Workforce Planning

In every organization and businesses as well as services that are being provided, managers have one crucial responsibility aside from other daily tasks that deal with rating the performances of their employees. At times completing this type of job can be more difficult than thought and become a challenge for the managers in charge or working with employee’s annual reviews, etc. A performance appraisal is usually the strategy that is put into play to evaluate employees of the organization. The different types of questions that are provided on the appraisal forms need to match with the tasks and responsibilities on the employee’s job position and daily tasks. An up to date review on the appraisal forms revolves cooks, as well as the supervisors, can allow acknowledgment on different essential areas that need to be covered to continue with the evaluation process of an employee.

Before considering evaluating the employee, managers have to possess the ability to observe a set of standards for each competency delegated to the employee in the organization. For a restaurant manager these may include: assuring safe and sanitary service and clean up, assuring accuracy of menu items ordered, as well as assuring timeliness of meals. Depending on the type of cuisine ordered additional skills may be needed in which the manager must be able to supervise or correct preparation when needed.

According to Dessler (2017) performance review or evaluation is an important process used to examine the effectiveness of human resources as utilized by an organization in meeting its goals and how each of the employees is making use of their abilities and skills. The key types of include; self-review, 360 reviews, probation review and graphic scale review. The questionnaire example below can be applied by a manager to review an employee’s effectiveness in an organization.

1. How would you rate your performance your performance on a scale of 1 to ten?

2. Do you undertake tasks and duties differently to achieve different outcomes?

3. What do you identify as the most challenging aspect of your work?

4. What do you feel are the company’s strengths and weaknesses in relation to your work? What improvements, if any, can you suggest?

5. Is there anything management can do to help you in terms of your work or your everyday responsibilities?

6. Can you describe your working environment?

7. Describe your working relationship with your teammates?

As a self-review, the above questions are relevant and important in first hearing out the employee’s perception about their significance in the organization. According to Lindia and Morfe (2014), by discussing the entire work scenario and arising issues, it is possible for the review manager to work out a strategic plan of helping the employee discover their strengths, outline their plans, and tap their potential for the benefit of the organization. At the same time, the exercise is critical in helping the employee find job satisfaction, which is a critical component in helping them elevate their relevance and performance in the organization. Although at the time an employee may find review setting a high standard, it is important for the review manger to come to an understanding with the employee on the key objectives of the exercise (Arulrajah, Opatha & Nawaratne 2015).

There are also competencies assigned to the restaurant staff such as the cook That the manager should evaluate and the staff acknowledges. These may include

1. The ability to pay close attention to detail while performing work duties

2. Following all sanitation and safety regulations for handling food

3. The ability to multitask efficiently

4. A commitment to quality

5. The ability to maintain low cost during supply and food ordering

CONCLUSION

Within the different types of review forms, important acknowledgment are provided on essential areas such as satisfaction of the customers, job requirements and description of each employee’s job task and daily responsibilities. In this industry, another indicator of performance may be customer satisfaction. Providing excellent customer service will allow the business to grow and be profitable. This is the desire of every business owner.

Providing uniform standards and descriptive competencies allow the manager and the employee to understand each member’s role and responsibility within the organizations. If acknowledged and followed, the performance evaluation for the restaurant manager and employee will provide positive feedback. With this acknowledgment of a job well done, employees become innovative and engage which also help the company’s bottom line. A performance review can consist of many critical areas that allow any organization or businesses to see where they stand and what possible changes are needed for growth and future business endeavors.

References

Arulrajah, A. A., Opatha, H. H. D. N. P., & Nawaratne, N.N.J. (2015). Green human resource management practices: A review. Sri Lankan Journal of Human Resource Management, 5(1).