6.3 Team Project: Part Four
MikeBTheGreat
Team3presentation.pptx
T-Mobile: team 3 Presentation
Aaron Weiss, Lynette Taschner, Michael Braden, Rogelio Flores
Brief History
Founded as VoiceStream, a subsidiary of Western Wireless in 1994
Absorbed by Deutsche Telekom in 2001 and became T-Mobile USA
Bought other telecommunications companies including Metro PCS, SunCOM, and Sprint to become the nations 2nd largest cellular telecommunications provider as of 2020.
T-Mobile Services
Voice over LTE
Wi-Fi Calling
Only US carrier with 600MHz band of LTE
Led the charge moving away from phone contracts amongst the US’ major networks
Has the largest low-band and mid-band 5G network in the USA, working on deploying the nanometer “ultra fast” 5G nationwide by the end of 2021
Home Internet via LTE and 5G
Organizational structure of T-Mobile
There is a hierarchal management system at T-Mobile
Each team has a coach
Each coach reports to a senior manager
Each senior manager reports to a director
Directors and Senior managers makes all of the decisions in relation to teamwork functions.
Decision making at T-mobile
Changes are brough up the chain of command
Team-> coach-> senior manager- > director
As you can see decision making can be convoluted and as a result some of those that we interviewed did not feel heard.
Recommendation 1: Improve collaboration
Collaboration is a big part of working as a team. To collaborate effectively, everyone needs to be heard.
It is important for teammates to feel like their bosses are on the same team as them, so including the senior managers and directors in a weekly meeting would help teammates to feel heard by those in charge of making decisions.
Recommendation 2: Improve quality of meetings
Our research showed that some individuals wanted more meetings, but instead of increasing the quantity of meetings we are recommending that the quality of the meeting is improved.
Keep the meeting within a set timeframe (1-1.5 hrs).
Have a set agenda
Make sure that somebody is taking notes on the meeting so in case there are not auditory learners present, they can have the notes and refer to what was discussed.
Recommendation 3: Improve Feedback
Our survey told us that some are unhappy with the quality of feedback they have received. Some have not received any feedback and have asked for it multiple times.
We recommend that coaches, senior managers, and directors make it a point to take time to provide feedback.
Perhaps coaches could do a monthly 10-minute meeting one on one with each team member, senior managers could do a quarterly 15-20-minute meeting one on one with coaches and team members, and directors could do a yearly 30-minute meeting one on one with coaches, senior managers, and team members.
Recommendation 4: quarterly Team Building Activities
Many of those surveyed did not feel as if they are part of team. This could be attributed to the work from home nature we have faced nationwide for over a year, but it could also be the culture of the company.
We recommend quarterly team building activities in order to build camaraderie and trust. There are plenty of retreat centers around that will do a team building experience for people in the workplace. It does not have to be a full day or weekend, may just one morning.
Office parties are also a good way to build up camaraderie, maybe recognize people’s birthdays every month and have a “July birthday party” at the end of the month for the last 30 min of the workday.
