leadership and effectiveness skills
taklin
EmotionalIntelligence-emphathiclistening11.pptx
Dr Dale Cake
Emotional Intelligence & Empathic Listening
Primal Leadership
Success of leaders depends on primal task of how they drive emotions
Needs to drive enthusiasm
Supportive emotional connection
Cheerfulness and warmth important
A good climate and culture created by leadership increases firm effectiveness
Primal Leadership
Must listen and watch
Be attuned to emotions and feelings
How well leader directs feelings with groups to help them meet goals depends on their level of emotional intelligence
Emotional Intelligence- 4 Dimensions
Personal Competence:
1. Self Awareness
2. Self management- self control, transparency, initiative, optimism
Social Competence
3. Social Awareness- empathy, org awareness
4. Relationship Management – with compelling vision, influence tactics, conflict management, teamwork and collaboration
Need self directed learning
Emotional Intelligence Self Directed Learning
Who do I want to be?
Who am I now? Strengths/gaps?
What’s my Learning agenda
Experiment with new behavior
Develop trusting, supportive relationships
Practice Practice Practice
MUST have motivation to change!
Habit 5- Understand First, Then Be Understood
Key to effective interpersonal communication.
Listen with intent to understand, not to have an intent to reply
Usually we listen at one of 4 levels:
Ignoring
Pretending
Selective listening
Attentive- paying attention and focusing energy on words being said
BUT usually we don’t practice empathic listening!
We may say “I know how you feel” or “I went through the same thing” but thats not enough..
Habit 5- Understand First, Then Be Understood
Empathic Listening- listening with intent to understand. To really understand!
Look at things through other person’s frame of reference
See the world as they see it, their paradigm, their feelings
Not sympathetic- you may not agree, but you fully understand that person, emotionally as well as intellectually!
Understand through sound and body language
Use left and right brain, but most important, eyes and heart!
Key to making deposits in Emotional Bank Accounts!
People want to be understood, be affirmed, be validated and be appreciated!
PRACTICE THIS! With those you know and don’t really know..
Be understood
Present ideas specifically, clearly, and in the context of deep understanding of the others’ paradigms and concerns
Will lead to greater accuracy and greater integrity!
