Computer Science Assignment 1
Company: TechSavvy Solutions
Student’s Name
Course
Professor’s Name
Date
TechSavvy Solutions
Industry: Information Technology Services
Company Attributes
● Privately owned
● Profit-oriented
● Service-oriented
● Products and Services
● Online only
● Start-up
● Small (< 50 employees)
● US-based: California
Description
TechSavvy Solutions is an active start-up company in California that offers promising
small and medium-sized IT solutions and services. TechSavvy Solutions is a small start-up that
employs less than fifty technology-savvy and skilled people. It provides clients with a portfolio
of IT solutions, such as cloud solutions, security solutions, applications, and consulting services,
mainly through the Internet.
TechSavvy Solutions is keen to introduce the function of data analytics to improve
service provision, customer satisfaction, and organizational performance. Implementing such a
strategy will help TechSavvy Solutions provide clients with custom and optimally-suited IT
solutions (Vidmar et al., 2021). The company is also seeking to leverage balanced data analytics
to improve the efficiency of service delivery, especially in organizational activities like resource
mobilization, project implementation, and even personnel evaluation. With the help of collecting
operational data, TechSavvy Solutions will be able to define current critical issues affecting the
organization's performance, work on eliminating bottlenecks, and increase the productivity of
employees. This will, of course, enhance service delivery within the organization and spearhead
the process of institutionalizing a culture of learning (Guan et al., 2021).
Furthermore, the company wants to employ data analytics in the marketing and sales
functional areas. The company aims to develop marketing strategies, lead generation, and
customer retention by optimizing its understanding of customer data and market trends. The
desired outcome is to increase business profits and be acknowledged as a go-to IT solutions
provider for small and medium enterprises in the United States (Guan et al., 2021). By
establishing data analytics and applying it to the correct strategic position, TechSavvy Solutions
aims to secure a strategic position in the IT services environment by providing value-added
solutions that cater to clients' new demands.
References
Vidmar, D., Marolt, M., & Pucihar, A. (2021). Information technology for business
sustainability: a literature review with automated content analysis. sustainability, 13(3),
1192.https://www.mdpi.com/2071-1050/13/3/1192
Guan, X., Xie, L., Shen, W. G., & Huan, T. C. (2021). Are you a tech-savvy person? Exploring
factors influencing customers using self-service technology. Technology in Society, p.
65, 101564.https://www.sciencedirect.com/science/article/pii/S0160791X21000397
