1. facing processes result in a product or service received by an organization’s
external customer. CUSTOMER
2. facing processes are invisible to the external customer but essential to the
effective management of the business. BUSINESS
3. A(n) Blank______ process patent protects a specific set of procedures for
conducting a particular business activity. BUSINESS
4. (one word) processes are business processes, such as manufacturing goods,
selling products, and providing service, that make up the primary activities in
a value chain. CORE
5. What uses a systematic approach in an attempt to improve business
effectiveness and efficiency?
6. What uses a systematic approach in an attempt to improve business
effectiveness and efficiency? STATIC PROCESS
7. What results in a product or service received by an organization’s external
customer? CUSTOMER-FACING PROCESSES
8. What is the activity of creating a detailed flowchart or process map of a work
process that shows its inputs, tasks, and activities in a structured sequence?
BUSINESS PROCESS MODELING
9. What protects a specific set of procedures for conducting a particular
business activity? BUSINESS-PROCESS PATENT
10. What is a graphic description of a process, showing the sequence of process
tasks, which is developed for a specific purpose and from a selected
viewpoint? BUSINESS PROCESS MODEL
11. What is a graphical notation that depicts the steps in a business process?
BUSINESS PROCESS MODEL AND NOTATION
12. Which of the following are static processes? (Select all that apply)
Running payroll
Creating financial statements
Calculating taxes
13.
Chapter 2: Part B - Decisions Processes: Value Driven Business EXAM
14. What represents the current state of the operation that has been mapped,
without any specific improvements or changes to existing processes? AS-IS
PROCESS MODELS
15. What models show the results of applying change improvement opportunities
to the current process model? TO-BE PROCESS MODELS
16. Which layout in a Business Process Model arranges the steps of a business
process into a set of rows depicting the various elements? SWIM LANES
17. Business process Blank______ and notation is a graphical notation that depicts
the steps in a business process. MODEL
18. includes the tasks, activities, and responsibilities required to execute each
step in a business process. WORKFLOW
19. business processes are static, routine, daily business processes such as
stocking inventory, checking out customers, or daily opening and closing
processes. OPERATIONAL
20. What attempts to understand and measure the current process and make
performance improvements accordingly? BUSINESS PROCESS
IMPROVEMENT
21. What is a robot capable of making its own decisions and perform an action
accordingly? AUTONOMOUS ROBOTIC
22. What occurs when resources reach full capacity and cannot handle any
additional demands; they limit throughput and impede operations?
BOTTLENECKS
23. What is the process of collecting statistics and information about data in an
existing source? DATA PROFILING
24. analysis determines values for an unknown continuous variable behavior or
estimated future value. ESTIMATION ANALYSIS
25. Data Blank______ is the process of collecting statistics and information about
data in an existing source. DATA PROFILING
26. What reveals the relationship between variables along with the nature and
frequency of the relationships? AFFINITY GROUPING ANALYSIS
27. Recommendation Blank______ is a data mining algorithm that analyzes a
customer's purchases and actions on a website and then uses the data to
recommend complementary products. ENGINE
28. What evaluates such items as websites and checkout scanner information to
detect customers’ buying behavior and predict future behavior by identifying
affinities among customers’ choices of products and services? MARKET
BASKET ANALYSIS
29. What uses a variety of techniques to find patterns and relationships in large
volumes of information that predict future behavior and guide decision
making? DATA MINING TOOLS
30.
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