INNOVATION AND TECHNOLOGY MANAGEMENT

KING’S OWN INSTITUTE* Success in Higher Education

ICT 275 INNOVATION AND TECHNOLOGY MANAGEMENT T219 All information contained within this Subject Outline applies to all students enrolled in the trimester as indicated.

1. General Information 1.1 Administrative Details

Associated HE Award(s) Duration Level Subject Coordinator

Bachelor of Information Technology (BIT) 1 trimester Level 2 Dr Aso Hamzehei [email protected] Consultation: via Moodle or by appointment.

1.2 Core / Elective

Core subject for BIT 1.3 Subject Weighting

Indicated below is the weighting of this subject and the total course points.

Subject Credit Points Total Course Credit Points

4 BIT (96 Credit Points)

1.4 Student Workload

Indicated below is the expected student workload per week for this subject

No. Timetabled Hours/Week* No. Personal Study Hours/Week**

Total Workload Hours/Week***

4 hours/week (2 hour Lecture + 2 hour Tutorial)

6 hours/week 10 hours/week

* Total time spent per week at lectures and tutorials ** Total time students are expected to spend per week in studying, completing assignments, etc. *** Combination of timetable hours and personal study. 1.5 Mode of Delivery On-campus 1.6 Pre-requisites NIL 1.7 General Study and Resource Requirements

o Dedicated computer laboratories are available for student use. Normally, tutorial classes are conducted in the computer laboratories.

o Students are expected to attend classes with the requisite textbook and must read specific chapters prior to each tutorial. This will allow them to actively take part in discussions. Students should have elementary skills in both word processing and electronic spreadsheet software, such as Office 365 or MS Word and MS Excel.

o Computers and WIFI facilities are extensively available for student use throughout KOI. Students are encouraged to make use of the campus Library for reference materials.

o Students will require access to the internet and email. Where students use their own computers, they should have internet access. KOI will provide access to required software.

Resource requirements specific to this subject: MS Imagine, Office 365. ICT 275 INNOVATION AND TECHNOLOGY MANAGEMENT T219 21/06/2019 13:33 PAGE 1 OF 17 *AUSTRALIAN INSTITUTE OF BUSINESS AND MANAGEMENT PTY LTD © ABN: 72 132 629 979 CRICOS 03171A

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2 Academic Details 2.1 Overview of the Subject Globalisation, radical technological innovation and an increasingly transient consumer base have increased the pressure for organisations to become innovative. This subject takes a view of information technology and impact of social, ethical and environmental implications of technological innovation that extends beyond the province of business applications built and used by a single organisation. You will see the importance of innovation, learn how organisations can commercialise their technological innovations and examine how the associated risks and benefits might be managed. Through the open innovation paradigm you will see how internal and external ideas can be brought together and how innovations can be transferred inward and outward through licensing, joint ventures and spin-offs. 2.2 Graduate Attributes for Undergraduate Courses Graduates of Bachelor courses from King’s Own Institute (KOI) will be able to demonstrate the attributes of a successful Bachelor degree graduate as outlined in the Australian Qualifications Framework (2nd edition, January 2013). Graduates at this level will be able to apply an advanced body of knowledge across a range of contexts for the purposes of professional practice or academic scholarship, and as a pathway for further learning. King’s Own Institute’s key generic graduate attributes for a bachelor’s level degree are summarised below:

Across the course, these skills are developed progressively at three levels:

o Level 1 Foundation – Students learn the basic skills, theories and techniques of the subject and apply them in basic, standalone contexts

o Level 2 Intermediate – Students further develop the skills, theories and techniques of the subject and apply them in more complex contexts, and begin to integrate this application with other subjects.

o Level 3 Advanced – Students demonstrate an ability to plan, research and apply the skills, theories and techniques of the subject in complex situations, integrating the subject content with a range of other subject disciplines within the context of the course.

KOI Bachelor Degree Graduate Attributes Detailed Description

Knowledge Current, comprehensive, and coherent and connected knowledge

Critical Thinking Critical thinking and creative skills to analyse and synthesise information and evaluate new problems

Communication Communication skills for effective reading, writing, listening and presenting in varied modes and contexts and for the transferring of knowledge and skills to others

Information Literacy Information and technological skills for accessing, evaluating, managing and using information professionally

Problem Solving Skills Skills to apply logical and creative thinking to solve problems and evaluate solutions

Ethical and Cultural Sensitivity

Appreciation of ethical principles, cultural sensitivity and social responsibility, both personally and professionally

Teamwork Leadership and teamwork skills to collaborate, inspire colleagues and manage responsibly with positive results

Professional Skills Professional skills to exercise judgement in planning, problem solving and decision making

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2.3 Subject Learning Outcomes

This is a Level 2 subject. On successful completion of this subject, students should be able to:

Subject Learning Outcomes Contribution to Course Graduate Attributes

a) Investigate and discuss critical factors that impact on innovation and technology in business.

b) Research, analyse and present a business case for a technology innovation.

c) Discuss the impact of social, ethical and environmental uses on technological innovation.

d) Analyse strategies for funding, promoting and managing innovation.

2.4 Subject Content and Structure Below are details of the subject content and how it is structured, including specific topics covered in lectures and tutorials. Reading refers to the text unless otherwise indicated. Weekly Planner:

Week (beginning)

Topic covered in each week’s lecture Reading(s)

Expected work as listed in Moodle

1 08 Jul

Importance of technological innovation disruptive technologies

Chapter 1 Discuss examples of technical innovation. Formative not graded.

2 15 Jul Sources of innovation. Chapter 2

Class discussion on translating creativity into innovation, innovation in collaborative networks. Informal quiz. Formative not graded.

3 22 Jul Types and patterns of innovation Chapter 3

Complete exercises and Class discussion on ‘The Nano Project’. Radical versus Incremental Innovation. Formative not graded.

4 29 Jul

Standards battles, service and design dominance Chapter 4

Complete end of chapter discussion questions 1, 2 and 5. Assessment 1 due. Complete Moodle quiz. Summative worth 5%.

5 05 Aug Timing of entry Chapter 5

Complete exercises and class discussion on failure of first social networking sites. Formative not graded.

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6 12 Aug

Defining the organisation's strategic direction Chapter 6

Complete end of chapter discussion question 3 and 4 in group (not more than 3) and present your findings. Formative not graded. Assessment 2 due. Summative worth 20%.

18 Aug 2019 –

25 Aug 2019 Mid trimester break

7 26 Aug Choosing innovation projects Chapter 7

Complete end of chapter exercises. Informal quiz. Formative not graded.

8 02 Sep

Collaboration Strategies+ Protecting Innovation Chapters 8, 9

Complete end of chapter 8 discussion questions 1, 2 and 3. Informal quiz. Formative not graded

9 09 Sep Organising for innovation Chapter 10

Complete end of chapter discussion questions 1,2, 3 and 4. Informal quiz. Formative not graded. Assessment 3 due. Complete Moodle quiz. Summative worth 5%.

10 16 Sep

Managing the New Product Development Process and Team

Chapters 11,12

Complete exercises. Formative not graded

11 23 Sep Crafting a deployment strategy Chapter 13

Assessment 4 due. Summative worth 20%.

12 30 Sep Revision

All subject materials Revise all tutorial questions.

13 06 Oct

Study review week

14 14 Oct

Examination Please see exam timetable for exam date, time and location.

15 20 Oct

Student Vacation begins Enrolments for T319 open

16 28 Oct

Results Released 29 Oct 2019 Certification of Grades 01 Nov 2019

T319 begins 04 Nov 2019

1 04 Nov

Week 1 of classes for T319 Friday 01 Nov 2019 – Review of Grade Day for T219 – see Sections 2.6 and 3.6 below for more information.

2.5 Public Holiday Amendments Please note: KOI is closed on all scheduled NSW Public Holidays. T219 has one (1) public holiday (Labour Day) that occurs during this trimester. Classes scheduled for this public holiday (Calendar Class Dates) will be rescheduled as per the table below. This applies to ALL subjects taught in T219. Please see the table below and adjust your class timing as required. Please make sure you have arrangements in place to attend the rescheduled classes if applicable to your T219 enrolment. Classes will be conducted at the same time and in the same location as your normally scheduled class except these classes will be held on the date shown below.

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Calendar Class Date Rescheduled Class Date

Monday 07 October 2019 (Week 13) Study Review Week

Not required

2.6 Review of Grade, Deferred Exams & Supplementary Exams/Assessments Review of Grade: There may be instances when you believe that your final grade in a subject does not accurately reflect your performance against the subject criteria. Section 8 of the Assessment and Assessment Appeals Policy (www.koi.edu.au) describes the grounds on which you may apply for a Review of Grade. If this happens and you are unable to resolve it with the Academic staff concerned then you can apply for a formal Review of Grade within the timeframes indicated in the following sections of this subject outline - Supplementary Assessments, 3.6 Appeals Process as well as the Assessment and Assessment Appeals Policy. Please ensure you read the Review of Grade information before submitting an application. Review of Grade Day: KOI will hold the Review of Grade Day for all subjects studied in T219 on

Friday 01 November 2019

Only final exams will be discussed as all other assessments should have been reviewed during the trimester. If you fail one or more subjects and you wish to consider applying for a Review of Grade you MUST attend the Review of Grade Day. You will have the chance to discuss your final exam with your lecturer, and will be advised if you have valid reasons for applying for a Review of Grade (see Section 3.6 below and Assessment and Assessment Appeals Policy). If you do not attend the Review of Grade Day you are considered to have accepted your results for T219. Deferred Exams: If you wish to apply for a deferred exam, you should submit an Application for Assignment Extension or Deferred Exam Form before the prescribed deadline. If you miss your mid-trimester or final exam there is no guarantee you will be offered a deferred exam. You must apply within the stated timeframe and satisfy the conditions for approval to be offered a deferred exam (see Section 8.1 of the Assessment and Assessment Appeals Policy and the Application for Assignment Extension or Deferred Exam Forms). In assessing your request for a deferred exam, KOI will take into account the information you provide, the severity of the event or circumstance, your performance on other items of assessment in the subject, class attendance and your history of previous applications for special consideration. Deferred mid-trimester exams will be held before the end of week 9. Deferred final exams will be held on two days during week 1 or 2 in the next trimester. You will not normally be granted a deferred exam on the grounds that you mistook the time, date or place of an examination, or that you have made arrangements to be elsewhere at that time; for example, have booked plane tickets. If you are offered a deferred exam, but do not attend you will be awarded 0 marks for the exam. This may mean it becomes difficult for you to pass the subject. If you apply for a deferred exam within the required time frame and satisfy the conditions you will be advised by email (to your KOI student email address) of the time and date for the deferred exam. Please ensure that you are available to take the exam at this time.

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Marks awarded for the deferred exam will be the marks awarded for that item of assessment towards your final mark in the subject. Supplementary Assessments (Exams and Assessments): A supplementary assessment may be offered to students to provide a final opportunity to demonstrate successful achievement of the learning outcomes of a subject. Supplementary assessments are only offered at the discretion of the Board of Examiners. In considering whether or not to offer a supplementary assessment, KOI will take into account your performance on all the major assessment items in the subject, your attendance, participation and your history of any previous special considerations. Students are eligible for a supplementary assessment for their final subject in a course where they fail the subject but have successfully completed all other subjects in the course. You must have completed all major assessment tasks for the subject and obtained a passing mark on at least one of the major assessment tasks to be eligible for a supplementary assessment. If you believe you meet the criteria for a supplementary assessment for the final subject in your course, but have not received an offer, complete the “Complaint, Grievance, Appeal Form” and send your form to [email protected]. The deadline for applying for supplementary assessment is the Friday of the first week of classes in the next trimester. If you are offered a supplementary assessment, you will be advised by email to your KOI student email address of the time and due date for the supplementary assessment – supplementary exams will normally be held at the same time as deferred final exams during week 1 or week 2 of the next trimester. You must pass the supplementary assessment to pass the subject. The maximum grade you can achieve in a subject based on a supplementary assessment is a PASS grade. If you: o are offered a supplementary assessment, but fail it; o are offered a supplementary exam, but do not attend; or o are offered a supplementary assessment but do not submit by the due date; you will receive a FAIL grade for the subject. 2.7 Teaching Methods/Strategies Briefly described below are the teaching methods/strategies used in this subject:

o On-campus lectures (2 hours/week) are conducted in seminar style and address the subject content, provide motivation and context and draw on the students’ experience and preparatory reading.

o Tutorials (2 hours/week) include class discussion of case studies and research papers, practice sets and problem-solving and syndicate work on group projects. Tutorial participation is an essential component of the subject and contributes to the development of graduate attributes (see section 2.2 above). It is intended that specific tutorial material such as case studies, recommended readings, review questions etc. will be made available each week in Moodle.

o Online teaching resources include class materials, readings, model answers to assignments and exercises and discussion boards. All online materials for this subject as provided by KOI will be found in the Moodle page for this subject. Students should access Moodle regularly as material may be updated at any time during the trimester

o Other contact - academic staff may also contact students either via Moodle messaging, or via email to the email address provided to KOI on enrolment.

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2.8 Student Assessment

Provided below is a schedule of formal assessment tasks and major examinations for the subject.

Assessment Type When assessed Weighting Learning Outcomes Assessed

Assessment 1: Multiple choice Moodle quiz Week 4 Tutorial 5% a

Assessment 2: individual written report, 1,500 words

Week 6 20% c

Assessment 3: Multiple choice Moodle quiz Week 9 Tutorial 5% c

Assessment 4: case study group written report, 2,500 words

Week 11 20% b, c, d

Assessment 5: Final exam (3 hours)

Final exam period 50% a, c, d

Requirements to Pass the Subject: To gain a pass or better in this subject, students must gain a minimum of 50% of the total available subject marks.

Assessment is designed to encourage effective student learning and enable students to develop and demonstrate the skills and knowledge identified in the subject learning outcomes. Assessment tasks during the first half of the study period are usually intended to maximise the developmental function of assessment (formative assessment). These assessment tasks include weekly tutorial exercises (as indicated in the weekly planner) and low stakes graded assessment (as shown in the graded assessment table). The major assessment tasks where students demonstrate their knowledge and skills (summative assessment) generally occur later in the study period. These are the major graded assessment items shown in the graded assessment table.

Final grades are awarded by the Board of Examiners in accordance with KOI's Assessment and Assessment Appeals Policy. The definitions and guidelines for the awarding of final grades within the BIT degree are:

• HD High distinction (85-100%) an outstanding level of achievement in relation to the assessment process.

• DI Distinction (75-84%) a high level of achievement in relation to the assessment process.

• CR Credit (65-74%) a better than satisfactory level of achievement in relation to the assessment process.

• P Pass (50-64%) a satisfactory level of achievement in relation to the assessment process.

• F Fail (0-49%) an unsatisfactory level of achievement in relation to the assessment process.

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2.9 Prescribed and Recommended Readings Provided below, in formal reference format, is a list of the prescribed and recommended readings.

Prescribed Texts: Schilling, M., 2020 Strategic Management of Technological Innovation. 6th ed. McGraw-Hill: New York Journals: o Technology Analysis and Strategic Management o Journal of Business Research o MIT Sloan Management Review o Harvard Business Review o Entrepreneurship Theory and Practice o International Journal of Entrepreneurship and Innovation Management o Academy of Management Journal Conference/ Journal Articles: Students are encouraged to read peer reviewed journal articles and conference papers. Google Scholar provides a simple way to broadly search for scholarly literature. From one place, you can search across many disciplines and sources: articles, theses, books, abstracts and court opinions, from academic publishers, professional societies, online repositories, universities and other web sites. Websites: o Department of Industry, Innovation and Science, Australian Government

https://industry.gov.au/Pages/default.aspxx o Australian Bureau of Statistics http://www.abs.gov.au/Technology-and-Innovation o Innovation Excellence Portal http://innovationexcellence.com

3. Assessment Details 3.1 Details of Each Assessment Item The assessments for this subject are described below. The description includes the type of assessment, its purpose, weighting, due date and submission requirements, the topic of the assessment, details of the task and detailed marking criteria, including a marking rubric for essays, reports and presentations. Supplementary assessment information and assistance can be found in Moodle. KOI expects students to submit their own original work in both assignments and exams, or the original work of their group in the case of group assignments. Marking guides for assessments follow the assessment descriptions. Students should compare final drafts of their assessment against the marking guide before submission. Assessment 1 Assessment type: Multiple Choice Quiz on Moodle – Individual assessment Purpose: Allows students to re-enforce their basic understanding and analyse critical factors that impacts innovation and technology management in business. Students will need to demonstrate their ability to apply the knowledge of basic concepts of innovation and technology and how they link to business success are . This assessment contributes to Learning Outcome a. Value: 5% Due Date: Week 4 in usual tutorial timeslots using Moodle. ICT 275 INNOVATION AND TECHNOLOGY MANAGEMENT T219 21/06/2019 13:33 PAGE 8 OF 17 *AUSTRALIAN INSTITUTE OF BUSINESS AND MANAGEMENT PTY LTD © ABN: 72 132 629 979 CRICOS 03171A

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Task Details: Ten (10) multiple choice questions covering the topics and readings from weeks 1-3. Each correct MC answer is worth ½ mark. Assessment 1 Marking Rubric: MC Quiz on Moodle

Criteria Fail Pass Credit Distinction High Distinction % Weighting (0 - 49%) (50 - 64%) (65 - 74%) (75 - 84%) (85 - 100%)

Number of correct MC answers

Less than 5

5 to 6

6.5 to 7

7.5 to 8

8.5 to 10 .

100

Assessment 2 Assessment type: Individual Written Report, 1500 words (Summative) Purpose: The purpose of this assignment is to demonstrate your ability to analyse, discuss and present an IT-based business and its technological innovation. This assessment contributes to learning outcome c. Value: 20% Due Date: Week 6 Assessment topic: Case Study Assignment Task Details: Choose an IT/IS technology company and analyse, discuss and present their technological innovation: o The core business activity and the role of innovation in their value proposition. o How innovation is making this business different than competitors? o Research and development and its relationship with the organisation's innovation. o What factors affected the firm’s innovation success? Is their innovation a “sciencepush” or “demand-

push”? o What’s the firm’s innovation category? What type of innovation is proposed by the firm? Explain the

innovation type from different aspects of innovation type. o Study the firm’s technology S-Curve. What is the stage of this business on the SCurve? o How successful the firm has been in utilising innovation in their own advantage? Submission requirements details: Make sure your report is written based on the guideline of assessment 2 in the Course Guideline.

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Assessment 2 Marking Rubric: Individual Report – 20 Marks

Criteria Fail Pass Credit Distinction High Distinction

%

(0 - 49%) (50 - 64%) (65 - 74%) (75 - 84%) (85 - 100%) Weighting

Evidence and depth of research

Less than 6 appropriate and relevant titles read.

At least 6-8 appropriate and relevant titles read.

At least 8-12 appropriate and relevant titles read.

Extensive reading of more than 12 appropriate and relevant titles.

15 or more relevant titles read.

20

Relevance of content Incomplete description of business strategy and the use of open innovation through IT/IS.

An adequate description of business strategy and the use of open innovation through IT/IS.

Accurate description and analysis of the link between business strategy and use of open innovation through IT/IS.

Very accurate description and analysis of the link between business strategy and the use of open innovation and IT/IS.

Exacting description and analysis of the link between business strategy and use of open innovation and IT/IS.

20

Application of concepts and principles

Descriptions and analysis are not adequately supported with theory and use of appropriate models and case studies Some assumptions are made but are not noted.

Descriptions and analysis are adequately supported with theory and use of appropriate models and case studies. Some assumptions are made but not all are noted.

Descriptions and analysis are well supported with theory and use of appropriate models and case studies Some assumptions are made but not all are clearly noted.

Descriptions and analysis are very well supported with theory and use of appropriate models and case studies. All assumptions made are clearly noted.

Descriptions and analysis are extremely well supported with theory and use of appropriate models. All assumptions made are clearly noted.

20

Clarity of Structure The structure of the report is unclear and is not logical. It does not address the main issues. Use of headings and charts unsatisfactory.

The structure of the report is clear and logical in parts. It addresses most main issues. Use of headings and charts could have been improved.

The structure of the report is clear, easy to read and logical, directly addressing most main issues. Suitable headings used and some use of graphics/charts.

The structure of the report is clear, easy to read and logical, directly addressing all main issues. Suitable headings used throughout. Good use of graphics/charts..

The structure of the report is clear, easy to read and logical, directly addressing all main issues and providing other relevant insights. Suitable headers used throughout. Powerful use of graphics/charts

10

Writing to the audience

Too much use of technical jargon. A large number of spelling, punctuation or grammatical errors.

Some over-use of technical jargon. Several spelling, punctuation or grammatical errors.

Appropriate use of technical jargon. Some spelling, punctuation or grammatical errors.

Appropriate use of technical jargon. No spelling, punctuation or grammatical errors.

Use of technical jargon minimised and defined when necessary. No spelling, punctuation or grammatical errors.

15

Correct referencing Referencing not done to Harvard Anglia standard. Over-use of direct quotes. Range of sources used is not appropriate and/or not documented.

Harvard Anglia referencing applied to a range (6-8) of relevant resources. No more than 4 errors. Some over-use of direct quotes. Sources all documented.

Harvard Anglia referencing applied to a range (8-12) of relevant resources. No more than 2 referencing errors. Direct quotes used sparingly. Sources all documented.

Harvard Anglia referencing applied to a range (12+) of relevant resources. No referencing errors. Direct quotes used sparingly. Sources all documented.

Harvard Anglia referencing applied to a range (15+) of relevant resources. No referencing errors. Direct quotes used sparingly. Sources all documented.

15

Some notes on report writing can be found below. Report format (required for Assessment 2): Readers of reports expect certain information to be in certain places. They do not expect to search for what they want and the harder you make it for them the more likely they are to toss your report to one side and ignore it. So what should you do? o Follow the generally accepted format for a report: Title/Table of Contents, Executive Summary,

Introduction, Main Body, Conclusions, Recommendations and Reference List. o Organise your information within each section in a logical fashion with the reader in mind, usually

putting things in order of priority - most important first. Report Title/Table of Contents. This is simply the front cover page identifying the report and a Table of Contents page showing each key section of the report and the page number where it can be found in the report.

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Executive Summary. Give a clear and very concise account of the main points, main conclusions and main recommendations. Keep it very short, a few percent of the total length. Some people, especially senior managers, may not read anything else so write as if it were a stand-alone document. Keep it brief and free from jargon so that anyone can understand it and get the main points. Write it last, but do not copy and paste from the report itself; that rarely works well. Introduction. This is the first part of the report proper. Use it to paint the background and objective of the report and to show the reader why the report is important. Then explain how the details that follow are arranged. Write it in plain English. Main Body. This is the heart of your report, the facts. It will probably have several sections or sub-sections each with its own subtitle. It is unique to your report and will describe what you discovered about what is being reported on. These sections are most likely to be read by experts so you can use some appropriate jargon but explain it as you introduce it. Arrange the information logically, normally putting things in order of priority – most important first. In fact, follow that advice in every section of your report. Conclusions. Present the logical conclusions of your investigation and analysis. Bring it all together and maybe offer options for the way forward. Many people will read this section. Write it in plain English. Recommendations. What do you suggest should be done? Don't be shy; you did the work so state your recommendations in order of priority, and in plain English. References. As your report must be academically sound as well as making good business sense, it is essential that your report is supported by accurate in-text referencing and the inclusion of a reference list. Although some reports in the workplace do not require full referencing (and some students may be used to this), it is a requirement in the academic environment and in Assessment 1 (please refer marking guide). This is equitable for all students. Assessment 3 Assessment type: Multiple Choice Quiz on Moodle – Individual assessment Purpose: Allows students to re-enforce their understanding of the social, ethical and environmental implications of technological innovation. This assessment contributes to Learning Outcome c. Value: 5% Due Date: Week 9 in usual tutorial timeslots using Moodle. Task Details: Ten (10) multiple choice questions covering the topics and readings from weeks 6-8. Each correct MC answer is worth ½ mark. Assessment 3 Marking Rubric: MC Quiz on Moodle – 5 Marks

Criteria Fail Pass Credit Distinction High Distinction % Weighting (0 - 49%) (50 - 64%) (65 - 74%) (75 - 84%) (85 - 100%)

Number of correct MC answers

Less than 5

5 to 6

6.5 to 7

7.5 to 8

8.5 to 10

100

Assessment 4 Assessment type: Case study Group Written Report, 2500 words (Summative) Purpose: This assessment will allow students to be able to demonstrate formulating an idea and turning it into a business plan using Value Proposition Canvas. This assessment contributes to Learning Outcomes b, c and d. Value: 20% Due Date: Week 11 Assessment topic: Ideation and Value Proposition Design

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Task Details: Brainstorm with your team and identify a gap/problem/business opportunity and provide an IT solution for the identified problem. You demonstrate the value proposition of the proposed solution/product/service to the actual needs of the customer. You explain in your report: o The Opportunity o Discovery o Problem Statement o Defining a Solution o Value proposition canvas The outcome of your ideation and value proposition will be reflected in a value proposition canvas (along with a written report of 2500 words). The value proposition canvas consists of two parts. One part is the customer profile, in which you describe your customer. The other part is the value map in which you describe how you create value for your customer. If those two parts match with each other then you have a fit in your value proposition. You start with creating your customer profile, after which you will complete your value map. You need to identify: o Customer task: You have to keep in mind the person or the company that would buy your product or

service. Write down the tasks that that person or company has to do or wants to complete in work or in life.

o Customer pains: A customer pain is anything that annoys a customer when getting a job done. It can also be something that slows down or prevents the task being done.

o Customer gains: Anything that makes the customer happy is a potential customer gain. These gains can be required, expected or desired. Required gains must be provided by your service. Expected gains are those that a customer would expect but are not essential. Desired gains are those needs that customer would like to see fulfilled.

o Products and services: When moving over to the value map the first action is to describe the products and/or services of your business.

o Pain relievers: Pain relievers are the solutions that your products and services offer to customer pains. o Gain creators: Gain creators are the functionalities or features of your products and services that

produce outcomes that customers expect or desire. o The fit: Determine if there is a fit between what the customers want and what your business has to

offer Make a large printout of the Value Proposition Canvas template (page 5) and use this in a brainstorm with colleagues. Have a look at the Example for AirBnB to learn how the Value Proposition Canvas can be applied in practice. Create your Value Proposition Canvas via draw.io or other online tools for the submission along with the written report (the print out is for practice only). You can submit the Canvas in pdf format. https://about.draw.io/create-a-value-proposition-canvas-with-draw-io/ Recommended tools for teams to utilize for efficiency of project management and team work:

Google Doc, Slide, and Drive Trello Slack

Submission requirements details: Make sure your report is written based on the guideline of assessment 4 in the Course Guideline.

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Assessment 4 Marking Rubric: Group Business Case Report – 20 Marks

Criteria Fail Pass Credit Distinction High Distinction % (0 - 49%) (50 - 64%) (65 - 74%) (75 - 84%) (85 - 100%) Weighting

Evidence of research

Less than 6 appropriate and relevant titles read.

At least 6-8 appropriate and relevant titles read.

At least 8-12 appropriate and relevant titles read.

More than 12 appropriate and relevant titles read.

15 or more relevant titles read.

15

Relevance of content

Incomplete analysis of case study and no clear identification of relevant innovation through IT/IS, Recommendations incomplete or not relevant.

Satisfactory analysis of case study and identification of some relevant innovation through IT/IS. Some recommendations made. Benefits and issues not explored.

Accurate analysis of case study and identification of relevant innovations through IT/IS. Individual recommendations made. Benefits and issues not sufficiently explored.

Accurate analysis of the case study and identification of relevant innovation through IT/IS . Comprehensive recommendations including benefits and issues.

Comprehensive analysis of he case study and identification of relevant innovation through IT/IS Excellent recommendations including benefits and issues.

20

Application of concepts and principles

Analysis and recommendation s are not supported with relevant case study examples and practical statistics. Assumptions made are not noted.

Analysis and recommendations are supported with minimal relevant case study examples and statistics. Not all assumptions made are noted.

Analysis and recommendations are supported with some relevant case study examples and practical statistics. All assumptions made are noted.

Analysis and recommendations extremely well supported with relevant case study examples and practical statistics. All assumptions made are noted.

Analysis and recommendations extensively supported with relevant and powerful case study examples and practical statistics. All assumptions made are explained.

20

Clarity of Structure The structure of the business case is unclear and is not logical. It does not address the assignment brief. Use of headings and charts is unsatisfactory.

The structure of the business case is clear and logical in parts. It addresses most of the assignment brief. Use of headings and charts could have been improved.

The structure of the business case is clear, easy to read and logical, directly addressing assignment brief.. Suitable headings used and some use of graphics/charts.

Business case structure is clear, easy to read and logical, directly addressing assignment brief. Suitable headings used throughout. Good use of graphics and charts.

Business case structure is clear, compelling and logical, directly addressing assignment brief. Suitable headings used throughout. Excellent use of graphics and charts.

10

Writing to the audience

Too much use of technical jargon. Terminology used is not appropriate to a management team. A large number of spelling, punctuation or grammatical errors.

Some use of technical jargon. Terminology used is not generally appropriate to a management team. Several spelling, punctuation or grammatical errors.

Minimal use of technical jargon. Terminology used is generally appropriate to a management team. Some spelling, punctuation or grammatical errors.

Minimal use of technical jargon. Terminology used is appropriate to a management team. No spelling, punctuation or grammatical errors.

Minimal use of technical jargon. Terminology used is clarified to the management team. No spelling, punctuation or grammatical errors.

10

Correct referencing Referencing not done to Harvard Anglia standard. Over-use of direct quotes. Range of sources used is not appropriate and/or not documented.

Harvard Anglia referencing applied to a range (6-8) of relevant resources. No more than 4 errors. Direct quotes over- used. Sources documented.

Harvard Anglia referencing applied to a range (8-12) of relevant resources. No more than 2 referencing errors. Direct quotes used sparingly. Sources documented.

Harvard Anglia referencing applied to a range (12+) of relevant resources. No referencing errors. Direct quotes used sparingly. Sources documented.

Harvard Anglia referencing applied to a range (15+) of relevant resources. No referencing errors. Direct quotes used sparingly. Sources documented.

10

Individual Teamwork (based on Group Activity Report)

Makes minimal contribution to team tasks, some to leadership and motivation of team.

Makes adequate contribution to team tasks, leadership and motivation.

Makes an above-average contribution to team tasks, leadership and motivation.

Makes a significant contribution to team tasks, leadership and motivation.

Makes a major contribution to team tasks, leadership and motivation.

15

Assessment 4 Group Work Activity Report – 3 marks (of 20 for whole assessment) Each group will provide a group work report on how the group has worked together to produce the PMBOK reports. It should not contain the main deliverables of the PMBOK project reports. Each group will document how members discuss and agree, the division of responsibilities and describes how individual efforts capitalised on the strengths of each group member. It will be used as evidence of individual contributions in the group. It is therefore in each member’s interest to ensure that their contribution to the final report is complete. Each group is expected to have at least three group meetings for the group assignment. The minutes of group meetings should be documented and attached as an appendix of this group work report, clearly indicating who was present, issues and actions, agreed timelines, and the like. The group work report must indicate that a fair and reasonable distribution of work amongst group members was achieved. Periodic information such as emails or diary entries must be inserted into the

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correct section in chronological order. If the submitted group work report suggests that not all contributions were of equivalent standard and effort, differential marks will be awarded to individuals within the same group. It must also document what individual group members understood as their allocated tasks, that individual group members submitted allocated work of acceptable standard and quality by the date that was agreed upon. Group Work Activity Report Rubric - 3 marks

Criteria Fail Pass Credit Distinction High Distinction % Weight (0 - 49%) (50 - 64%) (65 - 74%) (75 - 84%) (85 - 100%)

Documentation Group Work Activity Report No meeting minutes

Group Work Activity Report Less than 2 meeting minutes

Group Work Activity Report; Less than 3 meeting minutes

Group Work Activity Report; 3 meeting minutes;

Group Work Activity Report; 3 meeting minutes; Other source documents

20

Group Participation

Only one persons actively participate

More than one persons’ actively participate

At least half the students confer or present ideas

At least 3/4 of students actively participate

All students enthusiastically participate

20

Shared Responsibility

Exclusive reliance on only one person

Exclusive reliance on more than one person

Responsibility is shared by half the group members

Responsibility is shared by most group members

Responsibility for task is shared evenly

20

Quality of Interaction

No interaction; No evidence of discussion or alternatives

Little interaction; little evidence of discussion or alternatives

Some ability to interact; some evidence of discussion or alternatives

Students show adeptness in interacting; lively discussion centres on the task

Excellent listening and leadership skills exhibited; students reflect awareness of others’ views and opinions in their discussions

20

Roles Within Group

No effort made to assign roles to group members

Little effort made to assign roles to group members

Students assigned roles but roles were not consistently adhered to

Each student assigned a role but roles not clearly defined or consistently adhered to

Each student assigned a clearly defined role; group members perform roles effectively

20

Assessment 5 Assessment type: Final Exam (3 hours): Individual assessment – Closed book Purpose: The purpose of the exam is to evaluate the success of your overall learning in this subject. The final exam may cover all material discussed in the subject, the lecture notes, the textbooks, and, especially, the assignments. You will be asked to both discuss and apply the concepts explained in those sources. Your ability to clearly and coherently frame your answers will be part of the evaluation. This assessment contributes specifically to learning outcomes a, c and d. Value: 50% Due Date: The final exam will be held in the official KOI exam period in Week 14

of the trimester. The specific date and time will be posted towards the end of the trimester.

Topic: The examination may cover content from any part of the subject. Task Detail: Students will be expected to answer four essay type questions (worth 10 marks each) and two short-answer questions (worth 5 marks each). The final exam will focus on all aspects of the subject. Sample Exam Questions: Sample exam questions and suggested answers will be made available in the tutorial of Week 11 and posted on Moodle.

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3.2 Late Penalties and Extensions An important part of business life and key to achieving KOI’s graduate outcome of Professional Skills is the ability to manage workloads and meet deadlines. Consequently, any assessment items such as in-class quizzes and assignments missed or submitted after the due date/time will attract a penalty (see below). Students who miss mid-trimester tests and final exams without a valid and accepted reason (see below) may not be granted a deferred exam and will be awarded 0 marks for assessment item. These penalties are designed to encourage students to develop good time management practices, and create equity for all students. Any penalties applied will only be up to the maximum marks available for the specific piece of assessment attracting the penalty. Late penalties, granting of extensions and deferred exams are based on the following: In Class Tests (excluding Mid-Trimester Tests) o No extensions permitted or granted – a make-up test may only be permitted under very special

circumstances where acceptable supporting evidence is provided. The procedures and timing to apply for a make-up test (only if available) are as shown in Section 3.3 Applying for an Extension (below).

o Missing a class test will result in 0 marks for that assessment element unless the above applies. Written Assessments o 5% of the total available marks per calendar day unless an extension is approved (see Section 3.3

below) Presentations o No extensions permitted or granted – no presentation = 0 marks. The rules for make-up presentations

are the same as for missing in-class tests (described above). Mid-Trimester Tests and Final Exams o If students are unable to attend mid-trimester tests or final exams due to illness or some other event

(acceptable to KOI), they must: − Advise KOI in writing (email: [email protected]) as soon as possible, but no later than three

(3) working days after the exam date, that they will be / were absent and the reasons. They will be advised in writing (return email) as to whether the circumstances are acceptable.

− Complete the appropriate Application for Extension or Deferred Exam Form available from the Student Information Centre in Moodle, on the KOI Website (Policies and Forms) and the Reception Desk (Market St and Kent St), as soon as possible and email with attachments to [email protected].

− Provide acceptable documentary evidence in the form of a satisfactorily detailed medical certificate, police report or some other evidence that will be accepted by KOI.

− Agree to attend the deferred exam as set by KOI. Deferred exam o There will only be one deferred exam offered. o Marks awarded for the deferred exam will be the marks awarded for that assessment. o If you miss the deferred exam you will be awarded 0 marks for the assessment. This may mean you

are unable to complete (pass) the subject.

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3.3 Applying for an Extension If students are unable to submit or attend an assessment when due, and extensions are possible, they must apply by completing the appropriate Application for Extension form available from the Student Information Centre in Moodle, the KOI Website (Policies and Forms) and the Reception Desk (Market St and Kent St), as soon as possible but no later than three (3) working days of the assessment due date. The completed form must be emailed with supporting documentation to [email protected]. Students and lecturers / tutors will be advised of the outcome of the extension request as soon as practicable.

Appropriate documentary evidence to support the request for an extension must be supplied. Please remember there is no guarantee of an extension being granted, and poor organisation is not a satisfactory reason to be granted an extension. 3.4 Referencing and Plagiarism Please remember that all sources used in assessment tasks must be suitably referenced. Failure to acknowledge sources is plagiarism, and as such is a very serious academic issue. Students plagiarising run the risk of severe penalties ranging from a reduction through to 0 marks for a first offence for a single assessment task, to exclusion from KOI in the most serious repeat cases. Exclusion has serious visa implications. The easiest way to avoid plagiarising is to reference all sources. Harvard referencing is the required method – in-text referencing using Author’s Surname (family name) and year of publication. A Referencing Guide, “Harvard Referencing”, and a Referencing Tutorial can be found on the right hand menu strip in Moodle on all subject pages. An effective way to reference correctly is to use Microsoft Word’s referencing function (please note that other versions and programs are likely to be different). To use the referencing function, click on the References Tab in the menu ribbon – students should choose Harvard. Authorship is also an issue under plagiarism – KOI expects students to submit their own original work in both assessment and exams, or the original work of their group in the case of a group project. All students agree to a statement of authorship when submitting assessments online via Moodle, stating that the work submitted is their own original work. The following are examples of academic misconduct and can attract severe penalties: o Handing in work created by someone else (without acknowledgement), whether copied from another

student, written by someone else, or from any published or electronic source, is fraud, and falls under the general Plagiarism guidelines.

o Copying / cheating in tests and exams is academic misconduct. Such incidents will be treated just as seriously as other forms of plagiarism.

o Students who willingly allow another student to copy their work in any assessment may be considered to assisting in copying/cheating, and similar penalties may be applied.

Where a subject coordinator considers that a student might have engaged in academic misconduct, KOI may require the student to undertake an additional oral exam as a part of the assessment for the subject, as a way of testing the student’s understanding of their work. Further information can be found on the KOI website. 3.5 Reasonable Adjustment The Commonwealth Disability Discrimination Act (1992) makes it unlawful to treat people with a disability less fairly than people without a disability. In the context of this subject, the principle of Reasonable Adjustment is applied to ensure that participants with a disability have equitable access to all aspects of the learning situation. For assessment, this means that artificial barriers to their demonstrating competence are removed. Examples of reasonable adjustment in assessment may include: ICT 275 INNOVATION AND TECHNOLOGY MANAGEMENT T219 21/06/2019 13:33 PAGE 16 OF 17 *AUSTRALIAN INSTITUTE OF BUSINESS AND MANAGEMENT PTY LTD © ABN: 72 132 629 979 CRICOS 03171A

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o provision of an oral assessment, rather than a written assessment o provision of extra time o use of adaptive technology. The focus of the adjusted assessment should be on enabling the participants to demonstrate that they have achieved the subject purpose, rather than on the method used. 3.6 Appeals Process Full details of the KOI Assessment and Assessment Appeals Policy may be obtained in hard copy from the Library, and on the KOI website www.koi.edu.au under Policies and Forms. Assessments and Mid-Trimester Exams: Where students are not satisfied with the results of an assessment, including mid-trimester exams, they have the right to appeal. The process is as follows: o Discuss the assessment with their tutor or lecturer – students should identify where they feel more

marks should have been awarded – students should provide valid reasons based on the marking guide provided for the assessment. Reasons such as “I worked really hard” are not considered valid.

o If still not satisfied, students should complete an Application for Review of Assessment Marks form, detailing the reason for review. This form can be found on the KOI website and is also available at KOI Reception (Market St and Kent St).

o Application for Review of Assessment Marks forms must be submitted as explained on the form within ten (10) working days of the return of the marked assessment, or within five (5) working days after the return of the assessment if the assessment is returned after the end of the trimester.

Review of Grade – whole of subject and final exams: Where students are not satisfied with the results of the whole subject or with their final exam results, they have the right to request a Review of Grade – see the Assessment and Assessment Appeals Policy for more information. An Application for Review of Grade/Assessment Form (available from the KOI Website under Policies and Forms and from KOI Reception, Market St and Kent St) should be completed clearly explaining the grounds for the application. The completed application should be submitted as explained on the form, with supporting evidence attached, to the Academic Manager.

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