Healthcare Advocacy, Part I.

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HA405_PPT_Unit6.pptx

LEADERSHIP and ETHICS in HEALTHCARE

AGENDA 1. COURSE ADMINISTRATION 2. HEALTHCARE ADVOCACY (PART I)

LEMIRE’S VISION-BASED LEADER

V – VALUE OTHERS AROUND THEM BY COMMUNICATING WITH A PURPOSE. THEY DIRECTLY LET OTHERS KNOW HOW THEIR ROLE FITS INTO THE BIG PICTURE AND HOW THE FULFILLMENT OF THAT ROLE IS IMPORTANT.

I – INCLUDE THEMSELF IN ALL THE DIFFICULT WORK TO BE DONE. THEY LEAD BY EXAMPLE AND ASK NOTHING OF OTHERS THAT THEY WOULDN’T DO THEMSELF.

S – SHARE ALL SUCCESSES EQUALLY. ON THE OTHER HAND, THEY ACCEPT FULL RESPONSIBILITY FOR ANY SETBACKS PERSONALLY.

I - INSPIRE STAFF BY PLACING THEM IN POSITIONS AND SITUATIONS IN WHICH THEY WILL HAVE THE GREATEST OPPORTUNITY TO SUCCEED. THEY RECOGNIZE THAT THE BEST WAY TO MOTIVATE AND REWARD AN EMPLOYEE IS THROUGH EMPOWERMENT.

O – OFFER TO LISTEN TO COMPLAINTS ONLY IF THEY ARE ACCOMPANIED WITH CREDIBLE SUGGESTIONS OR RECOMMENDATIONS TO REMEDY THE PERCEIVED SITUATION. THEY DON’T COMPLAIN OR GRIPE PUBLICLY AND ACCEPT NEW CHALLENGES WILLINGLY.

N – NURTURE THOSE WHOM THEY OVERSEE BY PROVIDING AN APPROPRIATE BALANCE OF RESPONSIBILITY, FEEDBACK, CONSTRUCTIVE CRITICISM, AND AUTONOMY. THEIR PEOPLE SKILLS INCLUDE A WARM SMILE, A PAT ON THE BACK, A STURDY HANDSHAKE, AND AN UPBEAT, POSITIVE, AND CONFIDENT DEMEANOR.

EVOLUTION?

(OUTDATED?) STEWARDS - TRADITIONALLY PERCEIVED AS A PRESTIGIOUS POSITION FILLED BY INFLUENTIAL PEOPLE WHOSE MAIN ROLE IS TO LEAD BY GIVING ORDERS AND IMPOSING INFLEXIBLE RULES

(CONTEMPORARY) SERVANT LEADERS - A PHILOSOPHY AND SET OF PRACTICES THAT ENRICHES THE LIVES OF INDIVIDUALS, BUILDS BETTER ORGANIZATIONS AND ULTIMATELY CREATES A MORE JUST AND CARING WORLD (GREENLEAF)

CAN THEY BOTH BE EFFECTIVE?

SELF-ESTEEM - INDIVIDUAL’S RESPECT FOR OWN ACTIONS AND ABILITIES

SELF-CENTEREDNESS - INDIVIDUAL’S OVERLY FAVORABLE SENSE OF OWN ACTIONS, ABILITIES, NEEDS AND DECISIONS

GOES BOTH WAYS

LEADERSHIP - A RECIPROCAL RELATIONSHIP BETWEEN THOSE WHO CHOOSE TO LEAD AND THOSE WHO DECIDE TO FOLLOW

 

RESPECT

BE PROFESSIONAL; SET THE EXAMPLE!

COMMUNICATE/LISTEN

HAVE A POSITIVE ATTITUDE/DEMEANOR

OFFER CONSTRUCTIVE FEEDBACK

BE HONEST, TRUSTWORTHY and FAIR

GIVE CREDIT/ACCEPT BLAME

MENTOR or COACH; MOTIVATE

BE CONSIDERATE OF OTHERS

BE RESPONSIBLE and ACCOUNTABLE

BE APPRECIATIVE AND CONSIDERATE

BE ENTHUSIASTIC

SHOW COMPASSION AND EMPATHY

BE HUMBLE and KIND

PEOPLE SKILLS

LISTEN ACTIVELY

ACT RESPECTFULLY

MAKE TIME FOR STAFF

RECOGNIZE OTHERS

FOR WHO THEY ARE

FOR WHAT THEY DO

NEVER VENT (PUBLICLY)

BE COURTEOUS

FOCUS ON NEEDS OF OTHERS

BE COMPASSIONATE

BEHAVE PROFESSIONALLY

BE OPTIMISTIC