks)** is located in Section C.
Discuss the ways in which different communication styles can have an effect on the effectiveness of a
team. In order to demonstrate your arguments, please include examples.
**The response key**
**Section A**
1. B) Listening 2. C) Language barrier
3. C) Maintenance duty
4. C) Written reports
5. B) Timely and specific
**Section B**
1. It is essential to engage in active listening because it guarantees that members of the team
comprehend the viewpoints of one another, which contributes to the development of trust, the
resolution of conflicts, and the formulation of decisions through collaborative efforts.
2. Miscommunication and conflicts that arise from members of a team having different aims or values
are two of the most common causes of conflict.
Section C 1. Although different communication styles might result in misunderstandings and
disagreements, they also have the potential to complement one another if those styles are managed
well. For example, a direct communicator could conflict with an indirect communicator but together
they can cover different areas of a subject fully.
--- ---
### Exam Paper 2
**Section A: Multiple Choice Questions (5 marks)**
The following is a list of components that are not included in the category of interpersonal
communication.
(1) The sender; (2) The message; (3) The receiver; (4) The instrument; and (5) The instrument
2. Which of the following best explains the phenomenon known as "groupthink" in the context of team
dynamics?
- A) Promoting a variety of viewpoints; - B) Attempting to reach a consensus at the expense of critical
thinking; - C) Having disagreements with other members of the team; - D) Promoting conflict.
3. A significant context To a large extent, communication style is dependent on:
First, there are explicit verbal messages; second, there is written documentation; third, there are
contextual cues; and fourth, there are direct statements.
4. Which method of conflict resolution places an emphasis on locating a solution that is beneficial to
both parties?
The following are the five strategies: A) Competing; B) Avoiding; C) Compromising; and D) Collaborating
5. When providing constructive feedback, it is advisable to do the following: - A) Focus on the person; -
B) Use statements that are ambiguous; - C) Focus on specific actions; - D) Give comments in public.
"Section B: Questions with Short Answers" (five different marks)
1. Please provide a definition of the term "emotional intelligence" and explain its function in the context
of team communication.
2. Describe two obstacles that prevent effective communication within a team and identify them.
**Essay Question (10 marks)** is located in Section C.
1. Conduct an analysis of the function that nonverbal communication plays in group settings. How can
leaders of teams make use of nonverbal cues to improve the dynamics of their teams?
**The response key**
This is Section A.
The first is the instrument, and the second is the pursuit of consensus at the expense of critical thinking.
3. C) Indicators of the context
4. D) Working Together
5. C) Pay attention to particular patterns of conduct
1. In order to have good interpersonal communication among teams, which of the following is an
essential component?
A) Dominance B) Listening C) Avoidance D) Isolation A) Dominance B) Listening C) Avoidance Avoidance
2. When members of a team have different interpretations of the same word, what kind of
communication barrier does this create?
B) Perceptual barrier - C) Language barrier - D) Cultural barrier - A) Physical barrier - B) Perceptual
barrier - C) Language barrier
3. Which role is accountable for ensuring that there is harmony within a team and mediating any
conflicts that may arise?
The following are the roles that are available: - A) Task-oriented role - B) Self-oriented role - C)
Maintenance role - D) Leadership role
4. All of the following are included in nonverbal communication, with the exception of:
The following are some examples of body language: A) eye contact; B) tone of speech; C) written
reports; and D) body language
5. Feedback that is effective includes the following characteristics: a) being vague and generic; b) being
timely and detailed; c) being delayed and confusing; and d) being critical and severe.
"Section B: Questions with Short Answers" (five different marks)
Describe the significance of attentive listening in the context of the dynamics of a team.
2. Describe two of the most prevalent reasons why teams get into arguments.
**Essay Question (10 marks)** is located in Section C.
Discuss the ways in which different communication styles can have an effect on the effectiveness of a
team. In order to demonstrate your arguments, please include examples.
**The response key**
**Section A**
1. B) Listening 2. C) Language barrier
3. C) Maintenance duty
4. C) Written reports
5. B) Timely and specific
**Section B**
1. It is essential to engage in active listening because it guarantees that members of the team
comprehend the viewpoints of one another, which contributes to the development of trust, the
resolution of conflicts, and the formulation of decisions through collaborative efforts.
2. Miscommunication and conflicts that arise from members of a team having different aims or values
are two of the most common causes of conflict.
Section C 1. Although different communication styles might result in misunderstandings and
disagreements, they also have the potential to complement one another if those styles are managed
well. For example, a direct communicator could conflict with an indirect communicator but together
they can cover different areas of a subject fully.
--- ---
### Exam Paper 2
**Section A: Multiple Choice Questions (5 marks)**
The following is a list of components that are not included in the category of interpersonal
communication.
(1) The sender; (2) The message; (3) The receiver; (4) The instrument; and (5) The instrument
2. Which of the following best explains the phenomenon known as "groupthink" in the context of team
dynamics?
- A) Promoting a variety of viewpoints; - B) Attempting to reach a consensus at the expense of critical
thinking; - C) Having disagreements with other members of the team; - D) Promoting conflict.
3. A significant context To a large extent, communication style is dependent on:
First, there are explicit verbal messages; second, there is written documentation; third, there are
contextual cues; and fourth, there are direct statements.
4. Which method of conflict resolution places an emphasis on locating a solution that is beneficial to
both parties?
The following are the five strategies: A) Competing; B) Avoiding; C) Compromising; and D) Collaborating
5. When providing constructive feedback, it is advisable to do the following: - A) Focus on the person; -
B) Use statements that are ambiguous; - C) Focus on specific actions; - D) Give comments in public.
"Section B: Questions with Short Answers" (five different marks)
1. Please provide a definition of the term "emotional intelligence" and explain its function in the context
of team communication.
2. Describe two obstacles that prevent effective communication within a team and identify them.
**Essay Question (10 marks)** is located in Section C.
1. Conduct an analysis of the function that nonverbal communication plays in group settings. How can
leaders of teams make use of nonverbal cues to improve the dynamics of their teams?
**The response key**
This is Section A.
The first is the instrument, and the second is the pursuit of consensus at the expense of critical thinking.
3. C) Indicators of the context
4. D) Working Together
5. C) Pay attention to particular patterns of conduct
