Personal Reflection Paper

Module 10: Leadership Communication  (Chapter 9)

Lecture 1:  Overview of Communication

Lecture 2:  Strategic Communication

Lecture 3:  Organizational Communication

Module 10: Leadership Communication  (Chapter 9)

Lecture 1:  Overview of Communication

Lecture 2:  Strategic Communication

Lecture 3:  Organizational Communication

Lecture 1 Objectives • Define Communication

• Review the Importance of Effective Communication

• Describe the Communication Process

• Discuss Barriers to Communication

• Review the Importance of Nonverbal Communication

• Explain how Communicating Effectively Affects  Success with the Fundamental 5 Roles of Leadership

Communication

Process by which information  and understanding are 

transferred between a sender  and a receiver

Important?

80% Management Communication

Important?

“The Most Important Skill” National Association of Colleges & Employers

Circular Model of  Interpersonal Communication

Source: Based on Gabriela Moise, “Communication Models Used in the Online Learning Environment,” The 3rd International Conference on Virtual Learning 2008 , ICVL (http://www.icvl.edu/2008), pp 247– 254; and Wilbur Schramm, The Process and Effects of Mass Communication, 6th Ed. (Urbana, IL: University of Illinois Press, 1965)

Communication Process

A sender transmits a message through a channel to a receiver who  responds:

Sender: the person who wants to share information Message: the information Receiver: the person for whom the message is intended

But also involves: Encoding: formulating a message into understandable symbols or language Decoding: interpreting and trying to make sense of the message Channel: pathway by which a message travels Feedback: the receiver expresses his or her reaction to the sender’s message Noise: any disturbance that interferes with the transmission of a message

Circular Model of  Interpersonal Communication

Source: Based on Gabriela Moise, “Communication Models Used in the Online Learning Environment,” The 3rd International Conference on Virtual Learning 2008 , ICVL (http://www.icvl.edu/2008), pp 247– 254; and Wilbur Schramm, The Process and Effects of Mass Communication, 6th Ed. (Urbana, IL: University of Illinois Press, 1965)

Barriers to Communication

1. Physical barriers: sound, time, space 2. Semantic barriers: when words matter 3. Personal barriers: individual attributes that hinder 

communication

Barriers to Communication

• Physical Barriers-Sound, Time, Space

• Semantic Barriers- Words

– Jargon ‐ terminology specific to a particular profession or group

– The project manager says: "Let's take this offline and drill down to the  core value‐added proposition. This customer needs a turnkey solution  to improve its ROI. We're talking about sea‐level change. Ping me  later, OK? We'll do a brain dump.”

Barriers to Communication

• Personal Barriers – Variable skills in communicating effectively – Variations in how information is processed & interpreted – Variations in trustworthiness & credibility – Oversized egos – Faulty listening skills – Tendency to judge others’ messages – Inability to listen with understanding – Stereotypes and prejudices

“Silent Messages”

 Albert Mehrabian

• Verbal:  • Vocal:   • Visual: 

“Silent Messages”

 Albert Mehrabian

• Verbal:  8% • Vocal:   • Visual: 

“Silent Messages”

 Albert Mehrabian

• Verbal:  8% • Vocal:   37% • Visual: 

“Silent Messages”

 Albert Mehrabian

• Verbal:  8% • Vocal:   37% • Visual:  55%

Nonverbal Communication

• Consists of messages sent outside of the  written or spoken word

• Expressed through interpersonal space, eye  contact, facial expressions, body movements &  gestures, touch, setting and time

• Nonverbal communication is responsible for as  much as 60‐90% of a message being  communicated

Nonverbal Communication

You Listen With Your Eyes

Nonverbal Communication

• Consists of messages sent outside of the  written or spoken word

• Expressed through interpersonal space, eye  contact, facial expressions, body movements &  gestures, touch, setting and time

• Nonverbal communication is responsible for as  much as 60‐90% of a message being  communicated

Communication and the  “Fundamental Five”

What How  How Often 

VIDEO

Body Language of Leaders

‐ Vanessa Van Edwards